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BRENDA S
Customer Reviews for Gypsy Sisters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was hard to find. U-Haul needs to work with the drop off spots. Google gave wrong directions. The person that checked it back in was very helpful.
Mike Pnothing, everything was 100%
Brian WLooks like the people running the office live in it. They were very nice, but the office is filled with clutter, dark and not welcoming or professional.
JEFFREY AThey are great!!
STEPHEN SI arrived 15 minutes past closing time but they answered the phone and allowed me to drop the trailer and checked it in the next day that was a life saver.
CHRIS DNo need to improve!
GERALD APrompt and helpful service.
CHARLES GThe girls are ALWAYS helpful and friendly and accommodating to work with. If you have special requests, just ask them. I have used their services multiple times and gotten A +++++ service every time.
JAMES OLadies inside were both funny and very easy to talk to. I almost wish I would have a reason to rent another one! Truck ran very well and was very clean.
WAYNE LThe Gypsy Sisters in Eagle River were helpful, responsive and overall FANTASTIC in every aspect.
TIMOTHY CWe walked in to pick up our trailer and one lady was on the phone the entire time we were there and the other one that was doing the computer was horrible. She was extremely rude and short, her reasoning was "it's been a long day." (This was at 9:00 am) If we weren't in a pinch and could have gotten one that size elsewhere we definitely would have.
HAILEY POutstanding experience in all areas.
THOMAS RGreat location for your moving needs. Very friendly staff... Thank you!
JEFFERY BNothing, it was a great experience!
JAMES MVery helpful staff at this location.
ROBERT HNothing, the Gypsy Sisters are great people!
TRAVIS FShe was awesome!
AIMAN ABest experience ever! Our girl who took care of us was so caring and had excellent customer service!! Thank you for everything!!
ERNEST GOur pickup experience was great - in addition to having everything explained well, we heard some great stories and are looking forward to our next visit up north!
ALAINA SVery friendly, courteous and professional.
DREW ZThe gals there did everthingin a professional manner. Explained everything very well from start to finish. They did a great job for me.
PETER WGypsy Sisters always has prompt, efficient service.
CHRISTINE FThe ladies were great to work with. Very accommodating, and flexible for my needs.
JEFFERY MGypsy Sister location did an excellent job! Highly recommend that location. Very disappointing that I tried 3 closer location, however, they are closed on Saturday and Sunday. That is pathetic for that kind of rental units. My recommendation is to franchise your U-haul line to businesses that are open 6 or 7 days a week, not Monday to Friday 9 to 5 places.
KAREN WGypsy Sisters were kind, courteous, helpful and made this an excellent experience.
MARK ZGreat people to deal with
PATRICK SExcellent source for truck rental. Gypsy Sisters completely resolved my need with a truck rental having to move furniture on a Sunday morning without a prior reservation. They provided a brand new truck that was clean and the correct size for my need.
RANDALL MEverything was great
James GHave used before, excellent service
JULIE DKeep up the good work! A+
KENNETH FEverything was perfect and reasonably priced as well.
ALEXIS FGreat staff. Handled well,
GREGORY HVery easy to work with. Friendly team
MICHAEL EN/A. Great experience. Nothing needs to be changed. Wonderful people and service. Thank you for making this an easy and enjoyable experience.
TRVIS FThe folks at this location may not have even known of the issue if it wasn't reported by the previous renter, so no fault to them. The hitch coupler called for a 2 inch ball, which I had, but the coupler on this trailer was so worn and loose on the ball that it constantly banged around for 6 hours on the road. This was extremely annoying, not to mention the wear and tear on the hitch equipment. There was no adjustment on the coupler to take up the slack as there is on most trailers that I've used. I have been pulling trailers of all sizes for 50 years. It was loaded correctly with the weight to front. Terrible
MICHAEL TWhen you quote a price it should include all fees after all that is part of the price. Quoted $19 total was $28 taxes is $1.10 so fees were about 40% of the rental cost which was not in the quote. To me that is dishonest.
CLIFTON GGreat service
JON KThe Gypsy Sisters are the best!!! They are very friendly, knowledgeable, and helpful. If you want the best service in the Northwoods area!!!
michael kThis is the 3rd or 4th time I have used them. Always satisfied
John MThe service here is top notch.
Patrick KPickup was fine, a little confusing, but when we were all loaded and ready to leave, the ramp would not go back in and had to contact roadside assistance and finally got to leave an hour later.
Debra Pexcellent experience. highly recommended.
Robert VExcellent service, very helpful with the return.
John PNothing! JACKIE ROCKS!
Barb IIf you need to send employees to improve their customer service skills, send them to this location both sisters are excellent at CS
George TGreat, fast, friendly service. Even though they are not the closest location, I use them exclusively because they are wonderful people and are always organized and ready to go!
Christopher WAwesome people at this location, will definitely go back there for rentals. Return was quick and efficient.
RICKY SGypsy sisters were extremely helpful
Tony LThe person at the drop off said it would be fine to drop off the rental, yet I am being charged for an incorrect drop off!!! Worst Service Ever!!!
Jose HReally great customer service!
Steve EEasy fast drop off.
Mark SJust keep doing the awesome, friendly job you have been doing. I am a very satisfied, repeat customer.
James MIf every custumer is treated the way I was then nothing has to change or be improved.
Chuck SExceeded expectations. The Eagle River team was prepared, dedicated, friendly and realistic. Strongly recommend.
David Bevery thing went smooth, easy to work with.
Joe VNice women at the counter. Didn’t have me sign anything saying I had actually dropped off truck, but I took pics of truck at location, fuel gauge, mileage, front entrance to protect myself.
Craig DVery friendly staff made my experience great.
Dennis CBarb was the best. She helped me with my rental and was very kind to deal with. I would use her again for sure
mike SReserving ahead the truck was valuable.
Frank F