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Eric L
Customer Reviews for HTK Enterprises LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely amazing staff and extremely helpful!
AMBERLY JEquip cargo area had lumber, cardboard, and dirt that I had to clean out. And I ordered 1 dozen blankets - received 3.
THOMAS WOdd return location outside of town in the industrial area with a small area to return equipment as it was a manufacturing business. Antoinette was the lady who checked the truck back in and I told her of the problems she said she made note of them. She worked real hard in the heat of the day to move trucks and other trailers around so that I could leave mine. I would only recommend this location because of Antoinette and she should get a raise since u-haul is not part of her job. Thank you Antoinette
PAMELA MThe area that I had to go too as a single woman was very scary. I even took pictures of the area. I was at in case anything happened to me and sent it to my friend. I was told I could keep the U-Haul for an extra day. No cost I even returned the U-Haul not using the extra day yet they still charged me the extra $50. The place I had to drop it off to was at least 20 minutes from where I live out in an area that is filled with brothels, trailer parks, and a lot of really scary sketchy looking buildings. I do not recommend this place whatsoever, especially as a single woman, and when I talk to the people, the girl that was on the phone was extremely rude. She even hung up on me at the end didn’t even say good bye. no, never again.
SUSAN CThe lady was very helpful in hearing my pickup story and letting me know she was going to work on getting me some money back for my troubles.
Anthony CThis was a terrible experience. First off, you walk in and 3 loose dogs start barking at you. The lady that helped me was overwhelmed with her workload, trying to get payroll done, so she really didn't want to help me return the trailer I rented. She tried to get someone else to help me, but they wouldn't, so she was forced to show me where to set the trailer. Once I put the trailer where she wanted it, I asked if there was any paperwork we needed to do to complete my rental. She told me , "nope, you're all set." So I left. Well, she never reported the rental trailer as being returned. This lead to a bunch of unnecessary drama for me because it looked like I still had the trailer in my possession though I returned the trailer a day early. I don't recommend this location.
ANDREW WI was dropping off a 26' Box Truck WITH a car tower/hauler. I had to park in the street and walk to get to the office to find out where to park this thing. They had to move some vehicles so I could park it. The place was like a dirty warehouse... which is probably what they were... doing U-Haul as a side gig.
Gregory AService, service, service. Everyone is super nice and helpful. I've been to several different locations and have waited for 15 minutes or more in the showroom for someone or anyone to acknowledge my presences, not this place. Just by happenstance, I arrived when an associate was walking between buildings and was immediately greeted and asked if I was there for a Uhaul rental. She walked me to back to the building with the Uhaul sign and, bingo, I was on my way. This location is not a Uhaul retail superstore, it is a place to pick up your trailer and get going with friendly service.
Ross TThe location is a dingy, distribution warehouse, dark and not inviting. The U-Haul return was a very nice lady in a dark corner. There was no real parking lot for the vehicle. The lady was very nice and helpful during the return - the only good thing about this location.
PETER SEveryone was very nice and caring for the services I needed 👍
Aaron CThe location is fairly remote, but the woman who checked us in was very nice.
Tad BOLD TRUCK, TOW-HAUL DID NOT WORK PROPERLY, ROUGH RIDING COMPARED TO OTHER U HAUL 26 FT; LOCATION HARD TO FIND; RADIO DID NOT WORK; TRUCK HAD BODY DAMAGE AND SHOULD BE SOLD.
Richard DThe WiFi was not the greatest so app not working to finish return check-in. Person was great in helping finalized.
david GI don't think this has anything to do with the location specifically. They were perfectly nice and professional. The issue I have is with the trailer itself. There is no trailer jack on the trailer which makes it significantly more difficult to connect to the vehicle and nearly impossible to get off the truck if there is an issue. We had a tire failure on our tow vehicle and the lack of trailer jack compounded the issue because there was no way to lift it off the tow vehicles tow ball without an additional floor jack. You guys should put trailer jacks on all trailers.
Jeff M