I was forced to go to this location due to not being able to get what I wanted at my desired location. Even though I had booked online and received confirmation that the 5x8 trailer was available. Less than 24 hours before scheduled pick up time I was notified of this. The U-Haul rep who called us stated that 1-way trips were categorized as lower priority bookings compared to return trips. No where on my booking was this stated. Also, if a confirmation number is given, does that not confirm the actual booking? I fail to see the point of booking something and getting confirmation only to be told otherwise. If it's not available, say so!! Then at least I would have extra time to book a return trip. I could have easily hauled an empty trailer to my location and return it if I had known. Instead, I had to drive and extra 50 minutes both ways to pick up. I have used U-Haul a few times in the past with no problems. What can U-Haul do to improve? Be transparent, a booking with confirmation should be just what it is. If it isn't, say so, plain and simple. The pickup location itself was fine, and the employee was helpful.
Paul D
Customer Reviews for Halls Foods Superstore
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No oil in truck, told us wrong place to drop off and had to pay an extra 100 in km's. Terrible!
Tammie HWell first thing is the u haul rep should actually show the customer how the mechanism works on the trailer as not all trailers are the same. I hooked up to the trailer thinking everything was good so proceeded to head out to my home. I made my way down the highway and the trailer ended up coming off the ball and started whipping around on the highway. I managed to keep it upright and not roll and then a passer byer stopped and helped me secure the trailer properly. I have to be honest I hope I don't have to use uhaul ever again as I always have problems of some kind. Also the utility dolly that we received wasn't a uhaul brand dolly as when I took it back to Saskatoon I was told that wasn't the right dolly and I said that's what they gave me in provost.
Michael AExcellent service
Bertram CVery helpful with getting the trailer and help hooking it up
Christian GThey are very professional the uhaul was the cleanest I have ever used 100% I would use and refer this spot again!!!
sandra mThe individuals were very helpful and patient when picking up my uhaul rental.
Chelsey BAbsolutely recommend this place they were amazing.
Bertram CThe check in process was smooth and quick.
Jose AThe equipment was not swept out. It also had 2 bald tires that made for a very rough ride.
Jason TI would like to rent again in a week.i have a commitment deadline to make.from same address pickup to andrew drop off.
PERRY K