Customer Reviews for Gulf Coast Drive Train
(U-Haul Neighborhood Dealer)

1,021 reviews

10200 Hwy 31   Spanish Fort, AL 36527

(251) 625-1107

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 625-1107

10200 Hwy 31
Spanish Fort, AL 36527

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I dropped it off at 2am , didn’t see anyone; it was closed.

Timothy A 
Rating:
5.0

Customer did not leave a comment.

Barbara A 
Rating:
5.0

Customer did not leave a comment.

Joe C 
Rating:
4.0

Customer did not leave a comment.

mary e 
Rating:
5.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

Great service

Roy F 
Rating:
4.0

Customer did not leave a comment.

Jarrod Y 
Rating:
5.0

Customer did not leave a comment.

Randolph W 
Rating:
5.0

Customer did not leave a comment.

Heath C 
Rating:
5.0

It was a perfect professional rental experience.. Jeremy was wonderful.

Sharon R 
Rating:
3.0

Customer did not leave a comment.

Christopher W 
Rating:
5.0

The folks at Gulf Coast Drive Train are a pleasure to do business with.

Derek T 
Rating:
5.0

Friendly and professional

ben s 
Rating:
5.0

Everything went smoothly.

Jacob O 
Rating:
3.0

Customer did not leave a comment.

Marie K 
Rating:
5.0

Customer did not leave a comment.

Dennis F 
Rating:
2.0

Very dirty truck I had to clean it before we could use it. Food crumbs and dirt all over cab. Rope ,nails,broken golf tees and zip ties in the back. Will not rent from this location again.

TIMOTHY B 
Rating:
5.0

Customer did not leave a comment.

Garth B 
Rating:
3.0

Customer did not leave a comment.

Tim S 
Rating:
5.0

Customer did not leave a comment.

Patricia M 
Rating:
5.0

The truck had trash under the seat, I threw it out. It had a STINK that could make you gag. I used some deodorizer and it didn’t touch it. No reason for such a horrible poor. BTW about my 10th time I rented from UHaul in my life and not my last. Please consider taking the time to check the little things.

Martin L 
Rating:
5.0

Nothing. Jeremy was great. Thanks so much!😀

Clint B 
Rating:
3.0

Customer did not leave a comment.

Matt M 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

I have dropped off several rentals over the past year and this location is fast and friendly to work with

Leon W 
Rating:
4.0

Customer did not leave a comment.

Reuben W 
Rating:
5.0

Everyone was helpful and friendly. This made it very easy going through the process of renting the truck I needed.

WILLIAM C 
Rating:
3.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Mike C 
Rating:
5.0

Customer did not leave a comment.

Russell S 
Rating:
4.0

Customer did not leave a comment.

KEITH O 
Rating:
5.0

Easy process

Mark D 
Rating:
5.0

Very polite, professional and informative.

Deborah S 
Rating:
3.0

Customer did not leave a comment.

Don A 
Rating:
5.0

Customer did not leave a comment.

Jerry E 
Rating:
5.0

Customer did not leave a comment.

Lorna B 
Rating:
3.0

Customer did not leave a comment.

Brent P 
Rating:
5.0

Customer did not leave a comment.

KRIS S 
Rating:
5.0

Agent was very friendly and helpful. Process was quick and painless. Absolutely would recommend.

LEESA E 
Rating:
3.0

Pricing too high: $19.95 + mileage for a short rte (less than 20 miles @ $1.07 a mile. What happen to one price weekend rental with no milage?

patricia m 
Rating:
5.0

Lari the U-haul representative was prompt, courteous, and showed me how to hook up the trailer. When I returned the trailer, she promptly checked me out. No improvements justified at this time - AAA service by this U-haul rep.

RICHARD J 
Rating:
5.0

Good

Chris W 
Rating:
4.0

Customer did not leave a comment.

Tony F 
Rating:
2.0

Let the customer pick the equipment up from Where they ordered it. I order from one place and had to pick up and deliver to another. Very inconvenient.

carl b 
Rating:
5.0

Customer did not leave a comment.

Roy F 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Customer did not leave a comment.

Timothy M 
Rating:
4.0

Customer did not leave a comment.

Dantony L 
Rating:
5.0

I was extremely pleased with everything and will never use any other service but this location should I ever need U-Haul equipment again.

Alice J 
Rating:
4.0

Customer did not leave a comment.

Gabby C 
Rating:
3.0

Customer did not leave a comment.

Matthew P 
Rating:
4.0

Customer did not leave a comment.

paul f 
Rating:
5.0

Customer did not leave a comment.

Sheila B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

david g 
Rating:
5.0

Customer did not leave a comment.

Alan M 
Rating:
5.0

Perfect

Shane P 
Rating:
4.0

Customer did not leave a comment.

Howard B 
Rating:
5.0

This location provides excellent customer service. The nice lady who works here always goes above and beyond to be helpful and cheerful.

Timothy A 
Rating:
5.0

Customer did not leave a comment.

Glenn S 
Rating:
5.0

Customer did not leave a comment.

LINDA B 
Rating:
1.0

Customer did not leave a comment.

Cornelius L 
Rating:
5.0

Customer did not leave a comment.

ALFONSO H 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Jerry N 
Rating:
5.0

Customer did not leave a comment.

LINDA B 
Rating:
3.0

Customer did not leave a comment.

camille h 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
4.0

Customer did not leave a comment.

Adam W 
Rating:
5.0

The woman that helped me was outstanding

CHAU T 
Rating:
5.0

Customer did not leave a comment.

Alan M 
Rating:
5.0

Customer did not leave a comment.

Mitchell T 
Rating:
3.0

Customer did not leave a comment.

Kim T 
Rating:
1.0

The merchants are nice people however their lot is so cluttered. It’s actually an unsafe location. There’s too much activity going on in the same facility. They’re working on large trucks, small trucks and then as a sidebar they were renting out a large inventory of U-Haul equipment. I will say they have a great inventory. there’s too much equipment for that size location it’s unsafe. As an example, I unfortunately damage the front end of my truck when I picked up the U-Haul trailer several days ago it was such a tight quarters and the the help that was available on that day was an experienced that spotting a driver and I unfortunately damaged the front end of my truck , so it’s gonna cost me over $1000 for the repair not happy

Arthur L 
Rating:
5.0

Mary was amazing!

Marla R 
Rating:
4.0

Update the website uhaul open location and availability. I made a reservation before this one, at a different location. That was closed but the uhaul website had it listed as an open location.

Eric G 
Rating:
5.0

Customer did not leave a comment.

Halli G 
Rating:
5.0

Friendly professional employees and wonderful experience overall. I have used this location numerous times and will continue to do so.

MICHAEL J 
Rating:
5.0

Customer did not leave a comment.

GARY G 
Rating:
5.0

Really easy to use the truck

Andre B 
Rating:
5.0

Customer did not leave a comment.

Wendy H 
Rating:
5.0

Everything was great

Joe S 
Rating:
5.0

Customer did not leave a comment.

Marvin K 
Rating:
4.0

Customer did not leave a comment.

Frankie B 
Rating:
4.0

Customer did not leave a comment.

Gregory B 
Rating:
5.0

At this location, I see nothing more that you need to do to achieve complete customer satisfaction. The person that assisted me with my rental went out of her way to be helpful and I must say the weather conditions were most difficult at the time but it did not deter her from assisting me in a timely manner. It is employs such as her that will keep customers coming back. Thank you very much and additional comment around the equipment is the trailer tongue weight is too heavy to lift off the hitch without the assistance of a jack making it impossible for a single individual to drop it off at a location at night unassisted, I recommend the company considers, installing it tongue jacks on the equipment.

ED J 
Rating:
4.0

Not human contact

Jeff H 
Rating:
5.0

Very friendly Very knowledgeable on all the equipment and rates

tim q 
Rating:
5.0

Customer did not leave a comment.

Danny Z 
Rating:
4.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
3.0

Customer did not leave a comment.

Jerry S 
Rating:
3.0

Paperwork showed van at pickup was full, which it wasn’t. We only drove 5 miles round trip but it took 7.21 gallons when we filled it. Even at 5 MPG we only used 1/2 to 3/4 of a gallon, not 7. We were charged for 10 miles on paperwork but only drive 5. I would recommend this location with the caution that you check the actual fuel setting Before you drive away.

Steve M 
Rating:
5.0

Nothing everything was great the guy was nice and helped me hook up the dolly and tie the safety chains. He also explained how to use straps. Thanks again for the great customer service!

ARNOLD R 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

Customer did not leave a comment.

David S 
No reviews have been submitted for this location.

Additional Services at this Location

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