Customer Reviews for Hi View Mini Mart
(U-Haul Neighborhood Dealer)

981 reviews

14516 E 96th St N   Owasso, OK 74055

(918) 272-8835

Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(918) 272-8835

14516 E 96th St N
Owasso, OK 74055

Services at this Location:

Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

They sucked their building was clean and I loved their dog but they wouldnt help me find a new Uhaul after theirs returned broken they couldn't find took in their lot for me to return until after I yelled and had to he the most unhelpful place they have great attitudes they're just not helpful

Reagan S. 
Rating:
1.0

He's rude and hard to understand cause of a heavy accent and he doesn't slow down his speech.

PAUL A. 
Rating:
5.0

It was perfect. Person that helped us very friendly and helpful.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

The Appliance dollys they had when I came in were each in a state of disrepair, one with a heavily frayed strap, and two with broken tightening mechanisms. The latch on the Uhaul loading door was messed up, and would not latch correctly. The location itself was convenient, and pick-up/drop-off was relatively easy. The man at the counter when I was picking up the unit was a bit confusing, but tried to make sure I was good to go.

Nina F. 
Rating:
5.0

Quick, easy, economical.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Great experience! Thank you!!

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

Jamahco H. 
Rating:
4.0

Customer did not leave a comment.

ADEBAYO A. 
Rating:
5.0

Shamin (sp?) and Rebbeca (sp?) were nothing short of amazing. They are both extremely friendly and professional, and I will not hesitate to rent from them again and recommend this location to my friends and family. Kudos!

DENNIS R. 
Rating:
3.0

The u-haul truck showed a lot of wear from being used.

Kevin C. 
Rating:
5.0

Easy as could be. Truth was ready when in picked it up, Andy returning it was super easy And smooth.

Justin D. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

I rented online and picked up the truck at the Hi View Mini Mart. The process was very fast and easy. Drop-off after-hours was easy as well; they had me snap pics of the cabin, mileage and gas, the back of the truck and where it was parked, and then left the key in the drop box. Very good experience. L

Tiffany R. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The attendant was very friendly and helpful. The entire process went without a hitch.

lisa Z. 
Rating:
4.0

A cleaner driver area, wash windows on the inside and vacuum the floors. the seat was broken down, I wouldnt want to go any distance in that seat, luckily I was all local. oh seemed like the fan switch only had one speed "On" the dial didn't do anything...

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

Tanya O. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Fast friendly great place to rent

George G. 
Rating:
1.0

this is actually in dispute right now as the field manager had to be called on site by a customer service rep that I had made contact with. I have record of all of my mileage and I went 36 miles and the man was trying to tell me that I went 80 miles he also was refusing to give me my cash back and let me use a card the reason why I wanted to use a card instead of cash is because the cases in dispute so I wanted to have it electronically made so that if there was a refund which hopefully there will be that it would happen electronically instead of via check like what would've happened if I paid cash. this man was screaming at me, telling me that he wasn't a fucking liar and he wasn't fucking cheap cursing with almost every other word although with the language barrier it was hard to understand him and he came out from behind the counter and somewhat had me backed into the corner as I was trying to stand away from him behind the front door. I was absolutely a palled by my experience at this location and with the amount of times that I have rented a U-Haul have never experienced anything even remotely close to this. I have already emailed pictures of the dirty vehicle before hand and all of the evidence of my mileage as well.

Lindsay C. 
Rating:
5.0

customer service was fantastic!

Samantha T. 
Rating:
5.0

Customer did not leave a comment.

Denise A. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Great small location. Personal service. Easy in and out.

Gerald L. 
Rating:
5.0

The mobile check-in app needs some updates. I had issues of app timing out while clicking next/continue several times. Check-in took me nearly 30 minutes. The staff inside HI View would have had this done inside of 8 minutes, based on past experiences. Further, I was supposed to take pictures of certain elements such as starting mileage and gas and upload, but system bypassed that (during on of many time out events). This could be a problem for U-Haul in the event of a dispute. The process should NOT let a continuation occur without the uploads.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

The rental van had not been washed on the outside and not vacuumed inside. Other than that service and rental quality was good.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

art S. 
Rating:
3.0

After 20 minutes of use, we turned off the truck to load it and it wouldn't start again. We ended up calling the location we rented from.... no one answered. We called U-Haul customer service multiple times... no answer. When someone did answer after being on hold for 30 minutes, they transferred me for another lengthy hold and then I got disconnected. After 3 and a half hours of waiting in the freezing cold, roadside assistance finally showed up and!!!!!!!!!!! They didn't have the right part. So more waiting in the freezing cold. I know these reviews don't make any difference, but today was absolutely infuriating. We were not offered any sort of compensation, no apology, absolutely nothing. I was actually charged $2 more dollars for going over my estimated mileage. Just the cherry on top of a really shitty day.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

Mohammed M. 
Rating:
5.0

The staff was friendly and equipment was clean! We love U-haul!

Matthew C. 
Rating:
4.0

I have no complaints with the location or van. Very satisfied customer.

GINGER D. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

I have rented here several times. They are always friendly and efficient.

Scott Z. 
Rating:
5.0

I rented to bags of blankets 12 total. None left the inside of the truck. I was one short when returning and was charge for the blanket. I will be moving from this rent house to our house being built. I will bust open the bags of blankets and count to be sure I have 12 to start.

William R. 
Rating:
5.0

The people who work this location are very professional and friendly. We will be returning customers for you haul equipment here in Owasso Oklahoma.

MATTHEW C. 
Rating:
2.0

The cabin of the truck had Bottle water and a used cup full of coffee. There was also a cigarette lighter in the center dash and the seats smelled like cigarettes. I worried the truck wasn't cleaned and had to re disinfect and clean it out myself. Really poor experience, especially for those of us who actually take care and clean the equipment we use.

James H. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN G. 
Rating:
5.0

Nothing. It was a great experience. They even helped me get the trailer back in place

STEVE P. 
Rating:
5.0

Good job

DONALD C. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
2.0

Customer did not leave a comment.

Norman O. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN S. 
Rating:
4.0

Customer did not leave a comment.

JERRY D. 
Rating:
4.0

Customer did not leave a comment.

JERRY D. 
Rating:
5.0

Explain the 26' truck a is rough rider - especially when empty

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Dan E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Z. 
Rating:
3.0

the place is a little run down needs some serious updating

John K. 
Rating:
5.0

Quick and easy, guys did a great job!

Doug T. 
Rating:
5.0

I always this location. They are all very helpful and friendly.

James C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Very helpful employees.

michael L. 
Rating:
5.0

Process was pretty easy and the moving blankets were definitely worth the extra money!!!

Jo G. 
Rating:
5.0

The attendant was very helpful.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

I hadn't rented from Uhaul for over 20 years because of a previous experience. However, everyone in this location was extremely friendly. The truck was clean and mechanically sound. From what I experienced I wouldn't change anything.

cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Very helpful and friendly

Carolyn M. 
Rating:
4.0

Customer did not leave a comment.

SUSAN E. 
Rating:
5.0

Friendly and very efficient service. I don't remember the gentleman's name but he was awesome!

Dayton B. 
Rating:
5.0

Customer did not leave a comment.

ROSE M. 
Rating:
5.0

Nothing. Quick & easy. Return was same

JOHNNY W. 
Rating:
5.0

Customer did not leave a comment.

Shelly K. 
Rating:
5.0

Customer did not leave a comment.

LEE X. 
Rating:
5.0

Customer did not leave a comment.

Cherokee D. 
Rating:
1.0

The owner of the store pretended not to have the keys when they were sitting in front of him. I'm not sure why. Very strange and I won't be using that location again.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

steve G. 
Rating:
5.0

Amazing customer service, answered any/all questions.

AUDREY L. 
Rating:
5.0

Nothing. From start to finish the service and equipment were excellent.

QUEZADA E. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Jamie L M. 
Rating:
3.0

This comment goes to most UHAUL's i've ever been to. Usually ran by one or two older gents and are very very slow. I would think it'd be a hassle free 5 minute rental and out the door I go but I find myself spending up to 20-30 minutes for whatever reason.

Vandee X. 
Rating:
5.0

KEEP THE VEHICLES MAINTAINED AND TUNED UP

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Philip J. 
Rating:
5.0

Outstanding personnel and equipment!

LYNDOL B. 
Rating:
5.0

Customer did not leave a comment.

BILL R. 
Rating:
5.0

Nothing

ALDRIC M. 
Rating:
2.0

The truck cab had not been cleaned at all. We found clothing and trash from the previous renter. Something had been spilled int the cup holders and on the floor. We had to spend twenty minutes cleaning. With the risk of Covid right now, the trucks should be cleaned between each rental. We were disappointed that ours was not.

Neal H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
4.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

KRISTI R. 
Rating:
5.0

Customer did not leave a comment.

Walter K. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Keisha W. 
Rating:
5.0

Customer did not leave a comment.

Yves M. 
Rating:
5.0

Customer did not leave a comment.

Eric I. 
Rating:
5.0

Great customer service.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

VERNON S. 
Rating:
4.0

Get rid of covid19

arthur J. 
Rating:
5.0

Used before, I'll use again.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

shamim M. 
Rating:
4.0

Customer did not leave a comment.

Kimberly O. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
No reviews have been submitted for this location.

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