Customer Reviews for Hi Way Self Storage
(U-Haul Neighborhood Dealer)

260 reviews

55 Atlas Rd   Uniontown, PA 15401

(724) 425-2519

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/21/2021: Closed

Services at this Location:

Contact Us

(724) 425-2519

55 Atlas Rd
Uniontown, PA 15401

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/21/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I've rented uHaul at least half a dozen times and continue to do so, but I was still impressed by the level of customer service at this location. The woman running the show was empathetic when I needed a smaller truck and gave me a discount. Very easy to work with, and I even got a modest refund at the end of it all for extra mileage/extra gas in the tank. If only I could now find a way to get my money back from the Super 8 uHaul rental on rt. 40 in Uniontown, who managed to find every way possible to cheat me out of my money and for a significantly shorter mileage trip... Uhaul should realize that there are excellent folks like this Uhaul, and then there are people who use Uhaul just to make a buck off unsuspecting customers ( never heard back from the uHaul regional supervisor after filing 3... THREE complaints about the Super 8 rental, and am still disputing charges with my bank after getting the police involved (who agreed with me wholeheartedly!)). Thankfully there are great alternatives around Uniontown, and I highly recommend the Hi Way Self Storage uHaul rental up on Atlas rd. near Hopwood. Really genuinely nice folks! You guys are my go to from now on. Paul D. Stratemeier apolloizlove@gmail.com 724-562-7047

PAUL S. 
Rating:
5.0

Easy to rent, staff was very nice, and great price.

JAMIE R. 
Rating:
5.0

Thanks Hi Way Self Storage for another easy rental. 5 Star Service!!!

Scott J. 
Rating:
5.0

Thanks Hi Way Self Storage for another easy rental. 5 Star Service!!!

Scott J. 
Rating:
5.0

Thanks Hi Way Self Storage for another easy rental. 5 Star Service!!!

Scott J. 
Rating:
5.0

This location is easy in and easy out. Rentals go smoothly and there is never an issue. Thanks Hi Way Self Storage

Scott J. 
Rating:
4.0

Do periodic checks on the back inside trailer for leaks other then that don't change a thing!

JOHNNY W. 
Rating:
3.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

aaron P. 
Rating:
5.0

Nothing I can say to improve the service. Because the lady that took care of me was very nice and very helpful knowledgeable. Excellent service and very friendly.

Keith H. 
Rating:
5.0

Everything was perfect..

David O. 
Rating:
5.0

Excellent service!

Mariah H. 
Rating:
5.0

Amazing service

Janet D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C. 
Rating:
4.0

Truck was clean, but very beat up

David F. 
Rating:
5.0

Customer did not leave a comment.

Kaylie F. 
Rating:
5.0

Sandy in the office was wonderful. I needed help to register my rental because the app registration is HORRIBLE!!! Change the app

Richard F. 
Rating:
2.0

The receptionist was very rude and had a problem when I ask her a question she had very bad customer seves

Mariah W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

I received very helpful and friendly customer service from the location on Atlas road in Uniontown Pa.

Gary W. 
Rating:
5.0

The Location and truck were fine.....what is absolutely screwed up is U-haul's 24/7 share process in it's own! I arrived at 7 am to pickup my truck, I didn't leave the lot until 7:41 because of the process. It was so slow and tedious. Then when I returned it my wife and I sat in a dark parking lot for almost a half hour because of the tedious process of taking all the pictures. Come up with something better! I will NEVER use this process again...it is horrendous! Small bit of advice....remove the decimal point in the odometer reading when you try to enter your return milage...where in the Hell have you ever see a decimal point in milage????? TERRIBLE!!!!

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
4.0

Customer did not leave a comment.

Zack W. 
Rating:
4.0

Customer did not leave a comment.

debra C. 
Rating:
5.0

Excellent service

Delbert B. 
Rating:
5.0

Customer did not leave a comment.

LaVarr M. 
Rating:
4.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

I thought that uploading my license and such online would reduce the efforts at pick up but all items were still required to be provided.

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

DEAN G. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Stacey W. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH K. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

They were great to work with.

Brenda B. 
Rating:
1.0

None of the equipment I rented was in the uhaul and I didn't realize until I was already home and getting ready to load the woman I talked to was not pleasant

Robbie S. 
Rating:
5.0

The owner had such great hospitality and I felt welcomed

Shenequal M. 
Rating:
5.0

Everything went very well. Will continue to rent from this location in the future.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Customer did not leave a comment.

Allisyn P. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

No problems, everything was great

Stephen P. 
Rating:
5.0

Great service

Bernard M. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

tom D. 
Rating:
5.0

Customer did not leave a comment.

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

Daniel Wayne S. 
Rating:
4.0

The truck seemed like it had seen better days and might be due for some maintenance, but otherwise was fine! Fairly easy process and made my move much easier!

Chasidy P. 
Rating:
5.0

Mobile pick up would not work at all. Back up and side viewcamera would be amazing can get one that goes where rear view mirror would normally be. Other than that the only thing I would say is that the truck shifted really hard and would also downshift when coasting way to soon witch would make the truck jerk forward and rev very high

Tyler J. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

Customer did not leave a comment.

Homer M. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Very friendly, organized, great hours.

jon M. 
Rating:
2.0

It was U-Haul I had an issue with. I rented a truck online on 3/9/20 for 3/14/20 from 8 am to 10 pm. Then on Friday morning 3/13/20 I realized I needed to pick it up a day early so I called to see if I could add on a day and pick it up 3/13/14 at 6 pm. Talked to Bobby at uhaul 800 number who set it up and then she had me call a another number for a scheduler to verify. Well when we picked it up it was saying online on the mobile truck share that it had to be back by 8 am on 3/14. Had to call and fix all that. I had also rented this for a pick up location of new Salem pa and they didn't have the equipment so I have a voice mail from Uhaul stating I will get charged only .79 cents a mile and I'm being charged .99 cents. Since the location was way outta my way. I Also have a charge on my card for gas and a $20 fee and I put gas in it like I was Suppose to. This was not a good experience and I want reimbursement.

Kyler C. 
Rating:
4.0

Very nice to deal with

Gary T. 
Rating:
4.0

There was no windshield washer fluid in truck the doors were hard to get yo close and the big door was hard to get up and down

lori H. 
Rating:
4.0

Customer did not leave a comment.

Roxanne J. 
Rating:
5.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Thanks for all your help

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Tremain J. 
Rating:
5.0

Customer did not leave a comment.

Kerri C. 
Rating:
5.0

Customer did not leave a comment.

Duane P. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Great service

Melvin L. 
Rating:
5.0

Customer did not leave a comment.

Crystal T. 
Rating:
5.0

When they use their credit card let them know that it's bbeing charged more than it cost

Gladys L. 
Rating:
4.0

Customer did not leave a comment.

Rochelle G. 
Rating:
5.0

Customer did not leave a comment.

Inoke D. 
Rating:
5.0

Customer did not leave a comment.

Darrell D. 
Rating:
5.0

Hire more people like the ladt that works at this location. Shes a great help every time Thank you

BRANDON S. 
Rating:
5.0

Rental went smooth. Nothing to change. All rentals should be just like this one. Thanks!

Scott J. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

The location and staff was excellent. However the trailer was dirty.

Charles B. 
Rating:
3.0

Given an old truck with a broken headlight and bad engine.

Redman J. 
Rating:
5.0

Customer did not leave a comment.

CHEYENNE S. 
Rating:
4.0

The office staff was very nice and helpful, however the equipment stopped working a few hours after we received it. Due to this, we lost two days of travel. Getting the equipment fixed/swapped out was a giant debacle. We stopped in a place in downtown Toledo per customer service instruction and were told that place did not fix trailers, so we were sent to a secondary location that was very hard to navigate. When we were there, they told us our RV was the problem and refused to help us at all. After a second call with customer service, we were directed to a third location that was very helpful and let us swap out the trailer. It worked, so obviously it was not our RV as we had been told. All was well until we were to return the trailer, so ill finish the story in that comment section. (It seems the car hauler trailers also are in quite shorter supply than demand)

clint K. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

The agent was courteous and extremely helpful. Exceeded our expectations!

john R. 
Rating:
5.0

I gave a 5 star rating for the workers customer service and helpfulness throughout my uhaul experience. She was very friendly and was able to work with me. The only thing I would suggest is getting another 10 Truck or pickup because I had to get the biggest available truck 20. It cos me more money then I wanted and expected to spend but I needed my two furniture items moved asap.

Lakayla T. 
Rating:
4.0

Customer did not leave a comment.

Tijun M. 
Rating:
5.0

Sandi at Hi Way Self Storage is most accommodating with a very friendly demeanor!

chuck C. 
Rating:
4.0

Not sure. Keep up the good work!

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Mahmood S. 
Rating:
3.0

poor maintenance on wheel bearings led to tire blowout brake shoes were essentially non existent, paper thin 600 miles into trip we had to switch trailers in. Ballwin MO. dealer there was very helpful. better trailer worked very nicely on the last 1700 miles without problem

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Rudolph R. 
Rating:
5.0

You were very efficient, the trailer worked great. Easy to tow and easy to return.

Ford C. 
Rating:
5.0

Customer did not leave a comment.

Danique B. 
Rating:
5.0

Customer did not leave a comment.

rebecca R. 
Rating:
5.0

Customer did not leave a comment.

regis R. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

The yard manager was fantastic... courteous, friendly, professional, thorough. Couldn't ask for more. HOWEVER, this was not the location I booked. You should immediately discontinue rentals for your location at 48A Monroe in Uniontown, PA. The place is a complete dump, literally (used tires and dismantled cars everywhere), and no one was there to receive my calls, let alone transact a rental. Their address isn't even prominently displayed on the building. Thankfully your national staff was on the ball and saved the day. It's no wonder the person that previously rented my trailer didn't leave it there, and went to 55 Atlas instead. You should send someone from another location there to take photos.

BRET S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top