This man treated us like we came to Rob him. He said I can't fight off too many people. He made my husband stay out side and watched to see what he was trying to steal. He never looked up at me. Had me to read my info as he typed it in. I felt invisible. Never again will I go to Greenville. Very, very, disrespectful toward us. We came for one reason, and one reason only.
mittie n
Customer Reviews for Greenville Collision Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve customer service. I was told over the phone (when I made my reservation with 1800 Go Uhaul) my total was $100 (5/9/25) and Micheal/Mike took my card # and all of my information. When I arrived for pickup (ahead of opening), my fee was $132 (learned this by signing into the app today 5/10/25). The employee was rude and unprepared. I sat for over an hour to be waited on which put me behind schedule. People who arrived after me were waited on before me. Other customers were there unhappy as well. I will give them another chance but I hope he's more prepared. He blamed it on the internet but I felt he should've prepared better. Plus I had to give my information again because it was correct per the associate. Very frustrating 😡
Pamela PVery rude and unprofessional. I was told that I would receive my deposit when I dropped the truck off. But that was a lie.
james kThe representative was very nice courteous and knowledgeable. He provide great quality customer service.
LaWanda WI plan on using this location again in the upcoming months..
Claudette CEverything went well except for when the milage kept jumping up as I was standing still how can I go from one corner to the next and the mile jumps not one mile but two I it's crazy because the same thing I did before was the same thing I did the next time I think the truck had some malfunctions but the company I went through was very professional and nice
Sherry PThe guy that owned the place and did my paperwork was kind of a tool. He was not very helpful and a bit brusque. I had to stand outside while he completed the paperwork on his phone/blackberry. The two guys who helped me back in, hook up and then strap down my car were awesome. The previous customer had jammed one of the straps in the ratchet and it took a crowbar to get it loose. They were above and beyond helpful.
Ruth BNo one was there at drop off
HADEN HIt had great customer service
Bobby WThe site is conveniently located.Staff was knowledgeable The truck did have a damaged bumper but it seems this might have been an oversight. I would use this site again I The future and will refer to family and friends
Benita LThere was no dolly but I had my own do it still worked out.
tracy dThe guy in customer service was the worst EVER!!!! First of all, he was NOT in the office during business hours which was listed online as 9am -5 pm. When calling the office number that was listed on the front door of the building, he claimed that he was out picking up materials and would return in 30 minutes. After sitting at the building waiting idly for an hour and a half, I called again, he was EXTREMELY RUDE!!!!! said that his vehicle broke down and he was 15 minutes away. At that point, I reached out to the UHAUL company to start the pick up process which was tedious at best and I still had to wait for this guy to arrive to pick up the key. It took him another 45 minutes to an hour to arrive back at the location. I parked my vehicle in what seemed to be an appropriate place to park as I switched out of my vehicle to pick up the UHAUL truck, and he called me within hours of picking up the vehicle to come and move my vehicle and threaten to tow my vehicle. AGAIN, he was very RUDE!!! When I shared with him on the first visit as I was picking up the vehicle, that I was going to report his behavior, he told me that he did not care, that he was his OWN boss, and his car was just as important as me wanting to pick up the UHAUL. This was also his opportunity to tell me where I could appropriately park, but he was more consumed with RAGE and ANGER!!! I have used this location in this PAST, with a similar experience of no one being on site and had to call the UHAUL company to drop off the vehicle, but I will NEVER EVER use them AGAIN. The UHAUL company really needs to look into this guy and ask others if they have had similar experiences...be he is not FIT TO PROVIDE CUSTOMER SERVICE TO ANYONE!!!! And yes, I would love to speak with someone further regarding his behavior. So, I will be using the contact form. Thanks for your attention to this matter and I seriously hope that my comments do not go unnoticed or unattended to.
Teresa BThe gentleman at this location was awesome. Great help and great service. Thank you!
NICOLAS HEverything about the process was fast and smooth.
Africa LReally can't see
curtis GOperator was very helpful to my needs He assisted and made sure everything was taken care of Good people
michael eInclude a dolly in the truck rental.
kristian wEverything was fast pace and details were explained exceptionally.
Tommy JGreat customer service. He got me exactly what i needed and it was quick service. Would highly recommend.
Fredniqua JNothing
Ashley WThe owner was very professional and patient with all my concerns and reserving a vehicle. He made sure I was satisfied before I left the facility. Clean, quiet environment, nice location! Would DEFINATELY recommend this location to someone else!
janee fJust continue to be professional with them
oliver jManager was rude. Unhelpful. Lying to me. Manager stated that he could have someone drop me off if I return the auto transporter early. I return the auto transporter early. And when I brought the truck back 2 days later I was told that he can't give me a ride back. Left me stranded.
Sumit SThe business is located on a street that does not allow truck. There is not enough room to turn the vehicle around safely with the auto transport. The Manager was rude. He said "your the one that is supposed to be working not me, the the auto transported off yourself".
Sumit SIf return before hand give back discount!
CLEVELAND NYou guys charged my card 2 times
Latoyah MFix the exhaust leak
Kenneth TThe uhaul take so much petroleum.
Jalisia PNeed more lights around this location for people who drop the uhaul off at night!!
LaShunda RFast and easy service. Costs less than the rate on website. Boss worked with me on pickup time when I was running late. Truck was clean and able to drive it better than I thought. It was a lot simpler process than I thought it would be and there were no extra charges unexpectedly made to my account. All my fears were not present and so grateful for that! Will be using for my next storage unit move and will tell people what a great experience it was. Thank u!!
Kaci CEverything was absolutely awesome! I’m definitely going to this place to rent my uhauls from now on! The service was quick and the guy was very friendly! Great, great place to rent from!
dionnedrea wDropped the trk on a Sunday ama out 9.15 dropped the key in the box as told to then at 11.30 am I get a charge from there for another day and had to fight to get a refund the last time they added more fuel and charged my card with out asking that's stealing to me
SIMON GBest customer service in the city of Greenville.
damon wthe Greenville location manager was very helpful and nice
Michael NBo comment
MATTHEW HThe location is junky and no one available to assist
Michael CNot a thing every thing was great the r representative was nice and very helpful
mary RMy drop off was.after hours. It was crowded around the building and messy in general.
Howard NBroken drop box. No secure location to return key.
Micheal AExcellent customer service!!
VANESSA PGreat customer service and easy return process.
Marcabett TThe location was not open even though I arrived before it was supposed to have close.
David HSuper nice guy that owned a small business at this location. He was professional and helpful
Sonya A