Customer did not leave a comment.david G.
Gypsy Sisters LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Eugene W.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Jody T.
Our experience with Uhaul from beginning to end, was not a good one at all! I sure hope this gets in the right hands of a business that cares. Started with our pick up location changing to a run down sketchy non existing business location without a Uhaul in sight, not even a single car. Thinking we may have been given the wrong address we went down the road where we saw a Uhaul truck. We proceeded to follow directions via phone and was denied access over and over again. The people at the gas service station were not helpful at all and acted as if we were bothering them so we went to the biggest Uhaul place to get things straightened out in person. All information, reservations were confirmed & correct on his computer but I was still unable to login. He proceeded to talk to someone on the phone where she sent another link. We drive back to the place, and sure enough, it still doesn't work. The next hour and a half we spent on the phone with U-Haul trying numerous loginsÂ of which non worked - access denied. At this point, we are running extremely behind holding up our entire planning of driveingÂ 250 miles, not to mention our paid movers. We then were asked to go pick up at a completely different new location where we were able to take one of their trucks and deal with someone behind the desk. Ya! We are on the road now!Â BUT! That is not the end of it. On our way to return the truck a day earlier due to an upcoming ice storm, we were told that we had to return at a completely different location an hour away! I begged to let us drop it somewhere closer and even went to the original location to see if they could make it possible. Not the case. In order for us to make this happen, we had to have Roberta (client of why I rented the Uhaul to begin with) drive us to Eagle River, she is 87! This travel took double the time due to the road conditions, but we made it there. I can't tell you how disappointed i was in this entire process.Â There was roughly 4 hours of my time wasted, 4 hours of moving wages waisted, along with a lot of frustration & stress, and even unsafe situations.I don'tÂ know what I expectÂ to gain by this letter but I would certainly hope I could receive some compensation or refund because you are a reputable business.Please make sure this gets in the right hands, I am hoping for a follow up. Respectfully, Mardi Callahan--Thomas C.
The attending UHaul worker was excellent on all levels. Engaging, helpful, courteous, and serviced above expectations. Excellent rep of UHaul . 'Poster child' employee. I would hire her!Philip E.
Everyone at the location was kind very and helpful. Definitely would recommend UHAUL at this location.Timothy F.
wear a mask indoors to protect customers during a pandemicELIZABETH K.
Phenomenal people. Very knowledgeable staff, dealt with them a couple times and every time is excellentCaleb H.
Customer did not leave a comment.Mark T.
Very friendly and knowledgeable staffKimberlie E.
ty you michelle for all of your helpSteve A.
Clean the windshield. Give customer a quick tour of the vehicle to familiarize.JOSEPH B.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.DENNIS C.
I was told to drop the truck in Eagle River, which was evidently the wrong place to go. But, it was handled very quickly and she did a great job. Thanks.LARRY P.
GREAT people to deal with!!!Leif G.
The customer service and professionalism of the owners and staff here is second to none. I couldn't have had a better experience.Cyrene L.
The women working at Gypsy Sisters were extremely helpful, kind, personable, and professional. I will definitely be using their U-Haul service whenever I need a truck from now on.Cyrene L.
The â€˜sisters' were very friendly and helpful. I picked up the trailer on Friday, returned home on Sunday and called their office for help about the drop-off point. Very helpful, she said her phone is on all the time!Scott B.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.PATRICK W.
Great service. Trailer great condition. Thanks.LINDA I.
Customer did not leave a comment.Alicea T.
Customer did not leave a comment.Carmen C.
The Gypsy Sisters were awesome to work with and helped us start our journey out on the right foot. Thank you for making it so easy.CHRISTOPHER M.
Internet in this area isn't good at all. Please allow locations to use any other options for returning equipment. The phone application didn't work when I brought it back. Very friendly and nice at both locations. Thanks BryanBryan S.
They did a great job! Very helpful, explained everything and were efficient. They made the process easy! I look forward to renting with them in the future.Julie D.
Customer did not leave a comment.Peggy B.
very professional and helpfulMicheal B.
Very friendly and helpful. I would rent again from them anytime!Thomas B.
Google maps sends you to a different location.Melissa L.
Customer did not leave a comment.MELISSA Z.
Customer did not leave a comment.Paul C.
Nothing, everything went so extremely well that nothing needs to be improved.Margaret S.
Customer did not leave a comment.Elizabeth H.
Customer did not leave a comment.steven S.
Great customer service!!Heather R.
Barb and Jackie were very helpful in renting a motorcycle trailer. They were very professional and made renting a trailer fast and easy.EDWARD J.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.KIMBERLY Z.
It was perfectWilliam S.
Notify drop off location, that we are coming. The original drop off was closed. But the pick up location found another drop off location for us immediately. Very pleasant to work with.Larry W.
Excellent service will be doing business here again.Larry J.
The truck must not have been looked at carefully before giving to us to take all the way from Eagle River Wi to Madison Wi. The back tire had a bulge in it, and we cautiously drove the entire trip hoping that the tire wouldn't blow. Luckily it did not, but when we returned it, we brought that to the attention of U-Haul and they clearly saw the tire. Not a great experience!Gary F.
Customer did not leave a comment.Paul V.
Customer did not leave a comment.debora B.
They REALLY care about their customers. Exceeded expectations.David B.
Customer did not leave a comment.Debra B.
Customer did not leave a comment.Tom Z.
I wouldn't change a thing!!! Thank You ðŸ˜ŠCarol K.
Dealing with a true U-haul location the only way to go.david G.
The service provided was excellent and the agent was friendly and professional. You could not find a better representative for Uhaul than her!John M S.
Barb at Gypsy Sisters is fantastic. She was helpful, competent and fun, making a "usual" transaction pleasant and personal. We were SO pleased with the service throughout and we thoroughly recommend this location. As I told Barb when dropping off the trailer, "You are definitely my go-to trailer rental from now on!" Give Gypsy Sisters a call.PATRICIA T.
Very accommodating! Very Professional!JONATHAN K.
Customer did not leave a comment.Karlajean M.
Everything was greatJEFFERY H.
Great service from the SistersDOUGLAS P.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.COLIN E.
Customer did not leave a comment.Christine M.
Customer did not leave a comment.DUKE R.
Both Barb and Jackie of the Gypsy Sisters U-Haul were exceptionally helpful and bent over backwards in my rental. They followed up and addressed all my questions. I would highly recommend their location to anyone needing a rental in their area.David B.
Customer did not leave a comment.Thomas T. F.
Customer did not leave a comment.mark M.
Customer did not leave a comment.Jennifer H.
Very nice and friendly!Todd B.
Customer oriented. Great serviceMARCUS S.
Customer did not leave a comment.MATHEW H.
Gypsy Sisters are an amazing service provider. I highly recommend them!BRUCE S.
Everything went very smooth with our rental. Owner was great to work with. Truck was immaculate inside (both cab & box). They even have an adorable dog Zeus who handed us the keys (so darn cute)! Would highly recommend renting from Gypsy Sisters UHaul!Lynda A.
Very helpful and efficient. Will only use gypsy sisters for our uhaul rentals.BARBARA K.
Customer did not leave a comment.STEVEN W.
Was absolutely perfect. Quick, easy, painless. The ladies here are a complete joy. Thank you.Jody J.
Very professional location helped me outJOHN D.
Customer did not leave a comment.STEPHEN B.
Lady was very helpful and knowledgeable!MAUREEN B.
Cordial & friendly. Excellent service.WILLIAM S.
Customer did not leave a comment.DEANNA F.
Customer did not leave a comment.GARREN K.
Customer did not leave a comment.Margaret L.
Customer did not leave a comment.STEVEN W.
Awesome people running the business. Great service and very friendly.albert M.
Excellent location and personnel to work with! Highly recommend the business owners to others.MICHAEL P.
Customer did not leave a comment.Phillip L.
Barb and a Jackie were great to work with. Would rent from them again even if was through another company. Rates could always be better- but very satisfied overall.Joe T.
The staff was top shelf.RICHARD H.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.John L.
Have rental ready at proper time of pickupJEFFREY B.
Customer did not leave a comment.GEORGE C.
Always a pleasure to rent Uhaul products from the gypsy sistersMARK Z.
Customer did not leave a comment.GARY S.
Very friendly and helpful!Ryan S.
Great customer service! Quick, accurate and courteous. We would recommend this location to anyone looking to rent from UHaul.craig W.
Barb & Jackie went out of their way to be sure our experience was a good one. They even did a follow-up call to us. They are so good at their jobs. Thank you.Elaine B.
Really nice people and friendly service. Will definitely rent from this location again.John L.