Customer Reviews for Hallmans General Store LLC
(U-Haul Neighborhood Dealer)

81 reviews

1600 Pikeland Rd   Chester Springs, PA 19425

(610) 827-4027

Hours

  • Mon-Fri: 10:30 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(610) 827-4027

1600 Pikeland Rd
Chester Springs, PA 19425

Services at this Location:

Hours

  • Mon-Fri: 10:30 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CARMON D. 
Rating:
5.0

nothing, great little general store, loved it!!!!!!

Paul A. 
Rating:
2.0

Customer did not leave a comment.

SIVA KUMAR K. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Wendy D. 
Rating:
5.0

The guy at this little country store was extremely helpful and friendly. The reservation, check-in and check out were all handled with ease and customer courtesy. Recommend highly.

James H. 
Rating:
5.0

Customer did not leave a comment.

Zachary J. 
Rating:
4.0

I ordered moving blankets with my van, but Hallmans didn't have any available. They let U-Haul know, but U-Haul never passed the message on to me. Because of that, I had to make a separate stop to buy them, an extra cost and delay. U-Haul needs to improve the customer communication in these kinds of circumstances. The celluar signal at this location can be kind of spotty, so bear that in mind when doing the unattended pickup or dropoff. You may have to move around away from the vehicle to get a decent signal, which can add significantly more time to both processes.

John D. 
Rating:
3.0

There was no one there when I dropped off the vehicle.

Kentywa C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
4.0

I could not access the van via the moble process because the uHaul app could not detect my location. The location setting was turned on and google maps had no trouble seeing my location. So I had to wait an hour for the place to open. I was NOT happy about that.

Eric S. 
Rating:
5.0

The proprietor of Hallman's General Store was professional, courteous, and knowledgeable about the product. The purchase and return of the rental van was excellent. I would paraphrase the encounter as good old fashioned customer service with the added convenience of modern technology. Thank you Harold Hallman for maintaining your Uhaul franchise. I will use your location again in the future. Rob Carey

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Liv J. 
Rating:
5.0

They are great to deal with. I set it up by phone and the vehicle was ready when i arrived at the location. Charles Woolford

charles W. 
Rating:
5.0

Customer did not leave a comment.

ken H. 
Rating:
5.0

Customer did not leave a comment.

maria A. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

ken H. 
Rating:
4.0

Customer did not leave a comment.

Ryan D. 
Rating:
4.0

Time to process payment could have been faster. Otherwise, the manager was very courteous and professional.

Henrik H. 
Rating:
2.0

The truck I was assigned was not pulled out so instead I had to look for it in the overgrown field on the property. The truck's key wasn't in the lockbox since there was no lockbox located on the truck as indicated by the photo on the app. Since I was storing property inside the truck overnight, I didn't sleep well since there wasn't a lock for the cargo area as indicated there would be in the photos. The truck had dog/pet hair of some kind all over the floor and there was some sort of water/liquid stains/marks all over the cup holders and dashboard area. Not a huge deal, but there was definitely room for improvement.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Cathy H. 
Rating:
5.0

It was an easy drop off. There was space to park and drop off box for keys was visible. The flow to avoid person to person contact was good.

Jordan C. 
Rating:
1.0

TRUCK WAS EXTREMLY DIRTY INSIDE. aLSO WHEN RETURND TRUCK CHAGRED ME 1.49 A MILE NOT .79 WHICH IS WHAT I SIGNED UP FOR. i HAVE RENTED FROM UHUAL NUMEROUS TIMES BEFORE, IF THIS IS NOT RECTIFIED - I WILL NEVER RENT FROM AGAIN.

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

philip O. 
Rating:
5.0

Excellent. In and out.

ken H. 
Rating:
5.0

I originally selected Hallmans in Chester Springs, PA for my drop off location but when I arrived and opened the uhaul 24/7 drop off app it had my location 9 miles away in Pottstown, Pa . However, a customer service agent kindly changed it back to Hallmans. My drop off went longer than it should have but it all worked out.

Virginia A. 
Rating:
5.0

Good and easy

maximino A. 
Rating:
5.0

Customer did not leave a comment.

Jerami F. 
Rating:
5.0

Fantastic location.

ken H. 
Rating:
1.0

Truck was dirty inside cab and in the box. Charged for fuel even though I returned with the correct amount. Have picture of mileage and fuel level as proof. Filed a dispute with uhaul. Avoid this little hole in the wall dealer and just go to a Uhaul store. NOT RECOMMENDED.

Ronald F. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Excellent

ken H. 
Rating:
5.0

Hallman's has a unique quality, I drove to this location ( farther than I had to) knowing that the service and integrity is solid. You dont always find a local store that has survived the test of time an closing in on 100 generational years in providing service, kindness and integrity to their customers like Hallman's.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

ken H. 
Rating:
5.0

Customer did not leave a comment.

ken H. 
Rating:
5.0

An exceptional dealer!!

ken H. 
Rating:
1.0

I am complete disappointed with uhaul. We use them every time we need to rent a truck, but this time was the worst experience and customer service I have ever experience anywhere. We reserved a truck weeks in advance at a location that was convent for us and our moving schedule. We were on our way to pick up our truck and we received a call from the location we were suppose to pick up our moving truck from. They stated that there was a problem with their computer system and they did not have our truck. We then needed to go farther away to pick up our truck. This was a major inconvenience since we had movers now waiting for us and we got started late. We called U-Haul and they stated that we could return the truck to our original location instead of going all the way our of our way to return it where we picked it up. We get the original location at the time we were suppose to drop it off and guess what? They wouldn't let us drop the truck off there. We had to go where we picked it up. We are beyond frustrated and disappointed in uhaul because now we were charged for miles that we had not anticipated on using. You may want to rethink this system and maybe be a little more helpful to your customers to plan in advance like we did. Thank you for messing up our move!! We will never use uhaul again and I will be telling everyone about this!

Michael M. 
Rating:
3.0

They were convenient to my new home. 4:30 Sunday afternoon they were closed. Because they were closed I had no personal contact. Also the process of online drop off, check-in needs to be streamlined. Not like I couldn't handle the process. But I could see some people in my generation 60+ freak out!

Brian M. 
Rating:
1.0

No instructions, no one there to explain the process or help- the location was closed upon arrival due to the employee being late. . The person working there was rude and totally annoyed that we were even there.

Joanna S. 
Rating:
5.0

Customer did not leave a comment.

ken H. 
Rating:
3.0

Would be nice to have more location specific directions about where to park vehicle, whether or not there would be an attendant to help, what the hours location would be open, etc.

Claire M. 
Rating:
5.0

Customer did not leave a comment.

pat B. 
Rating:
5.0

Customer service was exceptional. Friendly and accommodating. Nice General Store. Something we need more of.

ken H. 
Rating:
3.0

I'm so frustrated I mapped out my miles and timing and you guys relocated the vehicle on me so I had to drive an extra 30 min! So frustrating

Joshua N. 
Rating:
5.0

Nothing - customer service was excellent

Bruce M. 
Rating:
1.0

I have a worst experience with the UHaul rental from this location, the truck I was given was with engine light on, and the fuel level was 3/4 of tank when I started the engine, but was marked at 7/8 in the contract. So I went back to store immediately, and told the clerk that the engine is on and fuel level is only 3/4, not 7/8. I was told that it is OK with engine light on, the fuel level just need bringing back with whatever it was. For the record, I took the picture on fuel level before I left. The worst experience began when I returned the truck today with fuel level over 3/4, but the manger of the store forced to charge me the fuel to the 7/8. I have pictures proof on the facts I said above. It is not about the overpaid $6 fuel fee, it is about the bad experience the UHaul provided to its customers. I will definitely would not recommend to rent the UHaul from this location. Worst experience!!!

Kenuo P. 
Rating:
5.0

Customer did not leave a comment.

Geary W. 
Rating:
2.0

Customer did not leave a comment.

Audrey B. 
Rating:
1.0

Lock on truck wouldn't open charged extra day when it was one day cleaning fee of $25 for some used tape left in truck whole thing cost $200 vs the $80-90 it was

robert T. 
Rating:
5.0

The Uhaul website was unclear that the type of van I wanted was unavailable here. I had already entered my vehicle preference and the website offered this location as an option... pure laziness on the part uhaul. Fix your website, that type of error is very 2003.

Kenneth D. 
Rating:
5.0

Clean modern truck. Great customer service. Many thanks.

JOHN H. 
Rating:
5.0

Had 2 bad tires. Radio did not work! Horn did not work! And air conditioning did not work!?? Fucking sucked. If I'm going to pay over $200 to rent a truck for 24 hours it should work properly. NO RADIO!! BULLSHIT

Frank G. 
Rating:
3.0

Took an hour to get into truck remotely. Customer service was trying to sell me more storage options rather than help - Location setting would not allow for access. Customer service was awful. transferred to support and no one picked up. had to call someone else use their phone - Added stress to a hard day

Paul P. 
Rating:
3.0

Had to search for the key drop, as it was not in the main building, but bolted to some run down sheds 50 yards away behind some weeds.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Carmine F. 
Rating:
2.0

The location (Hallmans General Store) was fine, my complaints are with U-Haul the company. First, U-haul never contacted me to say it had changed the location of our rental (which was ~15 miles from our originally scheduled one). Second, U-Haul tried to change my time of pick-up to one hour later when it was 5 minutes before my reservation. U-haul also did not make it clear that we had to go inside and return the lock that was on the U-Haul, so now I have to deal with sending it back or get a $20 fine.

Alexandra C. 
Rating:
5.0

A pleasure to deal with.

Tom M. 
Rating:
5.0

Harold was very helpful and made everything go smoothly.

Tom M. 
Rating:
5.0

Excellent as always. Uhaul is lucky to have a dealer as unique as Hallman's General Store!

Daniel G. 
Rating:
5.0

Excellent location and very accommodating to my changing needs during my move. A real General Store !!

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Kurt W. 
Rating:
2.0

took forever, they clearly don't rent very often and have no idea what to do

kimberly T. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Absolutely incredible experience with Hallmans General Store!

Richard C. 
Rating:
2.0

Iwas told that there would be a key drop but there wasn't. I dropped the truck off the night prior to when it was due but there was no key drop. I was in the middle of moving nad luckily had a friend in the area that could drop the key off since I was needed to drive back to my previous house. My friend dropped the key off in the morning but two hours after dropping the key off, I received an email stating that my truck was later. Then in the middle of my busy day moving, I had to waste 1/2 an hour on the phone with uhaul trying to clear it up. Another issue was that I rented the truck for a one way trip. When calculated uhaul allowed me 153 miles.However, I did not drive this truck anywhere other than where I needed to and was charged for extra mileage. It was not much but it was stilll annoying that I was charged anything since I only drove where I was supposed to.

MARK H. 
Rating:
4.0

I have a serious compliant about MoveHelp.com. Their customer service was terrible. The actual movers were fine but the service through UHaul was horrible and I would not recommend this service to anyone.

KAREN D. 
Rating:
4.0

Customer did not leave a comment.

Eric L. 
Rating:
4.0

Customer did not leave a comment.

Deborah B. 
Rating:
3.0

Customer did not leave a comment.

Alex S. 
Rating:
1.0

Our rental was two hours late. They didn't even know we were coming.

James W. 
Rating:
3.0

Customer did not leave a comment.

STEVEN D. 
Rating:
4.0

Customer did not leave a comment.

Eric L. 
Rating:
2.0

Customer did not leave a comment.

Tesha L. 
Rating:
5.0

Highly recommend!

Linda O. 
No reviews have been submitted for this location.

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