Customer Reviews for Hallmark Mini Storage
(U-Haul Neighborhood Dealer)

61 reviews

4013 E Stan Schlueter Loop   Killeen, TX 76542

(254) 616-2171

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 5/10/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

(254) 616-2171

4013 E Stan Schlueter Loop
Killeen, TX 76542

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 5/10/2021 - 5/31/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

NATHANIAL R.  |  Overall Experience 
Rating:
3.0

The pick up was a little difficult but it turned out good. Thanks

kimiko S. 
Rating:
1.0

Customer did not leave a comment.

Raven D. 
Rating:
1.0

They didn't charge what they said they was going to charge me I was charged too much.

Nikeya R. 
Rating:
3.0

Customer did not leave a comment.

Jia H. 
Rating:
5.0

Noah was very responsive and courteous in taking the trailer back. I'm not sure why the Hallmark Mini storage (this is where I have my storage unit) is NOT a location on the online system to drop the trailer for what ever reason; the Uhaul system wants me to drop it somewhere else. I recommend that you add this as a drop off location.

GERARDO M. 
Rating:
3.0

Noah is a very knowledgeable and helpful manager. However the electrical outlets on building B do not work. I made this comment last year back in September 2019 But nothing has been done. Thanks

GERARDO M.  |  Reservation 
Rating:
5.0

I rented a space to park my trailer. I had been there before and should have never left. I'm glad I'm back! Thank you for letting me back in.

Terry K.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

random spikes are through the parking lot could pop a tire....what on earth is that about? Please cover them or put up tall reflectors so people avoid them. These are no joke - 1 inch bolts that are sticking straight up 6 inches. May be they aren't on the Uhaul property but the driveway to Uhaul isn't clearly marked and hidden driveway from the street- you can't tell where to turn in and the lot that is before the building has bolts sticking up randomly throughout.

Christine W. 
Rating:
3.0

Customer did not leave a comment.

matthew V. 
Rating:
5.0

Customer did not leave a comment.

Reinaldo P. 
Rating:
1.0

have the truck available when you say you will have it available. Not only was I not able to get my truck at 7 am as promised, the location didn't even open on time. I waited 2 and a half hours in 99 degree weather waiting for the office to open so i could get my truck. And then the agent re inputted all the info I had already provided online. Why did I put the info in online if agent was just going to re-input? Worst service ever.

Stanley G. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Great and understanding

GLORIA G.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

beverly C. 
Rating:
3.0

.

Vanessa F.  |  Overall Experience 
Rating:
3.0

This was a nice location, but they need B better signs to help people locate their exact location. We drove by the entry road because it's not easy to see from the street.

Chad L. 
Rating:
2.0

Customer did not leave a comment.

jesse Y. 
Rating:
5.0

Price was right, I could pay over the phone, and the gate was accessible until 9 pm, which is pretty convenient!

Courtney K.  |  Overall Experience 
Rating:
4.0

I had to wait an hour for someone to arrive but once he arrived it was a swift move in. Thank you very much!!

Todd D.  |  Reservation 
Rating:
5.0

Staff support and advice was great, I will use this facility gain, Thanks!!!

LUIS V.  |  Overall Experience 
Rating:
4.0

I wished the storage units were a little more sealed, my stuff had a lot of dust and grime, luckily everything was in boxes. Also the dumpster area needs to be cleaned up.

ROBERT J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon Z. 
Rating:
5.0

The lady at the front desk had fantastic customer service. She went out and showed me units before I decided on one.

SKILEE V.  |  First Impressions 
Rating:
3.0

need better lighting for after hours drop off. we passed by the location several times because it was so dark.

Tonya B. 
Rating:
5.0

Customer did not leave a comment.

LENA A. 
Rating:
3.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
4.0

Customer did not leave a comment.

Anthony Q. 
Rating:
5.0

Very easy drop off process.

Susan J. 
Rating:
4.0

Customer did not leave a comment.

Jeanne Anne T. 
Rating:
2.0

Customer did not leave a comment.

SOPHIA P. 
Rating:
5.0

Flawless service.

Noah T. 
Rating:
4.0

Customer did not leave a comment.

Halcolm M. 
Rating:
4.0

It was kind of dirty but ok.

anna G. 
Rating:
5.0

Better moniker, I almost passed it because building was far from the turn

diedri W. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
5.0

Great customer service!!! Very happy with the process of renting/returning. Noah Gamo needs a promotion!!!!

LISA N. 
Rating:
4.0

tech - slow connection delayed completion of contract and signing for equipment; other than that, excellent place to rent from, real easy and convenient

kyle V. 
Rating:
4.0

The lady at the front desk was super nice and helpful. Would be 5 stars but there is no sign out front for the place.

Aaron F. 
Rating:
3.0

Customer did not leave a comment.

Gregory C. 
Rating:
3.0

I don't plan on ever recommending anyone use Uhual. The entire experience has been a nightmare. The truck they had reserved for us didn't have a working light hookup for a trailer. So they gave me another truck (which means I lost over six hours of packing time because I had to run around and go to a different location and wait for them) to use which was even worse. The brakes were barely functional, and it was low on oil and power steering fluid.

Kyle D. 
Rating:
3.0

Trailer disconnected from vehicle after leaving your facility. A Good Samaritan stopped and helped reconnect! Your staff needs training when connecting trailers to insure safety!

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Walter H. 
Rating:
2.0

Vehicle really old, dirty carburetor. Had to drive 45 miles an hour. 7 hours trip became 11 hour trip.

RAMON Q. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
3.0

Customer did not leave a comment.

salvador V. 
Rating:
2.0

We called to see where to drop off the uhaul at, they told us to go off of Texas Express, went there to drop it off, the guy at the counter told us that they dont dondrop off, we drive over to their location and there was a big sign on the door stating that they were closed for two whole days without letting us know, so now they want to charge us an extra $20 for mileage that clearly wasnt our fault...we will NEVER use this location again.

brittnay W. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

jacob C. 
Rating:
5.0

Customer did not leave a comment.

jimmy W. 
Rating:
5.0

Location had local internet failure and couldn't rent me the equipment. The area manager was supposed to notify me of this but did not. Since I was up against a deadline the local agent assisted me with the rental over a phone line with the uhaul manager. While at first a misfire, it turned out great because of the local agent. Also the equipment was absolutely perfect. Trailered well, all lights worked the entire trip and exceeded expectations.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S. 
Rating:
1.0

the truck was over 2000 miles past its oil change schedule date

No reviews have been submitted for this location.

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