Customer Reviews for Grime Fighters Car and Truck Wash
(U-Haul Neighborhood Dealer)

123 reviews

2918 15 Ave   Wainwright, AB T9W0A4

(780) 842-5477

Hours

  • Mon–Sun
    8 am–9 pm

Services at this Location:

Contact Us

(780) 842-5477

2918 15 Ave
Wainwright, AB T9W0A4

Services at this Location:

Hours

  • Mon–Sun
    8 am–9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Trevor C. 
Rating:
5.0

Customer did not leave a comment.

Marsha H. 
Rating:
5.0

Customer did not leave a comment.

Hui-Sung K. 
Rating:
2.0

This location was at a car wash. Went into the shop to drop it off, they processed the paperwork and just told me to drop it off, didn't say where they wanted it or offer any assistance. Ended up dropping it in the drive in front of other units as there was no direction where else it should go.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Reimburse the dealer to clean the exterior of the vehicle. A shiny U-haul sign goes a long way in business pride.

Dan E. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

More knowledge to the U-Haul employee

mike G. 
Rating:
5.0

Customer did not leave a comment.

MITCH B. 
Rating:
5.0

Customer did not leave a comment.

Loro K. 
Rating:
4.0

Nothing here all good

Randolph T. 
Rating:
4.0

Lady at Wainwright was excellent

Russ C. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

The staff here are great.

Mike B. 
Rating:
5.0

So glad I got the extra insurance as I lost the key for the unit. Very compassionate and helpful staff at this location as well as Carley from the roadside assistance saved my sanity. The booking people in Edmonton were another story ...not so helpful and ill informed but the people in Wainwright sorted it out.

Corinna S. 
Rating:
5.0

Lady was fast and helpful.

Christine G. 
Rating:
5.0

Staff was great, very helpful!! Overall very pleased with everything.

KENT S. 
Rating:
3.0

See above, the depots were fine. It's the service of the company.

Rachael S. 
Rating:
5.0

Customer did not leave a comment.

Allan G. 
Rating:
3.0

I said I would recommend them but only because it is uhaul. The booking agent said we would be credited the additional mileage since we had to pick up in Leduc when we booked in NW Edmonton but the Wainwright and the Leduc attendant both put it on each other and we ended up dropping of early and paying additional funds. Seems we were not credited.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Allan G. 
Rating:
4.0

Staff was courteous and knowledgeable. The Uhaul interface and computer was glitchy and slow and made the transaction take much longer than expected but this was not the fault of the staff.

Corey M. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

All staff very helpful over the phone and in person

Mendel P. 
Rating:
1.0

Took nearly 2 hours to do paperwork to rent a tiny trailer. People had no idea how to run the system. Had to input all info three times. Having to have three separate contacts and all that paperwork for a $26 rental is crazy. Easier to buy one than rent one

Nathan D. 
Rating:
5.0

N/a

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

mark A. 
Rating:
2.0

Educate staff on use of equipment, I was charged when I was supposed to be refunded, this matter is not resolved

Eric P. 
Rating:
5.0

Friendly staff, was super easy for pick up and return

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Clayton G. 
Rating:
5.0

Equipment worked as expected and was just what we needed

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Bob A. 
Rating:
4.0

I rented a car dolly one of the brackets that hold fender down was corroded and failed. Was a real pain in the butt to temporarily repair on the road to not cause more damage. I also recommend to remove wheels occasionally and match all lug nuts. Otherwise Car dolly worked great and easy to use.

Kendall B. 
Rating:
4.0

I didn't get my deposit back.

Delanie S. 
Rating:
3.0

They told me that they going to be open on lat Sunday but they didn't I bring the trailer on Saturday they shod give me money back for Sunday

Victor L. 
Rating:
5.0

The back was not swept out and had broken glass but I returned cleaner

Courtney Z. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

youngdoe C. 
Rating:
5.0

Customer did not leave a comment.

Todd E. 
Rating:
2.0

No where to drop off keys after hours

jean G. 
Rating:
2.0

No key drop off box

Jean G. 
Rating:
3.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

The staff & service here is awesome…! A great establishment.

Tracey D. 
Rating:
5.0

We made sure to clean out the truck but did not receive the $25 credit for returning it cleaned out.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Ashton S. 
Rating:
4.0

I picked the vehicle up with half a tank and I was told to return it with half a tank. I would rather have a full tank and return it with a full tank.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

owen N. 
Rating:
4.0

Make sure unit is clean and road worthy.

GLEN W. 
Rating:
4.0

Customer did not leave a comment.

Peter D. 
Rating:
3.0

Customer did not leave a comment.

Rebecca T. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Leo G. 
Rating:
5.0

Customer did not leave a comment.

Bobbi V. 
Rating:
5.0

Customer did not leave a comment.

james J. 
Rating:
5.0

Customer did not leave a comment.

Pamala W. 
Rating:
3.0

The tires weren't retorqued after a service.

Rhonda N. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Nothing they were great.

Rick A. 
Rating:
4.0

Signage for where/how to park returns would be helpful.

Jared A. 
Rating:
5.0

Customer did not leave a comment.

Sonia C. 
Rating:
2.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

To have the booked and guaranteed trailer in stock when picking up. Had to downsize to a smaller trailer, the size of trailer costed me an extra $100.00 of fuel because hade to make 2 trips. So the trailer was delivered late by 1:07 hrs and charged for 2 days.

Denis L. 
Rating:
5.0

I would recommend this location except for not following Covid rules, the lady in the front desk wasn't wearing a mask when booking & picking up the unit.

Denis L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

catlin W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
4.0

Customer did not leave a comment.

Ugochukwu O. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
5.0

Staff was excellent.

Laurie B. 
Rating:
4.0

Nil, keep up the good work

Barry G. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
4.0

Customer did not leave a comment.

Denis L. 
Rating:
5.0

Customer did not leave a comment.

Dominic I. 
Rating:
4.0

Customer did not leave a comment.

Simon B. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

When the trailer lights did not work on the auto transport trailer, the employee took the initiative to attach the trailer to another vehicle to find out if the problem was with the trailer or the truck. The next morning, a mechanic was dispatched to look at our truck. He found and fixed the issue with a fuse or relay in the truck. Everyone we dealt with at this location were professional and helpful.

Darren D. 
Rating:
5.0

All was excellent ! Thanks

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

HASAN M. 
Rating:
4.0

Customer did not leave a comment.

Rod H. 
Rating:
5.0

Customer did not leave a comment.

reginald M. 
Rating:
5.0

Awesome service! Thank you 😊

Patsy M. 
Rating:
4.0

Helpful and pleasant, staff knew what to do to handle the situation and not require additional assistance to handle an issue. Very pleased and satisfied with entire rental process.

Gary G. 
Rating:
5.0

two thumbs up for Grime Fighters Wainwright crew.

Benjo R. 
Rating:
5.0

Customer did not leave a comment.

Denis L. 
Rating:
5.0

Customer did not leave a comment.

Rolande S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

The gal in Wainwright Paulette or Pauline was excellent as well. We were so tired when we returned and she was so cheerful!! All around VERY SATISFIED!! Thanks for great customer service!!

Randolph T. 
Rating:
1.0

UHaul associate was unknowledgeable about the process. Wanted to pay for one-way out of town truck with gift card and she said I have to pay for it on drop-off location (untrue) and she cannot find the drop-off location that I wanted on my end destination. I ended up with a useless $500gift card and a full amount charged on my credit card. This location needs more training!

Jainee B. 
Rating:
5.0

I am happy with the overall service. The associate was excellent and customer focused

Mokwadi B. 
Rating:
3.0

Customer did not leave a comment.

Brian C. 
Rating:
3.0

Very accommodating

WENDY B. 
Rating:
5.0

Uhaul itself (Not Grime Fighters) needs to sharpen their website and give call centre agents actual inventory information. Tried to book on website....5x9 trailer...wouldn't work..so I called...they said only 6x12 available...not what I wanted...but accepted it for my task. Next morning get a call from an agent closer in Alberta TRYING TO SEND ME 3 hours away for a 6x12 trailer. I refuse, she then suggests a 5x9 trailer IN THE CLOSEST TOWN TO MY LOCATION which was what i wanted initially. A head shaker for sure! When we got to Grime Fighters we were greeted warmly...treated so well. Everything went smoothly picking up and dropping off...but the initial process was cumbersome...and unnecessary as it could have been avoided had 1. The website worked or 2. The call centre agent know what inventory was in my preferred pick up location. Sooooo Grime Fighters gets FIVE STARS...the website and call centre? Maybe 3 at best and that is ONLY because the call centre agent was very kind and polite.

Danielle L. 
Rating:
4.0

Very friendly staff

Darlene T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top