Customer Reviews for Greenwich Hardware Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Greenwich Hardware Company

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John Paul K. on

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Everett B. on

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You're already doing an excellent job

joseph F. on

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mohamed H. on

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Eugene M. on

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Wash the windows inside and out. Looks like they hadn't been done in months and I had to do it myself when I got home. Definitely a hazard.

Stephanie M. on

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Everything fine.

Cynthia H. on

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carmela M. on

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Nothing. Thank you.

Chrisotpher P. on

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yard personnel were very helpful and enabled me to extract the 6x12 trailer from a tight spot easily.

Julie T. on

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Igor O. on

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Anand M. on

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It was a terrible experience overall! The truck was initially not available and the staff at the store had no interest in resolving the situation. And then no one picks up at the 1-800 number! It’s terrible!

Kara B. on

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The rep from the Greenwich location informed me we can change the drop-off location in which he changed it so that I can drop it off where I would like in the area (instead of the Patterson, NY location I originally had). I asked if Danbury, CT was applicable and he said yes. I had two other people hear him tell me this. So, I go to drop it off at 75 Division Street in Danbury, CT in which the lady informs me that this is not the correct location and that if I leave it there, I will be charged a significant fee. I explained the situation and she did not seem to want to hear it - she was incredibly rude and had no desire to help saying that she was leaving (believe me, I understand when its the end of your shift after a long day and wanting to go home, but there is a way to handle it). The woman from the Danbury location tells me to call a 1-800 # where I spoke with a customer service representative. This representative apparently did not want to deal with the situation either and transfers me in which I receive a message saying to call back during business hours and then receive a dial tone. In order to avoid the significant fee that the Danbury rep told me about, and since I could not speak with anyone, I had no other choice but to bring it back to the Patterson location, now using more gas and putting more miles on the vehicle. I then receive another fee which I'm assuming is due to the overuse of gas and mileage. I am incredibly frustrated and overall had a TERRIBLE experience with UHaul. I would not recommend!

Augustinho S. on

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Paul Q. on

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Had another pickup location due to poorly timed construction.

John R. on

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Check out was slow. Done on cell phone by clerk. He says Uhaul keeps changing the software and that slows things down. People were very nice, though.

Randall B. on

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SILVIA M. on

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Kathy J. on

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suzanne D. on

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The Uhaul smelled very badly, unless you like the smell of a petting zoo. In that case, it might have been comforting. It was also very dirty with animal hair, remnants I can only assume from the menagerie. It was delivered from a Uhaul place to my hardware store. I love the hardware store I picked it up from, they were organized and efficient. They were unaware the truck was delivered to them smelling like goats.

Jonathan S. on

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Christopher L. on

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Catherine N. on

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Edward K. on

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monique B. on

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We were very impressed!! Thank you

tracey S. on

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Robert of Greenwich Hardware helped me. He. Could not have been nicer or more accommodating. Terrific guy! We will definitely patronize Greenwich Hardware again, for Uhaul and hardware requirements.

Daniel P. on

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The location was the best one I've been to

Castor C. on

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Tre was an absolute ANGEL. He kept in contact with me the whole time. He arranged for us to have a closer pick up to my home. He went over EVERYTHING step by step. If it had not of been for him this whole move would have been a disaster!! THANK YOU TRE!!!!!

al P. on

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This UHaul rental site is really a subsidiary of the hardware store. Both are clean, well-run and efficient. I've no complaints. I called a couple of days before to set up the appiontment, used the rental van for a few hours, and returned it. Painlessly. Highly recommended. Alfred J. Padilla, M.D.

Arthur J. on

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Karen S. on

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Everyone was super nice and helpful! Reservations were easy to be made on line!

peter F. on

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Everett G. on

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The location was not prepared to rent out the scheduled truck. It seems like Uhaul did not inform this location of my order