Staff very helpful and friendlyRAYMONDMARTIN V.
Customer Reviews for Greenwich Hardware Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This rental was saved by 1 employee that went above and beyond via phone. Joanna in New Haven Ct, went above to make this work. I found out day before pickup I would need to drive 2 hours out of my way to pick up truck. The preferred location does NOT provide 1way rental,consumers should know that ahead of time.GARYM G.
Great place, great service!!! Awesome experienceâ€¦. Best of luck to you all in the futureâ€¦DAVID H.
Better parkingJOHN V.
Kevin the UHAUL REP was very professional and SPEEDY. I thought it was a very well kept location. As a woman I felt it was a good place to rent. I would definitely recommend and use the location for even more rentals. GOOD EXPERIENCE and convenient.STEPHANIE M.
Customer did not leave a comment.Coralie C.
Customer did not leave a comment.Chris C.
All goodJUANCARLOS V.
Truck seemed to have an imbalance in one tire.FRANKM Y.
The owner need to be more approachable and better actitud to customerANGEL M.
Very easy and would recommend to anyoneROBERT S.
Customer did not leave a comment.ROBERTC M.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.RONALDBARRY W.
So so very professional and helpful. Love it has hardware store incorporated. We will be back.RHONEALLISTAIR C.
Everybody at their location was friendly and helpful went miles out of my way just to go to this U-Haul versus another because everybody is pleasant and more than willing to help you. Thank you guys appreciate all the helpCHRISTOPHERGERAL R.
Customer did not leave a comment.James C.
Customer did not leave a comment.PATRICK B.
The pick up and drop off location was helpful and professional. I would definitely use them again Thank you John Behette 718-564-3371JOHN B.
The trucks are pretty rickety.DIANNEM C.
Customer did not leave a comment.CAROLINE A.
I was very pleasedBRADLEY F.
Very friendly and accommodating staff. Will certainly use them again! Thank you!ROBERTO H.
Trey even drove us to the truck fro pick up and showed us where to park for free.KAREN T.
All it was excellent.ANTONIO P.
Very helpful staff! Made renting so easy!Johanna M.
Customer did not leave a comment.KATHLEEN S.
The truck was great, but I noticed when I went to put my water in the cup holders that the cup holders were sticky with something from whoever used the vehicle before me. Other than that, all went well.ELLIOTJOSEPH F.
Customer did not leave a comment.JULIOE C.
Customer did not leave a comment.barbara F.
Thank you very much! Allowing us to pick up early really really helped.DAVID K.
Uhaul is the problem. Not the location. Great people, shitty uhaul.GEORGEL G.
Customer did not leave a comment.ALVARO L.
Greenwich Hardware was very professional and friendly. I would recommend them to everyone.WILLIAMS P.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.FRANCOIS R.
Customer did not leave a comment.THIAGO R.
Customer did not leave a comment.OSCAR M.
Thought we were getting a van but when we went to pick it up we were told we had to take a truck. This needs to be communicated earlier.GLENN H.
Whole experience was great. They called to check that truck was adequate and inquired about how long we would need it. Very friendly and helpful. No waiting at x of pick up or drop off. I live in New York and could not find a truck here. I WOULD DRIVE BACK TO GREENWICH IF THD NEED ARISES AGAIN.LAURIE F.
Customer did not leave a comment.JOHNNMI H.
Great customers service. My only concern was the after hour fee. I bought the truck back before 12am. But forgot to log in and confirm the miles fuel and time. I dropped the keys inside the box before I realized it. Sorry for the inconvenience and hopefully you guys can wave the fee. Thank youCARLOSA Q.
Customer did not leave a comment.AHMED J.
Easy in easy outMARK C.
The local U-Haul Store was wonderful. However, we were very disappointed with the U-Haul app which did not work properly when we were returning the vehicle. Also, since we were returning the vehicle after hours and could not get the app to work, we tried to call your 24/7 Helpline and was on hold for over half an hour. We used the chat function on your website and they just told us to call. My wife called one 800 U-Haul While I was trying to get through to your hotline and she also was on hold for over half an hour. Neither of us was ever able to get our call answered. That was very frustrating so we just took photos of the truck and left it where we were told to. Luckily, the people at Greenwich hardware are great and they checked the truck in the next morning with no issues. Their customer service is excellent but the main U-Haul customer service It's completely non-existent and impossible to get in touch withDAVID P.
Customer did not leave a comment.WENDYL B.
Customer did not leave a comment.JUNIORF C.
Customer did not leave a comment.JOSEPH M.
Pick up and drop off was a breeze! ThxChristopher B.
Customer did not leave a comment.Tara P.
It was such a good experience I would not hesitate to rent again from this location for future needs and recommend it as well.ROSEMARY P.
Customer did not leave a comment.GUILLERMO J.
Customer did not leave a comment.ASHTON A.
Customer did not leave a comment.Barbara D.
Customer did not leave a comment.MIGUEL R.
So easy and employees very friendlyMichael P.
Very good, easy, fast and friendly atmosphere! Highly recommend!!DEBORAH B.
Customer did not leave a comment.JOSHUA V.
Love the owner and management. Location was cramped and busy. BUT the management was super helpful and makes up for any location shortcoming.JAMES M.
Customer did not leave a comment.Erroll R.
Customer did not leave a comment.THOMAS V.
Customer did not leave a comment.Kevin B.
Very professional service, just please remember to explain the mileage portion to each customerWillie J.
Customer did not leave a comment.KENNETHA E.
Customer did not leave a comment.DENIS M.
everything is perfectCRISTIANO M.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.Hernan Dario G.
Customer did not leave a comment.DEELIA W.
Customer did not leave a comment.DANIEL C.
Very efficient. No issues at all with service and equipment.TIMOTHYJAMES M.
Customer did not leave a comment.TEODORO S.
Customer did not leave a comment.KELLYP C.
Customer did not leave a comment.JOSA C.
Great service and great people.ALFREDO C.
Customer did not leave a comment.Alyssa C.
Excellent service - Walker was so helpful and friendly. Truck was in a condition I would expect.Kaitlin S.
Customer did not leave a comment.Sabine S.
Customer did not leave a comment.PAUL A.
Continue doing what you are doing! Render 1St class service, professionalism, warmth and honesty and maintain an environment conducive for a successful business. StanleySTANLEY M.
I do not have one complaint!!!everything went very smoothly! Great convenient location in a great old school hardware store!! Everyone was friendly, helpful and very knowledgeable! I read all of the reviews and unless they have completely rehired staff? I think the issue might be with the customers who wrote the nasty reviews. I honestly can say this was a great!! Experience!! Will definately only use this location !! Love the hardware store the Uhaul business was part of too. Great prices and very well stocked!!! Thank you!!!KATHRYNELIZABETH P.
Customer did not leave a comment.JOSEPH M.
Friendly, seamless, timely. Nothing needs to be fixed. They are great!ROBERT M.
Eh, it's a small location. The trucks are okay. They could use a car wash that's for sure. Customer service is mediocre, tried to make small talk with the employee who helped me out but it seemed more that he wanted me out the door and to get the truck out of the way. Brought the truck back in one piece, tried to get it back to 7/8 fill with gas (strange scale) went over and got told that I'm not supposed to go over what was already in the tank. I thought the guy was joking but he was actually mad I put more gas then what it came with! What! This location was the closest that had what I needed. Might try another location next time. ( Location: 4/10) (variety of equipment: 9/10) (customer service: 3/10) would I use this location again? Probably not.MARKALEXANDER M.
Customer did not leave a comment.ASTRIDCAROLINA S.
Customer did not leave a comment.KENNETH L.
Great customer service, would Deff choose this location again !JIHAD K.
Very friendly and professional. Explained truck operation clearly.RICHARD F.
Great service friendly associatesDAVID G.
No comment/ excellent customer serviceJUAN G.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.CAROLINE C.
People are very friendly and efficient. Location is convenient and also houses a wonderful hardware store.Nancy N.
reserved the cargo van for 8am pick up and it wasn't available until 10:38am. They kept telling me stories of the guy who had rented it would be there in 10 minutes and BS stories that it is Mothers day weekend and they had extra demand...finally a guy shows up who I think was an employee of Greenwich Hardware with van. Very stange...I think it was an inside job. They wanted me to go to White plains to rent one there yet I had no way to get there because I had walked to Greenwich hardware. It was horrible delay for me as I had a planned move in NYC...ruined and delayed my whole day. Never again going to Greenwich Hardware not even to get a nail...and will certainly tell everyone about the horrible experience.MARIA C.
Customer did not leave a comment.JOHNE D.
Customer did not leave a comment.ELIZABETH W.
One of the best experience I had with U-Haul. This location was perfect. The gentleman that gave me the vehicle was knowledgeable, kind and professional. Very different that your personnel at your location in Manhattan (23rd street West Side). I will definitely rent again here.federico T.
Customer did not leave a comment.JOHANNA A.
Customer did not leave a comment.Thomas K.