Customer Reviews for HTF Auction Services
(U-Haul Neighborhood Dealer)

Rating:

2.0

This is the first time I’ve used a “remote” U-Haul location. When I sign up and filled out the on line document, I expected to be going to a building on St Rt 16 (Broad St), Pataskala, Ohio. The on line document/rental agreement that I thought I completed never sent a completion acknowledgment so I thought it didn’t go through so I called the location on St Rt 16 and was told to just come there and the paperwork would be completed. A couple days later I received an email that I would need to go to 181 Humphries Dr, Reynoldsburg, Ohio. I then called this location to make sure I would be picking up what I needed. The individual on the phone was not very friendly but rather a flippant attitude. The equipment I needed was there but was not in an area that I would not have known was U-Haul except the trucks were there. I showed up 15 minutes early thinking I would need to finish the paperwork. The gentleman wasn’t there and was on the way. I was confused because of no brick and mortar building. He got the paperwork done and told me that the truck had 5/8 tank of gas. The gas gauge when I got in and started the truck, said just over a half a tank of gas. I decide to just leave, I was tired of the issues. Needless to say I was charged for 2 gal. of gas. The inside windshield was spotted with something splashed on it. I’m done, I will not go back to this “remote” U-Haul location, or any other “remote” location.

Rating:

3.0

Truck was worn out ! Rear tires were loose ! Had to tighten up the best I could ! Front end is worn out !

Rating:

1.0

So much extra fees and nonsenses😡

Rating:

5.0

Nothing actually, everything and everyone was perfect.

Rating:

5.0

Nothing that I can think of.

Rating:

5.0

Zero issue… smooth process

Rating:

5.0

Everyone was a joy to work with!

Rating:

5.0

Right Rear Taillight and Turn Signal seemed to be extremely dim or not working properly as compared to the left rear turn signal. The Interior of the trailer was clean and the staff pleasant to deal with.

Rating:

1.0

The app is the most inconvenient, inconsistent app. You should get rid of it. We placed our order for a truck in advance, showed up on time, and couldn’t access our keys due to the location not setting it up right. Sat on hold for 10 + minutes as they tried to assess the situation for us and ultimately sent us to a new location, 15 minutes away, and said we would we taken care of with additional mileage. After our drive to the new location we could not once again figure out how to access our keys, as the app did not give us any sort of code, and after making 4 phone calls finally got the keys. On top of that, the dolley we ordered and paid for was not in the truck- resulting in us unlocking the gate to the private establishment walking back to the end of the lot And getting our own Dolly out of the storage container thanks to your one good employee. On top of that I was charged $1.40 for no reason at this place. And then following our drop off, had to pay an additional eight dollars for gas after being told, we had additional mileage and would be taken care of. The app is terrible and makes me never want to use U-Haul services ever again in my life, and I will not tell my friends to use it either.

Rating:

4.0

As someone who came to this uhaul pickup for the first time there’s not a ton of signage that point you to the office where you go for check-in & using GPS didn’t help much once you arrive. Uhaul trucks were easy to find, but the building itself was a little challenging to find.

Rating:

3.0

The business owner was very rude. Not sure if he was just having a bad day, but I was very uncomfortable around him. I felt like I was putting him out by needing assistance attaching a car trailer to the truck. Every time I had a question, he answered in a snide manner. Thankfully there was another man there who gladly helped me and answered my questions. I can't rate higher than a 3 due to the rudeness of the business owner though.

Rating:

5.0

HTF did an excellent job. Very professional. Would rent again from this location. Price point was very affordable.

Rating:

5.0

All good

Rating:

5.0

Easy and quick process

Rating:

5.0

Nothing

Rating:

5.0

The service was excellent from the time we inquired about the rental to returning it back to the location The girl that helped us was polite and explained everything in details so they were with no hidden or surprises in the invoice. I would recommend this place to anyone that needed a rental.

Rating:

5.0

Great 👍 very professional and helped us greatly. Thank you .

Rating:

5.0

The attendant did a GREAT job answering my questions and meeting all my needs ! I would highly recommend this U-Haul location to all who are interested…

Rating:

5.0

This is the easiest u-haul rental from start to finish. 😀

Rating:

1.0

Received a $25 cleaning charge for dirt that was not mine. No mention of the potential and subsequent charge - loss of customer

Rating:

5.0

nothing to improve- BEST EXPERIENCE EVER! The U-Haul app was so easy to use and made pick up and drop off seamless!!

Rating:

3.0

Easy drop off, no personal interaction, in and out in under 5 minutes.

Rating:

5.0

Very customer centric and responds timely. Equipment seemed new and overall process easy for consumer. Will use again…Thank you.

Rating:

5.0

Trailor was full of snow. Was a challenge picking up my washer and dryer. Site didn't seems to know I was coming, but other than that, and over all nice location.

Rating:

4.0

Convenient location. Gravel lot. Could use a little better signage for renters to know what to do / where to go.

Rating:

3.0

There was zero communication that this location rents only through the app. You cannot interact with someone in person. The issue is that the website gave me a choice if I wanted to check in with a staff member or if I wanted to check in through the app (I selected check in with staff). If they are only allowing app check in, then an interaction with a person should not be an option at all when making a reservation. We have no problem with the set up, but this caused a ton of confusion for us until we finally spoke to someone that made it clear we would have to check in on the app. Please update your site to remove the in person check in option. I’m a millennial savvy with tech and had issues. Can’t imagine how difficult this would be for someone who is old.

Rating:

4.0

This was a drop and go location. No personnel there. It was close to my house, so convenient, but just a muddy lot to return truck.

Rating:

5.0

Thank you for all your help!

Rating:

5.0

Absolutely nothing! Your truck was one of the cleanest I ever used.

Rating:

4.0

Need to Organize

Rating:

1.0

Trust me, I'm not gonna lie, the guy who works for them @ Etna location was very bad and rude. He was late and made us wait like almost an hour. The place is nice and trucks are clean but just that guy 👦

Rating:

3.0

The rental facility did not appear to have an office/store, just a fenced parking lot. Someone met me at the gate, directed me to a trailer, hooked me up and sent me on my way. When I returned during business hours, no one was around to help me unhook the trailer. I backed into the site where the trailer was originally parked, followed online instructions for after hours returns and left. Poor customer service!

Rating:

4.0

Truck need to maintenance

Rating:

5.0

Truck should be mantince not done see check show

Rating:

5.0

Was a great experience. If I had one thing I would change It would have been nice if the truck was full when i got it. It was at 7/16 full and to fill back up to 7/16 was a bit of a guess. I didn't want too fill the tank up if I wasn't to get credit for the extra gas.

Rating:

5.0

Awesome customer service as usual!!!!

Rating:

1.0

Online pickup is not well supported .Sites open too late.

Rating:

4.0

Spoke with a couple people more than once for the rental and they were both helpful, kind and considerate. My experience with UHaul overall was very good.

Rating:

5.0

Everything went as easy as possible.

Rating:

5.0

Easy pickup and drop off. Hassle free and conveniently located for my needs.

Rating:

5.0

Staff was very friendly and extremely helpful.

Rating:

5.0

Gary was wonderful. Very friendly and accommodating. Superior customer service. Would recommend to anyone.

Rating:

5.0

The service was great, keep it up. Thank you

Rating:

5.0

None

Rating:

4.0

Check fuel this truck have last number of gasoline u guys charge

Rating:

5.0

Always a pleasure to come there. Everyone is courteous

Rating:

1.0

Way over charged me

Rating:

5.0

Great customer service