Improve customer service. I was told over the phone (when I made my reservation with 1800 Go Uhaul) my total was $100 (5/9/25) and Micheal/Mike took my card # and all of my information. When I arrived for pickup (ahead of opening), my fee was $132 (learned this by signing into the app today 5/10/25). The employee was rude and unprepared. I sat for over an hour to be waited on which put me behind schedule. People who arrived after me were waited on before me. Other customers were there unhappy as well. I will give them another chance but I hope he's more prepared. He blamed it on the internet but I felt he should've prepared better. Plus I had to give my information again because it was correct per the associate. Very frustrating 😡
Pamela P
Greenville Collision Center LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, MS 38703
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very rude and unprofessional. I was told that I would receive my deposit when I dropped the truck off. But that was a lie.
james kThe representative was very nice courteous and knowledgeable. He provide great quality customer service.
LaWanda WI plan on using this location again in the upcoming months..
Claudette CEverything went well except for when the milage kept jumping up as I was standing still how can I go from one corner to the next and the mile jumps not one mile but two I it's crazy because the same thing I did before was the same thing I did the next time I think the truck had some malfunctions but the company I went through was very professional and nice
Sherry P