When we walked in to return the truck, the employee didn't acknowledge us. We waited for a while then we walked out and decided to do the online check out. They didn't make us feel welcomed. I do not plan on using this location again.
Felipe R
Customer Reviews for Greens Storage Escondido
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only thing is I changed my mind and wanted to add the insurance after they processed but I had not taken the truck yet. They told me they couldn’t but to just call U-Haul. I did and they said they could not do it after I left the store.
LARA BOrdered moving blankets and a hand cart which were not provided. Otherwise, the equipment provided was fine.
VIRGILIO CNot a convenient location. No one was in the office, had to call the business to get someone to the front desk. Employee told me I would have to wait 20 minutes. Another employee arrived and attempted to assist me. He couldn’t. He attempted to charge me $40 more than my quoted reservation. I had to call UHaul and the representative had to coach the Green Storage through the transaction. The entire process took nearly an hour. Unacceptable.
ANDREA GAbsolutely lovely facility!!
THERESA CTrouble shoot the mobile pick up. Attempted to pick up a 26ft truck at 8am with office opening at 8:30am. When I clicked pick up my truck. It gave me a message to call a number. No number was provided.
Benito KNothing I can think of
Robin JThe customer service associate Nichole friendly, professional, and customer oriented. She answered all of our questions and she understood our urgency and got us out in a timely fashion.
CAMYSIA HOK
Maria VProbably the most friendly and cleanest facility I have ever been in
Brandon CGreens storage was a pleasure to deal with after dealing with Lodge Podge in big bear. I give greens a 5 star for making sure I was good & letting me return the truck to them after lodge podge said I couldn't return the truck to them. Thank you greens for the great customer service I appreciate you and your friendly kind worker that helped me. Greens is highly recommended in my book!
James WGreat excellent customer service!
Destiny MSmooth and easy. Truck was in great condition. Staff was friendly and helpful.
Anne MExcelent brand new facility. Employees were capable and very courteous; I would definitely rent there again.
Ted LMy pick up location was changed 30 min before my scheduled pick up. I received a text that told me to click a link and accept the updated terms. THERE WERE NO UPDATES WHEN I CLICKED THE LINK!!! I had no idea where to go and had to make 3 separate calls to figure it. By the time I got the van, it was 45 min after my scheduled pick up. But I couldn't get that 45 min back because someone else was renting the van right after me. VERY POOR service. Fortunately my experience with the original location and the updated location were both very positive and both individuals were extremely helpful. I have used uhaul my whole life to move countless times and have never experienced such a shit show as I did today. Overall fail in my opinion.
Crystal PValdina was amazing!!!! She was friendly and efficient!!! If I ever need to rent a van again, I will definitely go out of my way to use this facility.
Brenda HI do not give more stars because the only reason why I found out that I had extra charges was because I insisted in a receipt otherwise I would've had paid extra, mileage and extra time late fee. Lady at first made it seem like everything was ok when she was seeing on the screen the extra charges but was not going to tell me and let me just find out on my own. They don't provide woth a hard copy
ELIZABETH G