the Guttenberg Powersports and Marine was decent. However, the customer service could be different. The first lady that i dealt with lied about a previous conversation, as I had a witness in vehicle as we spoke. She wanted to have us pick up a truck in another town, an hour away which we could not do, she then stated that we could. Then the day before we got a call from a different person saying the same thing. i told her what had happened and that would not be acceptable. i told her that i needed to know if we couldn't get the truck in Guttenberg cancel our crew. She then did call about 1/2 hour and it was all worked out. The former lady lied and then hung up the phone on me as well.
amy m
Customer Reviews for Guttenberg Powersports and Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were polite and very helpful
Georgette WThe location treated me well. Thanks.
LOUIS KThe trailer was not clean and I would consider recommending it to someone
jean lwas okbut no one there when we dropped off. charged us a late fee when dolly was back at 1:30p. never told what time to have back to avoid fee. It was refunded after I sent a email.
Robert BThe staff at Guttenberg Powersports and Marine was very friendly and helpful. They helped me load my car onto a tow trailer, and was very helpful walking me through the process.
THOMAS WVery hard to use app at drop off location. Sun was in the way of reading the app, internet was very slow.
Helen BNothing. John was Awesome!
PAUL RPeople were friendly and very helpful at the Guttenberg location. Trailer worked great and price was excellent.
DANIEL DThe man was very friendly and helpful.
Michael GWish you offered Avis or enterprise car rentals too
Todd LMore of a friendly atmosphere!
David SEasy pick up with no major problems
Eric MNo one was there, by the time uhaul could find a location that would accept the truck and trailer we had to drive to an unknown town. They were closed by the time we got there.
Ronald AThey were very helpful
Maryruth MThe truck had mud inside the cab. It also smelled bad from cigarette smoke. Otherwise the truck was fine.
Jim ODropped here very easy
Brett ENothing. It was all great!
clark cFinding a trailer near the location I needed was nearly impossible. I'm glad I found one.
Steven PIt was definitely quick and easy!
LYNNE CWe ordered Uhaul a month before we planned to move and the website confirmed the location would be Dubuque. However, the morning before we were informed we had to pick up in Guttenberg. Ok, we understand there are a lot of moving parts but having to drive 60+ MILES out of the way with NO compensation for the extra mileage was startling. We rearranged our schedule and family help to adjust for the change in location but we are still disheartened that uhaul was unable to help financially with the hour drive or the extra gas needed to pick up our trailer.
James PTHE DEALER I/N GUTTENBU.RG WAS VERY HELPFUL AND COULD NOT UNDERSTAND WHY I HAD TO DRIVE ALL THE WAY TO HIS DEARLERSHIP TO PICK UP THE TRAILER..DEALER IN OELWEIN SHOULD BE TALKED TO ABOUT CUSTOMER SATIFACTION..
george wwonderful people and so helpful A+A+A+A+
matthew jEveryone was extremely helpful. Great overall experience.
Charlene JHe was having trouble with u-haul internet. He could not bring up my reservation and the site would not accept credit cards. I ended up having to pay cash to get what I needed.
Patrick KInspect hauling equipment prior to leaving lat- there was a faulty tail light
todd eFirst, I originally reserved the trailer for pickup in Dubuque (45 minutes away). A day before I got the call. Granted, I made the reservation a month in advance. In short, the location who helped me was top notch but the uhaul system is terrible and I not likely to rent from uhaul again.
Chris MWe ended up taking the truck 5 miles to island and after speaking to several neighbors, did not have to empty house due to flooding. We returned after 2 hours, put gas in and returned unused. We were disappointed we were charged for the day. We will rethink using uhaul in the future. In the past, we had a positive result. The Greenes
farl gIt was ok
Clayton Wnothing , what great service !
GARY E