The young lady at this location was excellent.
Mark M
Customer Reviews for Hacienda Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pawn arrival I tried to complete all my verifications online with the u-haul app. Was unable to complete it I had to call customer service three times it took two and a half hours to complete it. The lock box was on the ground and broken. Locks or rusty. My moving help had to wait for 2 hours for this to be completed. I was paying my moving help by the hour and I feel like I should be compensated for all this trouble
Laura MHorrible experience, picked up vehicle after hours and it did not have the dolly that was purchased- made the move take significantly Longer
Jacob NRented this van for $19.95, reserved it online and was overcharged when we arrived. They said they do not do it hourly. Tried to explain to him I rented through U-Haul. Kept the van for an hour and 10 minutes and was charged $60.! Not happy.
PETER SI returned the truck at night. The location was dark and there was nowhere to leave the key. I could not tell if the location was clean. I did not deal with any personnel.
MOIRA DGreat service!
RODNEY KQuick, easy and convenient. Great customer service.
JEFFREY SThe van had unrepaired damage, which was not “good look”.
Anthony STruck should be retired.
JONATHAN GThe on line reservation needs some improvements. I reserved a 10ft online and was confirmed. Later that day I was called and informed that truck isn't available at that location. My choice was to pay more for a larger truck or get a 10ft from a further location. I ended up just taking the larger truck since I was going to have to pay for the additional mileage and factor more time for the move.
Edward WSignage to the location and office. It was very vague. Plus they didn't have the vehicle I booked. Although they phoned other sites, my booking size was not located. They then charged me for the bigger size that I didn't need..
Stephanie JNothing. Everything was just as you’d expect renting a truck. 10/10.
Corey SPrior person didn't leave tabk at 1/4 full and all the mats were thrown all over the top of the truck, nothing was swept.
Phil DI'm very surprised at the cost of a short two-hour trip. I would expect a more reasonable rate.
Martine CWas Not given a code for the lock box
Jamal BSeen better locations
Tadeusz PThey told me $37 and put $37 under seat but charge my card $61. That sounds like a scam.
Rayon PIt would have been nice if whey were able to give senior discounts and or disabled veterans discount. They said no and they were'nt even sure if UHAUL gave discounts. That would have made the experience even better since I am both a senior and a disabled veteran.
Mary KI enjoyed driving the U-Haul truck. It was clean and smooth riding. It was easy to rent, and the staff was kind and pleasant
Suzanna DNo issues at all. Dropped the truck and trailer in a Sunday and Annie took care of the return. Thanks again
George GThe experience was incredibly frustrating. I would recommend everyone to avoid the 24/7 truckserve service. The appliance dolly that I ordered was not in the truck, instead just the standard dolly. Making my move more dangerous. The app kept crashing when taking photos to return the truck, it was very frustrating to photograph the truck inside and out from all angles more than 5 times. Luckily I guessed the key return lock combo, same as the pick up. It was very unpleasant doing all of the work for a unaul employee and paying for it!
Brian SI’m not sure how it can improve it was so easy customer service was kind helpful he even pulled the seat up so I could reach the gas pedal and the brake pedal Thank You
Suzanna Dno real issue with the drop off other than they charged us for going over our mileage. I said even though we gave you more gas than what you gave us and she said that maybe they will credit you some money, but she couldn't guarantee.
Karen HDon’t know
Heather MI’m not sure The employee that helmed me was actually very helpful, kind, and polite. I might need to rent again so I’ll be back Thank You
Suzanna DThe lady who did the check out was really nice
Stephen BThere was no indication of where the lock box was. The app process was long and laborious. Sometimes steps had to be repeated and things were not clear.
Brooks CThe provided padlock was rusted and unable to be opened. The truck locking mechanism for back door was in need of service as it was difficult to open and close.
William JUhaul has come a long way from greasy mechanics in a messy shop with piles of paper to sign. I went in expecting the past and was amazed by a totally digital phone enabled, 2 minute pickup process in a clean, bright reception area. You guys and gals have come a long way since I last rented!! You might want to message that it is easy, clean and fast to rent a UHAUL.
Chris VN/A
Peter MThe 15’ truck had 104000 miles, what made this a dangerous rental was the transmission (truck woukd downshift to first gear every time I applied the brakes- just a little bit! So dangerous when traveling 40-50 mph and a loud knocking noise coming from the front of the trunk.
OLGASTEPHANIE Mpaid for a dolly and did not receive
teresa wBetter signs where to Pick up the rental.
Eugenia MMy pick up location was very accommodating
Philip UDon’t lie about the fuel level. It was NOT full and yet I was to leave it full? Why give me a truck with the warning light on.
Lawrence SWe had ordered a dolly with the truck - and the charge was put on my online order. When we arrived, there was no dolly in the truck and no dolly anywhere on premise. This was not indicated on my order at all and we had to go to Lowes and BUY one. This was and is unacceptable business practice. The dolly charge was even still on our order and if it was not for the helpful person at the desk of Hacienda Storage, we would have paid it. It took us 45 minutes to rectify at the location which made us late. The people at Hacienda were very helpful. The U haul site and company, not so much. I don't recommend them.
Anthony DMy drop off went almost perfectly. The only thing I can think of that would help is to have a sign to more clearly tell where to go to return the truck keys.
Brandon YNight and day over DeJesus in Norwalk. They cost me an extra hour of wages for movers since they were not open. Hacienda was very professional
Laurie RThe airbag light was on, the truck was extremely dirty, and the night Dropbox was locked. Overall, pretty terrible experience.
Ryan FI dropped the truck off at six o’clock in the morning. The drop box was sealed, so I couldn’t leave the key in the box. I left the key in the truck. They still charged me for another day. These people are not helpful at all.
Josh WI had reserved boxes, and paid for them. When asked for them I was told they were not available. I had to go to Lowe’s and purchase them on my own.
Anne Mthe wifi service at that location is weak so it was difficult to pick up & drop off the key for the vehicle when the place was closed
Kevin KThey were very disorganized. The pads and hand truck weren't in the vehicle and when I came back for them I was handed an armful of unfolded moving pads - only about 5 and not the 12 I paid for.
Seth HThe padlock didnt work.I could not view my receipt online…Not really happy with uhaul anymore…This is 0 for 2 at 2 different locations.Things arent terrible but they are not perfect either.
Barry FRepresentatives were informative, customer focused, eager to assist and made the transaction extremely easy.
Theresa C?
christopher rTruck wasn’t clean. French fries and other food all over the cab. I was also charged a fuel fee even though I filled the tank. Unacceptable
ANDREW STruck came dirty gas was not full still made me fill it up otherwise I would’ve been charged extra after I already spent $180
Aleece MThe Spanish lady was really helpful and very friendly. She went above and beyond trying as much as possible to help every single customer at the same time. But it feels like she was the only very so working on that location. I needed a hitch attachment for my truck, they don’t have someone in that store for 3 months. She also tried to call different locations in the customer service just to help me. But we find out they don’t have anyone in 100 Miles area!
Everton MHaven’t received my difference on my down payment would appreciate this been looked into
Maria HMaybe lower per mile charge. It’s a little ridiculous as it stands!!
Michael AThe pick up process was frustrating, but the woman at the counter was terrific. She was patient and kind and I appreciated having her there.
Yasmin BIt would be extremely helpful to make the dimension between wheel wells available on the website. There is a statement that the cargo van and small box trucks fit a queen size mattress which is 60" wide but the distance between wheel wells is 52.5".
Edward MPlease inform customer to start check out process when they pull into return location, before handing over the key ( either to U-Haul rep or drop box); since a picture of the odometer is needed to complete the return. Also, location rep should complete/ start check out procedure at time of return.
SHELLY CUHauls storage area was clean, but drivers area was dirty, dusty, and full of fog hair. Pickup process was difficult, b cause lock was too high for an average woman to read while trying to open. I finally tipped the sign to the ground and was able to open. Uhaul dial in staff were wonderful!
STEPHANIE CWe could not find a drop box for the key so I had to call a nearby uhaul location who told me to put the key under the visor.
JESSICA R