Customer Reviews for Greenoaks Plaza
(U-Haul Neighborhood Dealer)

1,419 reviews

448 Hwy 12 W   Starkville, MS 39759
(W Of Hwy 25)

(662) 323-5092

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 10 am - 4:30 pm

Services at this Location:

Contact Us

(662) 323-5092

448 Hwy 12 W
Starkville, MS 39759
(W Of Hwy 25)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 10 am - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Accept all cards without a $100 hold that last more than 24 hours

Shania W. 
Rating:
5.0

Great customer service

David C. 
Rating:
5.0

Customer did not leave a comment.

keith M. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Maybe invest in a bigger van for 89 a day with unlimited miles.

Leslie D. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Customer did not leave a comment.

Caitlin T. 
Rating:
3.0

Probably should service vehicles when they arrive - not just look over.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very smooth process. I walked in, signed paperwork, pulled around to the back, and a got hooked up within just a few minutes. Completely exceeded my expectations. Thanks!!

Bradley J. 
Rating:
4.0

Customer did not leave a comment.

Marshall W. 
Rating:
5.0

Customer did not leave a comment.

Femi S. 
Rating:
5.0

My experience was somewhat frustrating as my reservation was not available at the location and time it was supposed to be. U-haul sent me to a location that was closed and was not able to pickup my reservation. When called they found a truck that was twice the size I need and was 70 miles away. The people at the Starkville Ms location where I finally picked up my reservation were fast and friendly.

Chris G. 
Rating:
5.0

No improvements needed, perfect to me.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

MOSES A. 
Rating:
5.0

Incredible team at this location. I drive 30 minutes one way because of this.

Ken B. 
Rating:
4.0

Customer service was above average. The truck was not clean and the transmission seemed as if was on it's way out. Other than that, it got the job done!

Ashley C. 
Rating:
5.0

Very friendly and professional!!

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Always a pleasure working with Mrs Kim. She's always so helpful. She knows her stuff. She has you in an out in a flash. The only thing I would change is the weight of the trailers. There a little heavy even empty. Otherwise it was a great experience.

Brandon J. 
Rating:
5.0

Kim and her staff were very professional and accommodating. Very good experience.

DUNCAN M. 
Rating:
5.0

The only issue I had was the driver's side mirror was loose and I had to keep rolling down the window and pushing back nip to see behind me clearly going down the road. Otherwise, GREAT rental experience from start to finish!

David A. 
Rating:
5.0

Customer did not leave a comment.

Misty P. 
Rating:
2.0

Street front entrance is in a multi storefront complex. It has small, poorly signed entrance. It was hard to identify from street. I always look for the the large “U-Haul” signage. Rental access was at rear of building from another street. Parking lot was too small and congested.

Mark S. 
Rating:
5.0

Right taillight didn't work on the trailer

Benjamin J. 
Rating:
5.0

The best Uhaul service I've ever experienced!! Consistent too.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Kent K. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Johnathan P. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
2.0

I reserved a 10' truck only to discover on pick-up day I would be getting an "upgrade" a15' truck which was way too big for my purpose. Harder to load/unload, more difficult to handle in tight spaces, and not as fuel efficient Would have used another company if I had known I would not get what I reserved.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

The staff was very professional. They worked with us and went the extra mile in order to help make our move seamless. We couldn't be more happy with our experience. Thank you Kim and staff for such awesome service! We highly recommend them any day!!!

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Shai B. 
Rating:
5.0

Kim and staff go above and beyond to make the whole process fast, smooth, easy and happy. Customers are No. 1 at this location. That's why I'm a regular customer. Can't say enough good things about them.

Sarah H. 
Rating:
5.0

No comments

Oliver R. 
Rating:
5.0

Kim Moreland was great! She communicated to me the address to bring the truck into the back parking area. This proved very helpful as it was a 26 foot truck. When I arrived, she was fast to help me and drop off was quick and easy. Seamless. Give Kim a raise. She deserves one.

Philip R. 
Rating:
5.0

Nothing really, the woman who runs the place goes above and beyond.

Caleb M. 
Rating:
5.0

I wish I would have caught her name, but the young lady who helped me made my experience super simple and pleasant. There was even a gentleman working in the back who helped me. I had never rented a U-Haul before, so it was a great first experience. The customer service here is great. I highly recommend this location.

Briana J. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Stewart H. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Quick, friendly, and extremely helpful!

Lynn M. 
Rating:
5.0

Fast,Friendly and Knowledgeable.

Albert C. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Spencer L. 
Rating:
5.0

Customer did not leave a comment.

penny D. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Kim and her team went above and beyond to help me. Hardworking and professional people. Best rental experience I have had!

Peter E. 
Rating:
5.0

So easy to drop off. The young lady met me outside and was very polite.

nannette S. 
Rating:
5.0

Everything went great!

Johnny K. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

The gentleman who worked with us was amazing!! So helpful and knowledgeable.

monique G. 
Rating:
5.0

All good!

Jo H. 
Rating:
5.0

No improvement needed. They were efficient and ready to go when we got there to pick up the trailer. Could Not have asked for better service

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

Chip C. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Best CS ever

Rhau-Chavis L. 
Rating:
5.0

Absolutely best service. Always professional and willing to help to resolve problems.

charles H. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

One Tire way low on air and one other with a nail in it. What I would say is they responded and had the tire changed and had me going in about 10 minutes. Although it wasn't perfect when I picked it up they made it right in recorded time. I have no complaints that's for sure!!

Riley L. 
Rating:
5.0

Staff was friendly. Equipment was clean and well maintained. Contract and expectations were explained thoroughly.

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Kim Moreland and her amazing crew always do a 5 star job whenever I use their service, which occurs frequently. A+++ service and equipment every time. I'll see you again soon!

John J. 
Rating:
5.0

Very helpful and friendly…they even helped me hook it up…couldn't ask for better people they were great

Thomas H. 
Rating:
5.0

Very friendly

tim C. 
Rating:
5.0

Customer did not leave a comment.

Carla S. 
Rating:
5.0

Customer did not leave a comment.

trip F. 
Rating:
5.0

Hands down-- THE BEST UHaul location we ever use!

David D. 
Rating:
5.0

Exceptional service! Didn't have the truck we reserved. However, instead of canceling the reservation, they gave us an upgrade for the same price! Very helpful and professional staff. Thank you!

amy F. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
5.0

Customer did not leave a comment.

todd D. 
Rating:
5.0

Communication was not clear on when we could pick up the truck

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Victoria R. 
Rating:
5.0

Customer did not leave a comment.

Brantley J. 
Rating:
5.0

Customer did not leave a comment.

Ralph O. 
Rating:
5.0

Great and helpful staff.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Brantley J. 
Rating:
5.0

Customer did not leave a comment.

Brantley J. 
Rating:
5.0

Customer did not leave a comment.

Brantley J. 
Rating:
5.0

Customer did not leave a comment.

Brantley J. 
Rating:
5.0

Kim Mooreland always takes care of her customers which is why I won't do business with anyone else. I'm a repeat customer of many years, and I highly recommend her and U-Haul to everyone I know! Thanks for another great transaction!

John J. 
Rating:
3.0

The main issue was that I was not notified that this was my pickup location. I showed up to my selected preferred location and was informed by them that I needed to go to Greenoaks. Also, an appliance dolly and furniture dolly was added to my order and I did not request them. After I saw them in the truck they did take them out and took them off the bill so it was fine. Overall, it was a good store with friendly staff. It would have just been nice to have had a call or email letting me know this is where my truck was at.

Ivan D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Everything with the check in experience went well and was easy. I didn't like that when I got the return information I was notified that if I didn't use the mobile return feature I would be charged a $20 “convenience” fee. I didn't like finding out about that after the fact and felt it was not a good look for the company. Definitely will make me think twice about Uhaul in the future.

Tanya S. 
Rating:
5.0

Customer did not leave a comment.

Erick P. 
Rating:
5.0

Even with several customers, people were coming and going at a steady rate.

Jerry U. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Truck had a damaged fender flair thst should have been noted in the pictures

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

Travis U. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
Rating:
1.0

We paid for a rental of a car carrier over $400 that had a damaged tire on it when we picked it up. When we arrived at our destination to turn it in, the Uhaul employees said we were lucky to be alive and were appalled that another Uhaul store would send us out with a damaged car carrier and that we should get our money back for the rental.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

trip F. 
Rating:
5.0

The lady that helped me was super nice!!

Sarah W. 
No reviews have been submitted for this location.

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