The Customer Service Rep seemed annoyed that I was there and was very short when speaking. She arrived to work late and perhaps she wasn't expecting anyone? I was supposed to digitally pick my vehicle up, but was having to upload my ID more times that I had liked so I told the online rep that I would wait for an actual person to do it. When the Customer Service person arrived, she was changing out the garbage and disinfecting her area. I told her that my reservation was for 800 and she told me that it was for 945. I then showed her my reservation and she didn't even look up. She only commented that I would have to return the truck by 900 am the next day, which was fine, it was a 24 hour rental. Return of the truck was much easier, I didn't have to talk to anyone.
Trinity E
Hallmark Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Killeen, TX 76542
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Sheila HBe sure that equipment is ready and kept up to par before the customer pick it up. However, the manager did follow up with apologizing and he made things right with us. We appreciate that
Betty SHave people working in the office.i went Saturday morning to pickup a van and the office was closed with a note at the door that they are working from home, i waited for 1 hour to get the key of my truck. When i returned same thing waiting outside at 2:00 p.m. in hot weather fot 45 min waiting for someone to do the checkout, i finally did it online. Bad service in this place.
Beytza LNot much to say. They just told me to drop off the keys in the Box that's it.
kanetra k