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MICHELLE R
Customer Reviews for Gulf Breeze Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
James was great Friendly and polite
Jay SThe customer service was so good. They were friendly, explained things and were super helpful. Have used them before and will definitely use them again
BUNNY BEverything was as described we were offered a free upgrade which ended up being a blessing! We were also given a free package of moving blankets which were invaluable to us! The drop off was easy as well! Well worth it! So glad we chose this route!
David BGreat folks - got me all fixed up really smooth & fast , good trailer, hooked it all up & checked everything & got me on my way- (really outa their way, I talk too much lol)
TIMOTHY DGreat service! Excellent ! Use this location only because they are the best
JOHN WThe truck was well maintained, but very old.
THOMAS CThe drop off here was easy, and the gentleman working was very friendly.
PAUL CAlways great service
Demontra JEverything was taken care of in a timely matter. No improvements needed.
GREGORY REverything went smoothly and could not ask for better service. Thank you!
Norris MAt drop off I explained the above to the drop off agent. He seemed to show compassion and sympathy for it and discussed with me a possible cost adjustment. He told me that he was going to speak with his regional manager at U-Haul and get back to me by the end of the day with an answer. He promised me that. This never happened. So again more disappointment.
CHAUNCEY MMindy and James were extremely polite, empathetic and helpful!
CHRISTOPHER NHave staff in office
LEE MJames was outstanding! His assistance and advice was appreciated, having never rented or driven a vehicle as large as the van!
MARILYN BAfter charging me 113 for a short move they charged me an other 50 and this is after the sent a receipt and said it would all come out at once. horrible place do not rent from here. I’m calling in the morning to get this figured out awful
DYLAN CGreat an always!!!
DEMONTRA JOffice manager who helpled book the truck and took my particulars did a GREAT job. She was excellent.
HARRY MTruck was dirty
MARK JI mentioned before that the governor put me in extreme danger. I was traveling on the interstate and was in cruise control and the truck slowed to 50. I had to stop and pull over with large trucks only having inches of clearance. I started the truck and had a difficult time getting up to a safe speed. I was very scared and not sure what the purpose of having an extra level of danger in an already dangerous situation!
Lucas POutstanding service all the way. Thank you.
LAWRENCE BMy experience was great. James could not have been more helpful in assisting us with our move. I will absolutely recommend U Hall and James to anyone who has a rental need. Thanks again James.
KEVIN CMindy was great despite the situation of system being down and very helpful.
KATRINA PI highly recommend
JOHN BThe employees at this U-Haul were exceptionally professional and pleasant. Even with the U-Haul computer program down, they were able to navigate a line of customers with grace and competence. I will continue to use this office for my truck and trailer rental needs.
FRANCIS BEasy, clean, and available.
RODNEY Caqesome
REYDEL HI have rented from this location before. They are always very accommodating and friendly.
ROBERT MJames and Mindy couldn’t have been more helpful in efficiently and easily renting a 26’ U-Haul to move my household goods. They both bent over backwards to make my plan workout and ensure I was informed on the process and comfortable with the costs. James even parked the truck for me when I dropped it off as I wasn’t comfortable backing the large truck into a tight spot. Highly recommend this location to rent and the owner is fortunate to have such great employees working for them. Last statement, they are military friendly as well 🇺🇸!
josh kPersonnel were pleasant and knowledgeable.
WILLIAM VA trailer tongue lock would have made me feel better while traveling cross country. It need a special tongue lock similar to the tow vehicle's hitch insert. Dealer didn't have one. It could be an add-on feature when picking up the rental.
BILLY WThe girl working the desk was excellent!
LAURA DIt was perfect.
Ron RVery friendly
RICKY FVery easy process, great experience!
Christopher HJames was very helpful. And the place to go for storage.
Cecil KGreat service every time!!!
Demontra JThis is a very convenient location. The truck was exceptionally well maintained and clean. It was mechanically sound and one of the best that I have ever rented from U-Haul.. the U-Haul app made pick up and return very easy.
Joan Bwhile it is expensive for me it works well
CHRISTINE DI rented a truck last week and the service that this location provided was top notch. With this next particular rental, I could not return the truck on the designated date due to one of my movers getting into a deadly car accident upon heading home after working all day for me. I was in a really bad head space and upon calling Mindy, she changed my due date to allow me to rent the truck for another day. She was so empathetic and I believe she had the change made in the computer before we ever got off of the phone. Such a simple procedure that helped so much. James is such a great guy also. The system went down when I was trying to rent my truck and he was very patient and was able to get me into my truck in a very short period of time. This location at 3120 Gulfbreeze Parkway, 32563 is the place I will only rent from , from now on. Please give these two employees a raise! (If possible).
ida bI will only rent from this Uhaul location from now on. James and Mindy were great!!
IDA BI dropped the trailer off after hours, using the U-Haul App. I did not have any interaction with staff. The facility was very clean and organized, and was easy access to drop the trailer after hours.
AMMON FThere is not a single thing I can think of to improve. We really appreciate James and his great service.
THOMAS LGreat customer service. Always answered phone. Always answered questions knowledgeably. Super friendly!
SHEILA MThese guys make it easy!
RAYMOND LGreat customer service. The staff at this location are friendly and efficient. Our truck was quite old with over 160,000 miles on it, but it was clean and well-maintained and we had no problems at all.
TERESA PThe location was a bit of a challenge due to Hwy 98 road work - nothing you folks can do about that. The lady that processed us was excellent. Efficient, communicative, courteous, and pleasant. She's a keeper.
SCOTT COutstanding service, will recommend and use again.
LAWRENCE BJames was exceedingly friendly and helpful. Will definitely use this location again.
PETER BEveryone was kind and helpful made you feel good
CAROL DContinue to employ the staff there!
LEDLEY SJames and Mindy are excellent which is why I continue to go back to them.
Larry MKudos to James at rental location. Superior customer service.
JENNIFER HThis location was better than others because of the employees
JOHN FJames was super helpful and went above and beyond to accommodate us even with our last minute changes, would highly recommend.
JERRY HClean and helpful
Richard SNothing,
LINDA ZAwesome off hours convenience
LAWRENCE SEveryone very nice and helpful. The Gulf Nreeze location is terrific.
LARRY Mfriendly fast and professional
JOHN BI recommend Gulf Breeze Storage 100%! Our experience was perfect, and their customer service was extraordinary! I’d rent again without a doubt! Thank you!
PEDRO MNothing. Service and equipment was great.
MICHAEL PNothing,James was awesome!!!
HUNTER Pfast and friendly. excellent team. I highly recommend
JOHN BA thorough inspection of tires would be beneficial. Might have prevented my tire tread from falling off and adding 3 hours to my trip
JONATHAN GMindy provides a higher level of customer service
ROMESH CThis has to be the premier location in U Haul. Couldn’t be better!
JONATHAN GGreat customer service, pleasant and courteous staff!
SIMON MMindy provided excellent customer service at checkout and checkin
Romesh CAlways great custmore service
DEMONTRA JWork on your website return policy.
John SThrough no fault of the specific location, the rented truck had a medium sized (roughy 4inX4in) dent on the top left side of the rear frame and a check engine light. Mindy made light work of the dent by using the standard X stickers, so no issues there. Mindy quickly grabbed a OBD scanner from the office and plugged it in; it was determined to be a bad catalytic converter sensor (P0420). I knew this was safe to drive so I accepted receipt of the vehicle. When a catalytic converter sensor goes bad it often equates to poor fuel mileage, which it did. I spent $100 on fuel going 250ish miles, which I am unsure if reasonable or not to be honest. All in all, Mindy did a great job reassuring the code was safe by reaching out to her regional support team and verified its safety. Great trip with no issues for me! Thanks!
CHRISTOPHER C