Customer Reviews for Gulf Coast Drive Train
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Gulf Coast Drive Train
dan B. on
Its aggravating when the website lists the trailer for 15.00 and it ends up costing you 25.00. This is bad business. Do not advertise what you do not have in my opinion.
Wayland W. on
Everything was great!! Made a new friend who was a hunter. Great experience!!!!
James W. on
The trailer needs some painting around the wheels and rims.
Patrick F. on
Glad I met them.
Robert T. on
Don’t make us fold the blankets for 25.00.
Donald S. on
As usual Ms Lari was great!
Keith B. on
Drop off location was very professional and accommodating rectifying the huge problem created by the pick up location. They really went beyond their call of duty to correct the situation. If I rent from UHaul again I will go out of my way to use them. Thank you Larry for your help resolving everthing.
Jonathan C. on
Let me drop off anywhere.
Joel W. on
Great experience! Loved using my phone to expedite all of the pickup and drop off of the truck
Douglas J. on
Although the place was closed at drop-off, it was very convenient to my needs and the lot was well lit and safe for an after-hours drop.
Cathy J. on
Left the key in the drop off box. Very convenient.
Donald S. on
As usual, Ms Lari was great in every way!
Chiavari Chairs D. on
The best, as usual!
Chiavari Chairs D. on
As always, Ms Lari was most helpful!
DOUGLAS W. on
I had a really great experience the truck was in great condition she off for me adali everything that I needed and then some and even when she didn't have to do it she still made a way for me to use the truck so it will appreciate it
Cody K. on
Be a little speedier. Put cruise control in your trucks
Bret K. on
Dropped off after hours and it’s a tight squeeze, but worked. Employees were helpful and friendly.
Robert C. on
I was assured by the Birmingham agent that I had a 1 hour window to drop off since I explained to him I worked until 2pm and wouldn't be able to drop off until 2:15pm. I was still charged an extra day of rental. Had I known that when I dropped it off, I would have kept it the extra day and made it inconvenient to you if it was already rented. Bad information being passed around or an unhelpful agent at the drop off point. Either way, it doesn't do well for your ability to keep customers.
chris C. on
the process of refilling the gas to the correct level is severely out dated, most modern vehicles(fleet) can tell you how many gallons used within a trip, not relying on a traditional fuel gauge for a tank that is large capacity. u hual should offer a simpler way to estimate fuel consumption. i.e. if your truck gets an average of 10mpg with out any long idle period then if your mileage used divided should be close. i used 17 miles and put 4 gallons of gas back in truck, yet according to receipt i only returned it with what i started with, so did it really take 4 gallons of gas to go 17 miles, only 3miles were partially loaded? 4mpg doesnt sound correct
ALESHIA S. on
Easiest part of the move. Absolutely wonderful experience. Lari was wonderful to work with. We highly recommend this location for U-Haul rental. Just can't say enough good about them. AS
Rance K. on
Will not recommend uhaul to anyone until you get your corporate stuff fixed.
DIANNE H. on
Everything was perfect..No improvements needed..The lady was exceptionally kind and helpful in me knowing exactly what size I needed.. Excellent service...
Brian D. on
this location was very helpful Great Job
John L. on
Best ever. Service was great.
Rodney B. on
Make sure the stickers used to mark scratches and other damage are securely fixed to the truck at the place where the damage appears. Virtually all the stickers (that the uhaul agent placed on the truck I used) blew off between the time I left uhaul and the time I got to my loading site about 4 minutes later
Jaime R. on
excellent customer both service
Robin C. on
A return sign of where to park when returning truck would be helpful.
Jon C. on
The lady who helped us was incredibly friendly and professional. Make sure she's working and make sure you're paying her a livable wage.
shaun W. on
Love theses guys, they are always great.
Richard C. on
Greeted me at the gate and assisted me with the return.
DON S. on
Ms Lari and Ms Lynn are the greatest!
Robert K. on
This location had plenty of equipment on-site. The trailer I was rented was clean and had very good (looked new) tires. All the lights even worked on the first try plugging them in.
Don S. on
Always a good experience at this location, thanks to Ms Lari & Ms Lynn!
JENNI H. on
Everything was great.
douglas H. on
Not a thing. All was excellent. There was an issue with a fuse on my vehicle, and the technician took care of it at no charge.
Chiavari D. on
Ms. Lari is the best!!!
Joe F. on
Great service
Lee G. on
Rear rear taillight failed after trailer was picked up and loaded. The plug connection to the light had come loose. I attempted to fix myself since it was Sunday. Turn signal and brake light functionality returned but the running light did not.
Natalie C. on
One of the emergency breakaway chains was broken from being dragged on the pavement, so instead of fixing the chain or replacing the chain, someone knotted and duct-taped the chain as if that would hold in the event that the trailer broke away from the truck. Second, the right front axle tire was nearly bald. It made the trip, but could have been treacherous had it blown or had it been a single-axle trailer. Otherwise, the clerk was pleasant and the unit was clean and showed no damage or leaks.
Mark L. on
Junky location with distinctly unfriendly staff.
MARCUS E. on
Nothing. It was an awesome experience.
Colleen H. on
The online system is different than working with a live person. It’s a little tedious the first time because you are responsible for documenting all scratches or damage to the vehicle. But over all it was a good experience.
JAMIE W. on
We had boxes on the top area of the uhaul. We had to take a break and close the back bc it began to rain after we had packed it. When the rain had stopped and we moved to new home. When we got to the back of uhaul top part the boxes were soaked down at the bottom the uhaul had leaked and ruined our personal items
DON S. on
Ms. Lari is great!!
Ben S. on
Very friendly and awesome customer service, very willing to help and answer all my questions went above and beyond!!!
Kendrick F. on
The drop off after a long day was terrible. Trying to do the return app after dark was a chore
Steve G. on
Tail light not working
vaughn F. on
Lady's computer skills wasn't to good, the tow dolly was so rusty that it barely worked
PHILLIP N. on
I feel that the individual who rented me the truck was not clear regarding the $30 service fee that was to be tacked on if I returned the truck without replacing the gas ( a meager two gallons as I was doing a local move of 20 miles total). She did state that the gas would be more expensive at $3.50 but did not mention the service fee until I returned the truck. I was strapped for time and there was heavy traffic in the area. I will admit that it was in the contract that I should have read more closely but for a short half day rental I feel this add on fee is excessive.and should have at least been heavily emphasized by the sales rep and underscored on the contract. Even though nothing illegal was committed the experience left a bad taste in my mouth which has gotten worse with time.