Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was not clean and I would consider recommending it to someone
jean l
Rating:
3.0
Customer did not leave a comment.
SHANE P
Rating:
3.0
was okbut no one there when we dropped off. charged us a late fee when dolly was back at 1:30p. never told what time to have back to avoid fee. It was refunded after I sent a email.
Robert B
Rating:
5.0
Customer did not leave a comment.
Juliann H
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
DEBRA G
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
2.0
Customer did not leave a comment.
COLTEN R
Rating:
5.0
The staff at Guttenberg Powersports and Marine was very friendly and helpful. They helped me load my car onto a tow trailer, and was very helpful walking me through the process.
THOMAS W
Rating:
5.0
Customer did not leave a comment.
LARRY S
Rating:
4.0
Very hard to use app at drop off location. Sun was in the way of reading the app, internet was very slow.
Helen B
Rating:
5.0
Nothing. John was Awesome!
PAUL R
Rating:
5.0
People were friendly and very helpful at the Guttenberg location. Trailer worked great and price was excellent.
DANIEL D
Rating:
3.0
Customer did not leave a comment.
kevin l
Rating:
5.0
The man was very friendly and helpful.
Michael G
Rating:
5.0
Wish you offered Avis or enterprise car rentals too
Todd L
Rating:
4.0
More of a friendly atmosphere!
David S
Rating:
5.0
Easy pick up with no major problems
Eric M
Rating:
3.0
Customer did not leave a comment.
Terry B
Rating:
5.0
Customer did not leave a comment.
Gene G
Rating:
5.0
Customer did not leave a comment.
Shian S
Rating:
4.0
Customer did not leave a comment.
Codi B
Rating:
5.0
Customer did not leave a comment.
JoAnn M
Rating:
4.0
Customer did not leave a comment.
Michael M
Rating:
3.0
Customer did not leave a comment.
ZOE M
Rating:
3.0
No one was there, by the time uhaul could find a location that would accept the truck and trailer we had to drive to an unknown town. They were closed by the time we got there.
Ronald A
Rating:
5.0
Customer did not leave a comment.
steven l
Rating:
5.0
Customer did not leave a comment.
Will L
Rating:
4.0
Customer did not leave a comment.
Daniel B
Rating:
5.0
They were very helpful
Maryruth M
Rating:
5.0
Customer did not leave a comment.
Rick K
Rating:
5.0
Customer did not leave a comment.
GORDON M
Rating:
5.0
Customer did not leave a comment.
craig k
Rating:
5.0
Customer did not leave a comment.
Robin A
Rating:
5.0
Customer did not leave a comment.
Grant L
Rating:
3.0
The truck had mud inside the cab. It also smelled bad from cigarette smoke. Otherwise the truck was fine.
Jim O
Rating:
5.0
Dropped here very easy
Brett E
Rating:
4.0
Customer did not leave a comment.
Kevin P
Rating:
4.0
Customer did not leave a comment.
Kirby K
Rating:
5.0
Customer did not leave a comment.
JAMES G
Rating:
5.0
Nothing. It was all great!
clark c
Rating:
5.0
Finding a trailer near the location I needed was nearly impossible. I'm glad I found one.
Steven P
Rating:
5.0
It was definitely quick and easy!
LYNNE C
Rating:
5.0
Customer did not leave a comment.
JON M
Rating:
4.0
We ordered Uhaul a month before we planned to move and the website confirmed the location would be Dubuque. However, the morning before we were informed we had to pick up in Guttenberg. Ok, we understand there are a lot of moving parts but having to drive 60+ MILES out of the way with NO compensation for the extra mileage was startling. We rearranged our schedule and family help to adjust for the change in location but we are still disheartened that uhaul was unable to help financially with the hour drive or the extra gas needed to pick up our trailer.
James P
Rating:
5.0
THE DEALER I/N GUTTENBU.RG WAS VERY HELPFUL AND COULD NOT UNDERSTAND WHY I HAD TO DRIVE ALL THE WAY TO HIS DEARLERSHIP TO PICK UP THE TRAILER..DEALER IN OELWEIN SHOULD BE TALKED TO ABOUT CUSTOMER SATIFACTION..
george w
Rating:
5.0
Customer did not leave a comment.
PAUL F
Rating:
5.0
Customer did not leave a comment.
Stephen A
Rating:
5.0
wonderful people and so helpful A+A+A+A+
matthew j
Rating:
5.0
Customer did not leave a comment.
Codi B
Rating:
5.0
Customer did not leave a comment.
JON M
Rating:
5.0
Customer did not leave a comment.
Kevin S
Rating:
5.0
Customer did not leave a comment.
Scott D
Rating:
3.0
Customer did not leave a comment.
JON M
Rating:
3.0
Customer did not leave a comment.
paul w
Rating:
5.0
Customer did not leave a comment.
Gary E
Rating:
4.0
Customer did not leave a comment.
Steve K
Rating:
5.0
Customer did not leave a comment.
Neil A
Rating:
2.0
Customer did not leave a comment.
Calvin G
Rating:
4.0
Customer did not leave a comment.
James H
Rating:
5.0
Customer did not leave a comment.
Christine B
Rating:
4.0
Customer did not leave a comment.
Lisa H
Rating:
5.0
Everyone was extremely helpful. Great overall experience.
Charlene J
Rating:
5.0
Customer did not leave a comment.
Raymond B
Rating:
4.0
Customer did not leave a comment.
Marc M
Rating:
5.0
Customer did not leave a comment.
Brenda H
Rating:
5.0
Customer did not leave a comment.
Shawn R
Rating:
5.0
He was having trouble with u-haul internet. He could not bring up my reservation and the site would not accept credit cards. I ended up having to pay cash to get what I needed.
Patrick K
Rating:
3.0
Inspect hauling equipment prior to leaving lat- there was a faulty tail light
todd e
Rating:
5.0
First, I originally reserved the trailer for pickup in Dubuque (45 minutes away). A day before I got the call. Granted, I made the reservation a month in advance. In short, the location who helped me was top notch but the uhaul system is terrible and I not likely to rent from uhaul again.
Chris M
Rating:
2.0
Customer did not leave a comment.
Gabrielle L
Rating:
5.0
Customer did not leave a comment.
Ellen P
Rating:
3.0
We ended up taking the truck 5 miles to island and after speaking to several neighbors, did not have to empty house due to flooding. We returned after 2 hours, put gas in and returned unused.
We were disappointed we were charged for the day.
We will rethink using uhaul in the future. In the past, we had a positive result.
The Greenes
