The place i was supposed to take it to didn't answer phone It was a Sunday. So I found this location and the lady said yes being it here. When i drove 30 minutes she then said there was no one that could assist me disconnecting it from truck. I am 72 and finally managed it but now my back hurts. The whole situation was very millennial like. Where help is imagined. There is more but it isnt worth my time. Then she added another days rental charge because system did it she said. I was 4 hours late. I am convinced most things are done very cold and business lime. Well, if so tell me before i get there i am totally on my own backing trailer up, disconnecting it, and then she even wanted me to maneuver it some by hand. I told her no, im not gonna so that, i already hurt my back trying to remove it off the ball. Ridiculous. I advise U-Haul to make this right.
RICHARD S
Customer Reviews for Gulf Coast Rental Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The company storefront for the u-haul is in a strip center but had no UHaul identification on it. "they did nothing, I had to go find the trailer, she only took a picture of my car license plate.
ROBERT HFriendly and fast drop off.
John WFriendly Staff
Linwood GYou might consider advising folk that their location needs to be on “always” else there is a service charge if u don’t complete ur drop off instructions (which r not available unless u turn ur location on to “always”).
STEPHEN CRebecca was veey helpful !
LAURA LThe gentle who helped me in Orange beach alabama was very helpful and polite
KENN DThe truck was returned a day early with more fuel than required and we received no refund. It was not even checked as returned. I had to call the location & ask them to check it in. I still have not received a return receipt so have no idea if it's even been noted as returned. Poor customer service. We were told to "park it in back & leave the keys in it."
Allison SHad a little trouble with a reservation that got canceled some kind of way. Took a little bit to get it straightened out, but ultimately it was fixed and we were on our way. Thanks for the help. Still giving them 5 stars as they are new to Uhaul, and did resolve my issue. I'd recommend Gulf Coat Rental.
RICHEY OAlthough the rented truck was clean and operational, it was not well-maintained for function: extremely sluggish engine lagged for speed, exterior mirror holders were rusted, and mirrors shifted and moved during travel. The best part of the overall experience was dealing with the renter, Rebecca, who was wonderful.
PAUL F