Customer Reviews for Hamilton Self Storage Gp

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hamilton Self Storage Gp

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Harold H. on

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Employee was very friendly and helpful. Very pleasant experience. She's an asset to your company.

Linda C. on

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Customer did not leave a comment.

Gary C. on

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It was a great experience. Can't think of anything to change to make it better.

Bobbie W. on

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Great customer service

Mary Y. on

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Customer did not leave a comment.

Johnny H. on

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Excellent service

Jasmine H. on

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I reserved a 15’ truck days ahead of time. When I show up to pick it up, the attendant said “There’s a problem. I can’t get the back open. So if you can open it you can take it, but otherwise I can’t rent it out.” We went to look at the roll up door, and I saw that the GACs on each side had become detached from the previous use, so the door couldn’t be pulled up. But she insisted that she’d never seen those kinds of cables before and didn’t know what was wrong. Without ever renting a Uhaul before, I figured out immediately the issue and was surprised she did not. So she offered to find another 15’ truck in the area, which was nice of her to do, but I went with the 10’ instead since it was there and I was ready to start movinf. What could be improved is better notice when there’s a problem like that, especially because my moving plans could have been jeopardized if there wasn’t another truck available. Also, the attendants renting out the trucks need better education on basic mechanisms of the trucks so that they can troubleshoot or offer solutions.

Charles R. on

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It was easy and reliable I’d use it again if I need too

Dawn M. on

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Customer did not leave a comment.

johanna r. on

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Was lied to about deposit. Trailer was dirty.

Javier R. on

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Customer did not leave a comment.

Kimberly D. on

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The first vehicle I received had a broken drivers sode mirror. Bother the vehicles smelt of smoke.

Robert H. on

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First of all asking me to review this location is not fair I will explain why. I had a reservation with a Southaven Mississippi location to rent a car dolly I was assured a phone call to verify everything was okay I never received the phone call and I show up Sunday morning and they act like they never heard of me acted like they did not even have the equipment I wanted to rent and sent me to the Hernando Mississippi location 14 miles away to get the car dolly. That location was a positive experience they had what I was looking for the equipment was well-maintained and I was able to get my equipment was no hassle while I was loading the disabled vehicle on to the dolly the Southaven location starts blowing my phone up demanding to know why I'm not there to pick up my equipment I explained to them I was just there and they said they didn't have any of this equipment they didn't even bother to check my reservation or take my ID or anything or bother to ask who I was the Southaven location on pepperchase I could not recommend to anyone.

Marsha G. on

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Customer did not leave a comment.

Mary R. on

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There was no one to help me get a 6 x 12 foot trailer detached from my truck. In the pick up location they did it for me.

Nabeel O. on

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Goood

Danial K. on

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Customer did not leave a comment.

Lee A. on

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Hamilton Self Storage was open and had my rental ready. Good experience.

Tammy S. on

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Lawerence M. on

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Nothing, seamless transaction

Patrick M. on

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This location charged us for an extra day if unable to return when open. The.Helena location made no mention of this stipulation. By the time Hernando contacted us there was no way for us to comply.

George J. on

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dan s. on

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Had a flat tire the morning after I picked up the trailer and someone was there within an hour to replace the flat. Great service!

William D. on

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Employee was very helpful at this location. However the uhaul location Pepperchase in Southaven Ms was another story. This was the original location we made our reservation. Arrived there on Sunday morning at 10:30 to pick up the truck and at 11:15 we got waited on and they told us the truck was not there because it had not been returned. We asked what can we do and they said sorry that we had to make call to transportation department and do it for ourselves. So I called the 800 number for transportation and after about 10-15 minutes they found us a truck in Hernando MS. Of course this delay greatly delayed our move and the help we had lined up to assist in the move. It was overall a very frustrating experience. I would in no way recommend Uhaul in Southaven MS to anyone. They had a complete lack of concern and professionalism. In all reality a complete or greatly reduced rate should be given. Thank you

David W. on

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Larry A. on

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Randal F. on

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I was impressed with the ride and handling of the truck. Wasn't looking forward to driving 1,200 miles in a U-Haul but it handled nicely and the seats were comfortable.

Allie W. on

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I made three phone calls to customer support. The first two calls were the same employee who was very kind and helpful. My pickup location had to be changed due to unavailability of the truck I needed. I asked on the second call if I could change my drop off location also. She assured my this was no problem. This call was made 24 hours prior to my reservation. When I went to return my truck my account had the original location instead of the one it was supposed to be changed to. I called customer support to get it changed. The lady on the phone was extremely rude and told me that I was not allowed to change the location after I picked up the truck. I had to explain to her that I had made previous call before my reservation to change it and was told it was no problem and would be changed. She told me that she was change it for me this time but next time I rented I would not be allowed to change it and needed to have things figured out prior to my reservation. She was very rude and made me feel as if I didnt know what I was talking about.

Charles W. on

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U-Haul offered a free month of storage with trailer rental. Did NOT utilize a unit because you do not participate in this program. Rented there before for years.Girl at counter rather rude about it.

Marcia P. on

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I called ahead of time and everything went very smoothly.

Mary C. on

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Le

jon y. on

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Customer did not leave a comment.