Un buen cervicio que brindo el muchaco que atendio y lo mejor que ablan español e ingles 100/ recomendado pero ai que acer su cita con tiempo
FABIAN R
Customer Reviews for Greenwich Hardware Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at Greenwich Hardware is always helpful.
Rocco NGuy met me outside the store before I even came inside.
EVAN SGood front office service.
Francis MOne of the vans we picked up last weekend was provided very dirty / muddy -- our team needed to clean all the equipment that we transported in the van before bringing it into the client's home we were transporting it to.
MATTHEW SGreat cusotmer service
Mario MA little winded on the windshield would make for a safer experience.
ANDREW KCANNOT CONTACT FACILITIES!!! VERY FRUSTRATING. NO MATTER WHAT PHONE NUMBER CALLED I NEVER EVER EVER EVER COULD REACH ACTUAL STAMFORD LOCATION. EXTREMELY FRUSTRATING AS I FEAR IVE BEEN OVERCHARGED BY $300!!!! Cannot recommend this company. Stamford location folks very nice BUT CAN NOT BE REACHED. Avoid.
JIM BThe team at Greenwich Hardware are always exceptional.
LEONARD LI sent the following email to the customer service email address, but did not get a response: Hello: I am reaching out regarding my U-Haul rental, contract 71282654. I made a reservation for a van to be picked up at 2pm on Saturday 5/3. Upon arrival, I was notified that the van had not been returned yet, and the clerk offered to call the rental to see when he would have the van back. I was told the van would be back within an hour, then was called an hour later to say it would be pushed back until 4pm at the earliest. I ended up getting the van at 4:30, and as a result, was unable to complete the moving day as scheduled. My team was unable to wait for me, and it delayed the entire process by a full day, creating a long and frantic day to follow. I am a regular customer of U-Haul and depend on the reliability of these rentals for my business. It is integral to my operations that the reservation be reliable, and in this particular case, it cost me money and time that I cannot afford, leaving me without an alternative option. Given the circumstances, I believe a full refund is in order to cover the time and money that this cost me, as well as a credit for my next rental to restore my faith in U-Haul. I am a small nonprofit organization on a very tight budget, and have suggested the convenience and pricing of U-Haul to several of my colleagues. I understand that things happen, but do believe that it is the responsibility of the business to make things right when they do. Please advise accordingly and assist me as a loyal U-Haul Customer. Thank you in advance. Gratefully,
PETER KParking close to the hardware store is difficult.
ANDREW SEasy and seamless from start to finish. Love the location to pick up and drop off and the staff was super helpful. My go to U-Haul rental spot.
ERIK PI didn’t know if the truck would make it. With a full load of stuff. Was a little concerned. We were only making two trips of 80m. Something wrong with the exhaust system which made a lot of noise. The check engine lights came on right away. The wipers were coming off the blades. Which wasn’t great at it was raining. But overall, it did the trick. But they need to do a better job maintaining these things.
JURIJ PEverything was easy and efficient! Only thing better could be some cookies, bagels, coca cola :)
DENESH PNo improvements needed. Supplier was professional, friendly and a pleasure to transact with. I have used this location before and will use them again.
DIANA LTrucks are not at the same checking location. 2 miles away.
MARIO MSuper easy & able to return after hours… very convenient
ANTHONY JProfessional Reliant safe effective courteous kind phenomenal experience
DONNA PVery happy with price. Paid $108 for renting 9 foot van for 24 hrs and drove to/from Brooklyn 73 miles at 1.19 and had the van 8am-4pm. Location of Trucks/Vans is a 3 minute ride/1 mile away from Greenwich Hardware Store. You park your car at that location easy and safe for free where you pick the rental up.
Rafal BLeft rear tire was low (had a slow leak) and warning light for this was on in the vehicle when I picked it up. Cabin and glass dirty and no windshield washer fluid in the reservoir. Truck was located about a 1/3rd of a mile for where filled out paperwork. No night drop box for keys.
FRANK SBest uhaul service. They should expand. John is the best!
AMAR HGood service
TEFFY CGreat guys at Greenwich Hardware.
MICHAEL Ci thought it was great. 1st time renting and driving. truck drove nice.
BONNIE SVery helpful people and good service
TERESA Mhad to be driven 15 minutes to pick up truck. thought it would be on location
RICHARD PSolid team at Greenwich Hardware, thorough and great communication
MARCO AHonestly, everything went very smooth.
CHARLES MI was charged a price I didn't think I'd be charged . I was over charged. As well the truck was a faulty truck and needs mechanical work. Driving it was really scary for me and I felt really unsafe .
SHOSHANA AEasy, fast, helpful on phone
ANTHONY CI was overcharge for this equipment and I was missed lead.
VICTOR AWe received our U-Haul truck with 3/4 of a tank of gasoline,. We returned the U-Haul truck with a full tank of gasoline. considering the size of a gas tank and a large vehicle we feel $15-$20 should have been deducted from our bill. Since we are being charged for every mile over the allotted distance, we should also be reimbursed for the extra gasoline in the tank. Please contact me at. Rickbria22@gmail.com 203-832-2793
Rocco BGreat to know that nice and kinds employees you have in your store
OSCAR OMost accommodating and friendly service. Helpful.
PAUL GKudos to Greenwich Hardware. They did a terrific job of making sure I was all set for a successful rental.
ANTHONY FThe owner was condescending and rude. Spoke to me like I was a child and unable to think as an adult. I will never step foot into his store again let alone rent a U-Haul. I suggest that you look to another owner to rend your trucks
GARRETT JTruck was excellent
THEODORE GExcelente service
NILTON FVery friendly people at Greenwich hardware...the truck was very clean and well maintained
RAYMOND CI have no problem with the rental location, but your website is awful. I just wanted to rent a car and I had to go through pages of pages of unnecessary questions. It's the opposite of user friendly.
PERIKLIS BJohn from Greenwich Hardware was wonderful - so kind and helpful. But the UHaul trailer I rented leaked water, the electrical connector would not stay securely fastened so I drove in pouring rain for a long time without knowing that I had no taillights (very dangerous), and the trailer was filthy when I picked it up (had clearly been used to haul soil!) which caused issues at drop off.
Erin PGreenwich hardware is amazing, the nicest people.
Michael S