I love the fact that in order to pick up the truck I have to do someone's job from my phone and pay full price to rent the vehicle. I had zero help from any onsite employee during pickup. If this is how its going to be I will rent elsewhere.Daryl K.
Trailer Rental & Towing in Ponca City, OK at Hammock Motor City
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ponca City, OK 74601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Upon arrival at the drop off location, there were no after hours instruction posted, no after hours phone number, nothing. Even though I had the 800 number for U-Haul, the telephone wait was unacceptable, and the online instruction provided were not easily accessible; therefore, I had to keep the U-Haul trailer parked illegally at my place until Monday morning. I will NEVER use this U-Haul location again. There are other U-Haul renters in town, and I know that they have after-hours instructions and phone numbers posted. The attitude of the person at the drop-off check-in counter was pathetic, and she could not understand that there was a problem because no after-hours instructions were posted. She seemed to think that the U-Haul 800 number was the answer to everything, and that it was acceptable that there were no after-hours instructions, no operating hours, and no after-hours phone number posted at their location. The two phone numbers I had for this drop-off location were connected to an answering machine, that was not checked in time to provide information to me. I never received a return phone call from them. Very poor, uninterested customer service attitude. Never again!!!VERNDELL G.
Had to demand someone to come inspect the trailer after being told to park and unhook trailer, parking lot was covered in ice.CHARLES A.
Drop off location personnel were rude, charged a whole extra day for everything for being 1 hour late, charged for fuel when we actually had more in tank than when we picked it up, refused to buy back extra unused uhaul boxes which clearly states on boxes uhaul buys back 100% guaranteed. We will never go here or recommend to anyone.JAMES B.
Used this location 2 times within say 2 month period. Outstanding customer service....Clifford J.
Upon my departure of Oklahoma, Amanda was extremely helpful at fulfilling my needs. She went above and beyond her duties to satisfy what I needed even when the needs were not on their location. It was also a last minute notice that she pulled a rabbit out of her hat when my original contract from 2 weeks prior had been closed down.Donald G.
I clicked on the app and pushed the button that said the truck was clean because I assumed it would be. The cab was FILTHY with cigarette ash and crumbs all over the floor and trash on the floor behind the seats and spilled/dried/sticky stuff in the cup holders. The back of the truck was layered in dirt and someone had left a Gatorade bottle on the floor. The door to the back was not on springs and took three adults to push it up and when it was closed was VERY dangerous as it came crashing down with unstoppable force. When we checked in, my husband was forced out of the building because he forgot a mask and they didn't have any. Then the girl who checked me in sat behind the glass, which has an 8-inch opening across the bottom, with her mask down around her neck. Her germs could come wafting out at me through that huge gap in the glass. I will not recommend this location of UHaul to anyone. I used the other location at the south end of town and the one over in Blackwell with no problems. All the locations I used in Iowa were super clean and fantastic!Rachel T.
Prompt friendly service.David B.
Great serviceRebecca V.
He just said drop it over there and leftGregory O.
The staff acted like she didn't even give a crap we were there and that it felt like we were bothering her. The truck was horrible! The steering felt so loose that when doing 50 mph or above it gave the death wobble. We had a blow out not due to a nail or anything but due to a heavily dry rotted tire!seth E.
Dropped off truck after hours -no problems, very easy!Henry M.
Don't know. Personnel were cordial, helpful and professional.Ron B.
Staff was cordial and helpful - especially Nate. I would have had more confidence had I received documentation at the time of my turn in in addition to the assurance that I would receive email confirmation of same - which happened as promised.Ronald B.
All was excellent. Duane always does me right.Ira M.
Excellent service...staff was very customer oriented! Would highly recommend!WAYNE E.
Everyone was especially helpful.Bruce M.
Have blankets and dolly's available alsoCheryl J.
Did not know what they were doing! We did the pre check in and I was still there for 45 minutes! Will not use this place again! Needs to get someone in there that knows what to do!Robert D.
Make sure the trailer is properly secured to the ball hitch before sending out equipmentMaurice M.
The team at Hammock Motor City in Ponca City Oklahoma has done a great job!Bryan S.
We did mobile pick up and everything went a lot smoother than anticipated! Just remember when you are done there is a check in process that requires pictures of odometer etc so don't dump keys in return right away.Maria M.
The people very nice. However the U Haul office system caused a big delay. The first time I tried to rent a car hauler the clerk and I completed the paperwork but couldn't enter it into the system. I had to cancel because of a deadline. A week later I tried again. Your system had dumped all my info so we had to re-enter it. The car hauler was fine and the return was fast and easy.Richard F.
We got a call the day before our rental telling us they didn't have the truck we reserved. The truck had been reserved for several weeks. They got us a larger truck but you reserve something you expect for them to have it instead of renting it to someone else.Donald F.
If you don't have dolly's available then it shouldn't be listed as an option on the website. The equipment's battery died right when we were going to return it. There is no reason for that battery to have died. He had just used it an hour before and no lights were left on. Roadside had to come and jump it and towed it off. They credited us for the fuel we were unable to put in it but billed us for 113 miles when we only used it for 23 miles. My husband had to speak to the Regional Manager to get this corrected. No one else was willing to help us make this right. We've always had issues with Uhaul. I hope to never have to use your equipment again.Jamie M.