Customer Reviews for Hacienda Gutierrez

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hacienda Gutierrez

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RICHARD E.
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GLORIA H.
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MICHAEL M.
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We pulled up a gentleman came out and checked us in. Process took less than a minute wow!!

nicolee K.
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Richard P.
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Had some major issues with my reservation, and I was switched to this location from the location I reserved at. I did not get the size truck that I reserved, but this was not the fault of this location. My day did not go well as I was transporting over 100 miles and the truck I received could not fit everything...I did communicate with corporate, and they took care of me...1st unpleasant interaction I have had with uhaul, but so glad to know that this company is still the great company that I have come to know, and even though they have no control over all employee's or situations, the company itself stands by it's customers...Thank you U-haul for being the great company I know you are.

norma M.
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Walter L.
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The corporate decision to charge $0.89 per mile is highway robbery.

Nadia L.
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First went to cathedral city (Ramon) and they tried to over charge me by double the cost. When I showed them the true price on-line. I was told they wouldn't rent to me.I feel I was discriminated against as a women because the MAN before me was unhappy and actually yelling at them and they did not ask HIM to leave, they made him happy. Shame on them! Thank god for this location. He was helpful, friendly, and texted me when the trailer was ready. Got a huge trailer for the same price Cathedral City tried to charge me for the smallest one. In the future I will ONLY rent from Hacienda Gutierrez

John W.
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Emma G.
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TIMOTHY B.
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The guy was super helpful and capable. No wasted time.

CAROL H.
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Quick and easy and helpful and polite. We would use them again, if we need their services in the future

Garth S.
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Disaster picking it up, headlights didn't shine further than 10 feet, and they only shined to the sides. I kept waiting to run over someone because I wouldn't be able to see them coming. No manager to provide a credit just a big screw you!

Robert L.
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Michel C.
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The place where we eventually got the truck was fine--but 50 miles from where i reserved the truck on June 27. On June 29 uhaul moved my location to 45 miles away--when i called to complain they said i had rented a long haul truck so they switched locations (mind you I made reservation on the phone with a uhaul agent). They said they would grant my original reservation if i promised to return by the next day, i agreed (i had only reserved for 8 hours). Received a new confirmation of reservation for original location. Arrived on the 30th to pick up truck and the employee at ALIEN OUTPOST PRINTING. in Landers, CA (very close to my house and where i needed to use truck)--said she rented it to someone else. After getting her computer to work said "oh I didn't look to see if it was reserved first." after finding our reservation in the computer. The only available truck was 50 miles away, not available one way--so a total of 100 miles round trip. Not to mention the time. I was given a $50 credit. But am seriously let down. I wasted 2 hours; $50 in gas and paid for an additional 100 miles to use your truck. Never again. That said, the place where we finally got the truck, Hacienda Guiterrez was extremely helpful and professional. You asked...

GLENN L.
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Great service. The manager, Carlos is very good and helpful.

Jamie W.
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John R.
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Richard H.
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Nothing. I always have great service here.

ROBERT W.
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Adolfo took great care of us. Very efficient and friendly. Highly recommend.

Rubi R.
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Mary N.
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The U Haul rental was fine. However, I was annoyed that the same trailer I rented in Durango for $97 was $250 in California. This was not the owners fault, but seems to be a company flaw.

Sunnie M.
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David K.
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Beth R.
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Jeanette M.
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Uhaul Customer service was incorrect. This location does NOT have a 24/7 pickup. Uhaul made my reservation at this location after the regular business hours. LUCKILY the person that worked at that location was amazing and stayed late to wait for me. Uhaul needs to get their information correct. It almost cost me a LOT of money if I didn't get the truck that day.

Catherine D.
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Tom S.
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Kelly W.
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Loved everything

Philip N.
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Very friendly and polite. Great service.

Timothy S.
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Don't know what else they could do! The Customer Service was outstanding! The Trailer was waiting at the front of the yard, when I pulled in. Within 30 seconds of pulling back into their lot to return the Trailer, the Attendant was already unhooking the Trailer. This is the third time I have been to this facility, and the Service has been outstanding every time!

Frank J.
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Guillermo D.
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Great location and great customer service!! Thank you for your help!!

Jeffery K.
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Michael W.
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Marjorie O.
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Celso C.
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Jennifer R.
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Victor Allen N.
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Warm n professional attitude.

Darlene C.
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Paul H.
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Easy in, easy out. Good service.

joshua A.
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Holly S.
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connie B.
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joy B.
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Craig H.
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billy W.
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Sheryl S.
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Brian O.
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Daniel B.
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Office is a shambles but staff is awesome. Would not take a lot of effort to make it a bit more presentable and customer friendly.

MARK D.
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Closed at 2 pm on Saturday, charged me 20 dollars for after hours drop off, very upset with u haul

Edward Z.
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JAMES B.
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linda R.
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Adolfo always gives us the best service. Great place to rent trucks!

Michael S.
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Comment For UHAUL: Show hours BOLDLY during online booking process. This location was convenient, the staff helpful and nice, but 9-4 hours are kind of short for any kind of apt moving. Would have selected a different location or might have been ok if after hour drop policy was posted/offered and easy. As it was I was signed up to check in and check out using phone app so it shouldn't have mattered, but this location is not actually set up for using phone app - again, not their fault, it's UHAUL online's job to make sure critical details like how and timing are clear and accurate during booking process so customers with a limited schedule can rely on the reservation.

Daniel S.
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Dorinda M.
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STEVE F.
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I spent 15-25 mins on each phone call to change and then to reserve another truck that differently needs to change absolutely a waste of my time. Your new system is very unfriendly to your staff need to review it again and get it right on your time and not mine. You think!!!!

Richard K.
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Adolpho was awesome and attentive. I'd go out of my way to do business with him again.

Kris P.
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Super helpful! We had an excellent experience.

Earl N.
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This is one of the rare occasions where the rental was what I actually rented. As you can tell from my history in my account I've had terrible experiences with Uhaul starting with trying to get a hitch installed. Then sending me all the way across town to find a trailer that wouldn't work and was not what I rented.

Warren M.
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Very Customer Oriented. Quick Pick Up & Return. I Wish All My U - Haul Experiences Were Of This Quality. This Location Is Very Accessible & The Flow Of This Location Is Not Congested Providing A Very Positive Customer Experience & Service!!!

karen W.
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Clinton H.
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The young man that was working had a great attitude and made the experience great

mathu Z.
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PAMELA S.
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Mike B.
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Deborah T.
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Richard H.
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Always a first rate experience!!

Rob S.
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Truck worked great.

Summer P.
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My reservation was changed the day before and I was not notified of the change just the pickup location which was on the same road as my initial pickup. The staff was friendly but this location was a FEED store and smelled. The trailer was not swept out and it was dirty.

richard W.
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David W.
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Rea R.
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I would recommend the location due to it's convenience. It has been many years since I rented a U haul truck. I used to be that they were clean and full of gas. This was not the case this time. There was only a quarter of a tank in the truck. Luckily I only needed to make on trip up Monterey Ave to my home and back down to a storage near the facility where rented the truck. It was quite not the experience I remember in the past. But times change, And I would do it again.

Daniel S.
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Good experience.

Brent L.
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Daryll S.
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walter S.
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john K.
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Tessa W.
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linda R.
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Always best experience

linda R.
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I have rented a lot of uhauls in my line of work and I must say that Adolfo is the most organized and gets us signed up the fastest of all places. His service is A+++ I recommend him all the time. Linda Rivest and Jay Rockbank

linn V.
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jasmine F.
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This is absolutely the best place to rent a U-Haul in the Coachella Valley the young man is absolutely wonderful nice polite and knowledgeable

louise M.
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Everyone evolved from beginning to the end were very helpful and friendly.

Richard H.
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I have had nothing but excellent service here!!! I use them all the time and will continue.

John S.
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Windshield was dirty.

Stan A.
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Jerrie S.
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jasmine F.
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the young man was so wonderful. I think everyone should rent from his location!!!

James D.
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robert W.
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mario B.
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Allow dropping of truck to nearest office without $100 change. That would help. Other then that all was excellent.

Dennis K.
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this location was my best uhaul experience

Kurt C.
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We were told we could pick up the truck and the tow dolly. We get there and they do not have either in stock. Find another location for the truck but the tow dolly was 40 miles in the opposite direction and in the mountains. Once we get the dolly we then need to return to our starting point. This now has caused added mileage to the now prepaid truck rental. We were also told that we could have it no charged to a card just a hold and pay cash when we return the truck. (not true)

charmaine F.
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Darren P.
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Jack M.
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Prompt friendly, accessable, and efficient!!! What a refreshing experience. Great equipment!

Javier M.
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Easy pickup & dropoff. Relatively painless.

Javier M.
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Very easy check-in, along with a painless dropoff. I think I spent a total of 5 minutes there.

No reviews have been submitted for this location.

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