Make sure location's phone number is correct in U-Haul records. The correct telephone number is 541-327-7772, NOT 541-327-7817 as shown on my contractAllison S.
Customer Reviews for Greg Butlers Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My truck did not come with the dolly or furniture pads I paid for.Evan C.
Customer did not leave a comment.jack L.
You charged me twice for 1 Dolly haven't had time to call you.Dianna M.
Was adamant about dropping off in Blaine wa!!! Where I was going!!Richard Q.
Customer did not leave a comment.Michael H.
This is also a great u-haul to do business with! Greg butler is good people!!JEREMY M.
Very friendly and quick serviceLuann G.
Limited interface with owner at drop-off location. Owner met me in parking lot and I handed him the truck key. He checked the cargo compartment and fuel level, then I was outta there.MARK RAYMOND D.
Customer did not leave a comment.Nicholas K.
Customer did not leave a comment.Jesse M.
Very easy pickup and drop offHeather C.
Honestly think that a wheel that rotates needs to be added to car dolly frame the unit is vey heavy to move around and if had a wheel near hitch one could roll itjames S.
Air conditioner was broken. I called U-Haul to fix it. They wouldn't send a repairman to fix it. Terrible serviceWILLIAM CHARLES B.
Customer did not leave a comment.John P.
Customer did not leave a comment.JAMES C.
Not raise the price 300 dollars over what was quoted and then not issue the refund that was promised at the time of return.Steve P.
It's all perfectMary jane S.
Customer did not leave a comment.Shantelle R.
It was fine. Everything was ready to go when I got there.CARL S.
U-Haul needs to improve on every part of the spectrum. I made a reservation in Houston to have my son moved from Oregon when i arrived there was no truck or tow. I was sent to 3 different locations and no truck or tow was available. Finally when we found a truck they sent us back across Oregon at 6:00pm to get the tow and that place did not have a tow so they sent us to another location at 6:25pm to pick up the tow. Very stressful, not please with the cs rep over the 800 number nor were the reps in person helpful.Kristopher N.
Customer did not leave a comment.Erik W.
Customer did not leave a comment.LISA ANN W.
Greg was a great guy. Hooked the trailer up for us without us even saying anything and made sure everything was set up ready to go and working.David W.
Customer did not leave a comment.Chalen B.
Customer did not leave a comment.Pedro F.
Customer did not leave a comment.Tyler H.
When I tried to return my trailer after hours the mobile site would not find my locationJustin S.
Customer did not leave a comment.Wendy F.
Needs signage to indicate that it is a U-haul dealerStephen D I.
Every thing was just wonderful.Mary jane S.
Customer did not leave a comment.teresa T.
I did not rent shitChuck W.
Customer did not leave a comment.Cory S.
Customer did not leave a comment.Sheila R.
Great service. Thank yousteve B.
I think everything went very smooth, and the gentleman was very nice, helpful and knowledgeable. I was pleasantly satisfied with his service.leilani B.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.tracey E.
Customer did not leave a comment.brandon R.
Customer did not leave a comment.Bryanna W.
Customer did not leave a comment.Maureen W.
The person I had previously talked to on the phone said that the card I used to reserve the van was just a hold. The person at this site also stated that it was a hold. But, as it turns out, I was charged ASAP on a card that I was not prepared to use for the full amount. I don't see it as the site person's fault, but it sure did cause me a lot of problems because it took from money that was already set to pay bills.Julie R.
Customer did not leave a comment.erik F.
Customer did not leave a comment.MARVIN P.
Customer did not leave a comment.Jerry F.
The owner has his dogs in the shop. I was ok with it, but not all customers will be ok with dogs barking at their feet and licking them. He seemed like he does not do many pickups there and seemed unorganized. It took him quite a while to find the drop off location.Bonnie T.
Customer did not leave a comment.Jason H.
Reply to roadside assistance during travel when needed!Cory S.
Customer did not leave a comment.Candace W.
Customer did not leave a comment.dale B.
Very nice, very friendly people.No waiting which is nice.Gerald B.
Customer did not leave a comment.Dennis K.
Customer did not leave a comment.Raul M.
This location was shown as not available for drop off on line even though they were not at their max limit.Nikkita H.
Customer did not leave a comment.steve P.
Customer did not leave a comment.kenneth R.
Customer did not leave a comment.Shilo H.
Customer did not leave a comment.Elliott W.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.charles B.
Customer did not leave a comment.Ian M.
Customer did not leave a comment.David M.
Customer did not leave a comment.Shane P.
Customer did not leave a comment.ken P.
Everything was great and beyond expectations.David M.
Customer did not leave a comment.james A.
Small town location but friendly and helpfulROBERT' H.
Customer did not leave a comment.Jonathan G.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Cory S.
Greg went out of his way to find us a truck. Fantastic person and I hope he gets recognized for it.lance K.
I love doing my business local and hes my go to man for all my u haul and mechanical needs.tesa W.
When a customer reserves a truck at a specific location don't have them waste an hour and a half of their time to get it from a location that is further from their place. I was not happy that I had to drive to Jefferson to pick up the truck. It should have been moved to the location near where I needed it. This was a huge waste of time for me.Ryan C.
Customer did not leave a comment.TIM K.
Customer did not leave a comment.Dale E.
Relly was impressed with 24 hr rental & not having to beat the clockjoan H.
Greg was great, friendly and helpful. Van in fabulous condition and smooth/easy to drive. Great experience. Thank you!Kimberly W.
I reserved a 26 ft. Truck They said there would be no problems getting it. When I showed up to get it I got a 20ft and a 5x8 trailer instead. I was told a 26ft trailer couldn't be located and the 5x8 trailer was the only one avail as well. I did not get everything into the uhaul's. I had to leave several items; Freezer, table chairs etc. I have multiple witnesses. Both the truck and trailer were packed tightly and were full. The cubic feet lost was greatly needed. I gave the items away to friends value probably around 1,000 dollars. I'm 900 miles away now so the chances of getting them are slim. Then Uhsul dinged me 90 bucks because the Truck that had less than half a tank when I picked it up didn't have that exact amount of fuel. I will never use Uhaul again and will recommend everyone I know to do the same.Jim R.
Owner was not very knowledgeable about how to best assemble and use certain packing products, such as the flat-panel tv box we requested. He also seemed somewhat unfamiliar with how to make alterations to an order (we were concerned we might have underestimated the size of truck needed, and might need to make two trips, so we asked if we could extend the number of miles allotted - owner could not definitively say whether this was possible.)Claire S.
Customer did not leave a comment.Jeffery B.
Don't change a thing.marsha R.
The trailer had damage to the inside rubber bumpers, exposing nails. The right brake light was pushed in; luckily I was able to pull it out and reconnect the wire and place it back in the hole.Laura J.
I had to travel 15 miles to get the trailer. The reservation was made at a store near me but i had to travel to get the trailer. It was a little inconvenient.Jared M.
Customer did not leave a comment.todd R.
Customer did not leave a comment.JON K.
Customer did not leave a comment.CANDY M.
This was by far the best experience I've ever had! Greg and his daughter Nakisha have the best. Customer service you can ever imagine.ADBULLAH I.
I made reservation ahead of time to pick up in Lebanon. They changed at the last minute, told me to pick up in Albany. Albany called day before and told me to pick up in Jefferson, or no truck. That was at least 40 miles one way and charged for mileage. On top of that the truck I ordered was not available. I would appreciate your crediting my account for the extra miles.Robert G.
Very helpful and a nice person, I would rent here again.KATHI R.
Customer did not leave a comment.harold B.
Customer did not leave a comment.Gina M.
Make sure you are up front with all the cost if more than one thing us being rented. I was quoted one price but once I agreed to the s deal, I ended up paying double the amount.LANNY M.
get employees that know whats going on. Told us the trailer was available in Albany, Or in the morning. It was in Jefferson Oregon for Afternoon. Guy there charged us for Insurance For Trailer of Sod (what are we protecting?) Didnt ask us If We Wanted it---just included charge---bad experience overall.Kathleen H.
I had to drive out town to grab it, they completely took care of that, but not fuel. Plus I return it a day earlier, I was expecting some credit back or compensation for gas.Antonio S.
Customer did not leave a comment.darla W.
Customer did not leave a comment.ANNE G.
Customer did not leave a comment.ANNE G.
Please have a customer service number given to each customer. It was nowhere on the paperwork.BARB Y.
Customer did not leave a comment.eva C.