Customer Reviews for Hammock Motor City
(U-Haul Neighborhood Dealer)

110 reviews

3212 N 14th St   Ponca City, OK 74601

(580) 765-4627

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(580) 765-4627

3212 N 14th St
Ponca City, OK 74601

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
2.0

I was disappointed with the reservation system uhaul is using. I made my reservation ahead of time. The day before my pick up they call and tell me they have no trucks that I am requesting in the area. I had to go to a smaller truck and drive 150 miles oneway to get it

Norma J. 
Rating:
2.0

Staff was rude and unfriendly. I was also charged for an extra day even though I had the vehicle and trailer in ahead of time.

Norma J. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN F. 
Rating:
4.0

Customer did not leave a comment.

Raina B. 
Rating:
5.0

Very good

Jian L. 
Rating:
3.0

This is more the customer's responsibility, but if you don't already have a way of penalizing customers for dropping off their U-Haul trucks in front of open parking spots, we hope you will implement something. We came around 5:00 pm one evening and the only parking spot left to park a trailer was mostly blocked. We wanted to be considerate and leave our trailer in a convenient spot for the next person but had to slowly back in at a tight angle without hitting the cars around.

CAMRON J. 
Rating:
2.0

I made a reservation for Blackwell Oklahoma call the day before to make sure,,,, my unit was in Pawnee which was not to far away.

Roger A. 
Rating:
4.0

Just an oversight I'm sure but there was damage to the car dolly I rented that got worse with the mileage I put on it and the receiving location questioned the condition. So far nothing has been said and Uhaul has been good about it, just could have been warned.

ricardo N. 
Rating:
3.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
3.0

I love the fact that in order to pick up the truck I have to do someone's job from my phone and pay full price to rent the vehicle. I had zero help from any onsite employee during pickup. If this is how its going to be I will rent elsewhere.

Daryl K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

DELVIN K. 
Rating:
4.0

Customer did not leave a comment.

DENNIS S. 
Rating:
1.0

Upon arrival at the drop off location, there were no after hours instruction posted, no after hours phone number, nothing. Even though I had the 800 number for U-Haul, the telephone wait was unacceptable, and the online instruction provided were not easily accessible; therefore, I had to keep the U-Haul trailer parked illegally at my place until Monday morning. I will NEVER use this U-Haul location again. There are other U-Haul renters in town, and I know that they have after-hours instructions and phone numbers posted. The attitude of the person at the drop-off check-in counter was pathetic, and she could not understand that there was a problem because no after-hours instructions were posted. She seemed to think that the U-Haul 800 number was the answer to everything, and that it was acceptable that there were no after-hours instructions, no operating hours, and no after-hours phone number posted at their location. The two phone numbers I had for this drop-off location were connected to an answering machine, that was not checked in time to provide information to me. I never received a return phone call from them. Very poor, uninterested customer service attitude. Never again!!!

VERNDELL G. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Ming L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Rocky R. 
Rating:
3.0

Customer did not leave a comment.

CHAD L. 
Rating:
3.0

Customer did not leave a comment.

Jian wen L. 
Rating:
1.0

Had to demand someone to come inspect the trailer after being told to park and unhook trailer, parking lot was covered in ice.

CHARLES A. 
Rating:
4.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
3.0

Customer did not leave a comment.

Jennifer A. 
Rating:
1.0

Drop off location personnel were rude, charged a whole extra day for everything for being 1 hour late, charged for fuel when we actually had more in tank than when we picked it up, refused to buy back extra unused uhaul boxes which clearly states on boxes uhaul buys back 100% guaranteed. We will never go here or recommend to anyone.

JAMES B. 
Rating:
5.0

Used this location 2 times within say 2 month period. Outstanding customer service....

Clifford J. 
Rating:
5.0

Upon my departure of Oklahoma, Amanda was extremely helpful at fulfilling my needs. She went above and beyond her duties to satisfy what I needed even when the needs were not on their location. It was also a last minute notice that she pulled a rabbit out of her hat when my original contract from 2 weeks prior had been closed down.

Donald G. 
Rating:
1.0

I clicked on the app and pushed the button that said the truck was clean because I assumed it would be. The cab was FILTHY with cigarette ash and crumbs all over the floor and trash on the floor behind the seats and spilled/dried/sticky stuff in the cup holders. The back of the truck was layered in dirt and someone had left a Gatorade bottle on the floor. The door to the back was not on springs and took three adults to push it up and when it was closed was VERY dangerous as it came crashing down with unstoppable force. When we checked in, my husband was forced out of the building because he forgot a mask and they didn't have any. Then the girl who checked me in sat behind the glass, which has an 8-inch opening across the bottom, with her mask down around her neck. Her germs could come wafting out at me through that huge gap in the glass. I will not recommend this location of UHaul to anyone. I used the other location at the south end of town and the one over in Blackwell with no problems. All the locations I used in Iowa were super clean and fantastic!

Rachel T. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

BRANT M. 
Rating:
5.0

Customer did not leave a comment.

Monica L. 
Rating:
5.0

Prompt friendly service.

David B. 
Rating:
5.0

Great service

Rebecca V. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Lesa F. 
Rating:
1.0

He just said drop it over there and left

Gregory O. 
Rating:
1.0

The staff acted like she didn't even give a crap we were there and that it felt like we were bothering her. The truck was horrible! The steering felt so loose that when doing 50 mph or above it gave the death wobble. We had a blow out not due to a nail or anything but due to a heavily dry rotted tire!

seth E. 
Rating:
3.0

Dropped off truck after hours -no problems, very easy!

Henry M. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
4.0

Don't know. Personnel were cordial, helpful and professional.

Ron B. 
Rating:
4.0

Staff was cordial and helpful - especially Nate. I would have had more confidence had I received documentation at the time of my turn in in addition to the assurance that I would receive email confirmation of same - which happened as promised.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

All was excellent. Duane always does me right.

Ira M. 
Rating:
5.0

Excellent service...staff was very customer oriented! Would highly recommend!

WAYNE E. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Everyone was especially helpful.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
4.0

Customer did not leave a comment.

Pam K. 
Rating:
4.0

Customer did not leave a comment.

Dewey C. 
Rating:
3.0

Customer did not leave a comment.

Allan O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Have blankets and dolly's available also

Cheryl J. 
Rating:
2.0

Did not know what they were doing! We did the pre check in and I was still there for 45 minutes! Will not use this place again! Needs to get someone in there that knows what to do!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Dwight H. 
Rating:
4.0

Make sure the trailer is properly secured to the ball hitch before sending out equipment

Maurice M. 
Rating:
5.0

Customer did not leave a comment.

jay L. 
Rating:
5.0

The team at Hammock Motor City in Ponca City Oklahoma has done a great job!

Bryan S. 
Rating:
5.0

They went out of there way to help me.

Michael M. 
Rating:
5.0

We did mobile pick up and everything went a lot smoother than anticipated! Just remember when you are done there is a check in process that requires pictures of odometer etc so don't dump keys in return right away.

Maria M. 
Rating:
3.0

The people very nice. However the U Haul office system caused a big delay. The first time I tried to rent a car hauler the clerk and I completed the paperwork but couldn't enter it into the system. I had to cancel because of a deadline. A week later I tried again. Your system had dumped all my info so we had to re-enter it. The car hauler was fine and the return was fast and easy.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

KELLY S. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
4.0

We got a call the day before our rental telling us they didn't have the truck we reserved. The truck had been reserved for several weeks. They got us a larger truck but you reserve something you expect for them to have it instead of renting it to someone else.

Donald F. 
Rating:
2.0

Customer did not leave a comment.

Karen R. 
Rating:
1.0

If you don't have dolly's available then it shouldn't be listed as an option on the website. The equipment's battery died right when we were going to return it. There is no reason for that battery to have died. He had just used it an hour before and no lights were left on. Roadside had to come and jump it and towed it off. They credited us for the fuel we were unable to put in it but billed us for 113 miles when we only used it for 23 miles. My husband had to speak to the Regional Manager to get this corrected. No one else was willing to help us make this right. We've always had issues with Uhaul. I hope to never have to use your equipment again.

Jamie M. 
Rating:
5.0

Excellent customer service, convenient location!

Rob L. 
Rating:
5.0

Nothing, excellent customer service!

Rob L. 
Rating:
5.0

Customer did not leave a comment.

GARY DEAN B. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
2.0

I am very disappointed with my rental. Once we started loading boxes, multiple cockroaches started crawling from under the wood paneling and all over the u-haul walls. I called the office twice to see if I could get a different rental, but they did not answer. We drove the u-haul back to the office but they were already closed. We didn't have a choice but to move that day, with the roaches. My stuff is now crawling with them and I am now having to spend the time/money for pest treatment.

brittney B. 
Rating:
4.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Easy pick up location and process.

Tony V. 
Rating:
1.0

26 foot truck inside of bed was filthy and I had to sign off prior to renting truck that it was clean. The dealership never cleaned the bed nor the inside of truck which floor board and console was dirty. Also ironic that the dealership has a detail shop they run as well, how hard then to clean the u haul? Would not recommend this location to anyone, never accommodating nor do they have good customer service. I had to spend 10 minutes or more sweeping the inside bed of truck and found 3 nails and several other items that would damage furniture.

Link C. 
Rating:
2.0

Customer did not leave a comment.

Andrea P. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Thank you

Walter M. 
Rating:
3.0

Customer did not leave a comment.

Becky N. 
Rating:
4.0

Try to have more equipment available, like dollies.

Sarah M. 
Rating:
5.0

Keep going

Sharon U. 
Rating:
5.0

N/a. After hours. Easy to spot, drop off.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Everything worked very well for me. Keep going like that.

Sharon U. 
Rating:
5.0

Customer did not leave a comment.

Lauretta M. 
Rating:
5.0

Customer did not leave a comment.

donald F. 
Rating:
5.0

Customer did not leave a comment.

Marlene F. 
Rating:
4.0

they were friendly and helpful

Chancy D. 
Rating:
2.0

Customer did not leave a comment.

Karen M. 
Rating:
3.0

Customer did not leave a comment.

JORGE ALBERTO E. 
Rating:
5.0

Customer did not leave a comment.

Pam L. 
Rating:
4.0

Customer did not leave a comment.

roger Q. 
Rating:
5.0

Customer did not leave a comment.

Mahaprasad K. 
No reviews have been submitted for this location.

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