Customer Reviews for Hammock Motor City
(U-Haul Neighborhood Dealer)

Rating:

4.0

Good customer service !!

Rating:

5.0

Everything went smoothly from truck pickup to drop off. I didn't know I would need to list references to be contacted upon pickup which took some extra time. That's only because I'd never used UHaul before. The truck ran smoothly and we got the 26' so everything was able to be loaded and hauled in one trip. I will definitely be using UHaul again for any upcoming moving needs.

Rating:

4.0

Employee very helpful

Rating:

3.0

The location was fine and no problem there. The individuals at customer service were rude. The online pick up took over half an hr and was not convenient at all! Over all uhaul has definitely gone down hill and forgot about providing actual customer service

Rating:

5.0

It was a different experience but easy and affordable.

Rating:

4.0

The trucks damages present when I picked the truck up were a little concerning. It made me paranoid that I would be blamed.

Rating:

5.0

Ponca city Young lady there was outstanding and very friendly

Rating:

1.0

Not happy with the way the charged a cleaning fee for a car transport that wasn’t clean when I got it

Rating:

3.0

No one to help except lady behind counter & she did. She was very pleasant & nice.

Rating:

4.0

000

Rating:

5.0

quick process friendly service

Rating:

5.0

great service

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Very friendly and helpful

Rating:

3.0

The rep did a good job of getting me processed as quickly as possible. I was concerned with data security at the location. Rep took a picture of my driver's license with her cell phone.

Rating:

5.0

The alignment on this vehicle is pretty off, the steering wheel was sideways while I’m driving straight. Other than that, no issues.

Rating:

2.0

I don't completely believe it was this locations fault or the Uhaul company as a whole. I had a scheduled pick up for 4:00 and received a phone confirmation a couple of days earlier. I arrived at 4:10 and they were closed. No information on how to get the key from the drop box. Called another Uhaul place in south part of town and they had closed at 3:30 but could see that NO KEY was left in a drop box for me. This gentleman made several calls and tracked down the owner of the other company and they sent a former employee to help me get keys to the truck. At 5:00 while I am standing at the original place, I get a text that says my truck is ready for pickup.

Rating:

1.0

Pick up processing took 30min even though we had reserved through the UHaul App

Rating:

2.0

Clean out truck. Check wiper blades. Get the right size truck that was ordered

Rating:

5.0

We were charged for 3 gallons of fuel. We filled the fuel tank a little more than half tank just as it was when we picked it up and we’re told it was only at half tank. I took a picture and submitted it at drop off but your site wouldn't upload the picture.

Rating:

4.0

No problems with check-in or return Good experience

Rating:

3.0

The app didn't work. It wouldn't take my location and wouldn't let me proceed without it.

Rating:

5.0

Excellent

Rating:

5.0

Once again I want to thank U-Haul for helping me to get my receipt through the app online because the app was not working for me while I was trying to drop these off they were excellent in that and I appreciate everything they do and Aiesha was excellent with the help and I appreciate her.

Rating:

5.0

Nothing they took care of me pretty good

Rating:

5.0

Extremely courteous and professional.

Rating:

5.0

Make/mark clearly designated spots for dropping off equipment. Was difficult figuring out where to drop off equipment without having to ask staff for help. (Apparently there were vehicles blocking most of the drop off area.)

Rating:

1.0

I won't ever go back to this location. They told me there was a full tank of gas and that I had to bring it back with a full tank. My fault for not checking immediately but I was on a tight schedule and on my way to my destination I realized the truck had only been given half a tank and yet I had to bring it back with a full gas tank. Is there no one to check to ensure the vehicles have a full tank? Not only that but I arrived back at 5 pm and the place was already closed....weird for a car dealership.

Rating:

1.0

Disputed start milage, as I only drove truck 2 miles to house, 7 mile to local dump, and 8 miles back to u-haul location. They recorded a start milage which added an additional 22 miles. Manager wasn't present to discuss discrepancy. They wouldn't allow me to close the rental an pay till manage returned. After being forced to wait 15 minutes and their refusing to allow me to finalize and pay for rental I left. Canceled my credit card used to initiate the rental. Filed complaint with corporate. Had to wait 30 to be assisted when I arrived also. 5 employees present. Only one serving customers. Very poor customer service and dishonest operation. Will never recommend or use them again.

Rating:

2.0

Let me just say, whole new training for all. Only the young man seemed to have it together. We will go to different place here at uhaul next time.

Rating:

5.0

The only thing wrong was someone had smoked inside the truck and it smelled very strong of cigarette smoke.

Rating:

1.0

U-Haul sucks

Rating:

5.0

Great customer service

Rating:

3.0

Would recommend better signs to indicate where to park UHAUL drop offs after hours

Rating:

3.0

Not very helpful.

Rating:

3.0

The team was very nice and helped me get the trailer off my truck.

Rating:

5.0

I had changed my uhaul date twice. The office was very complicate and made it possible to make my move easily .. i thank you and I will highly recommend your service to anyone in need . You have an execellent staff. Thank you Florence Berthiaume .

Rating:

4.0

Make sure the guy who hitches up the trailer to my vehicle isn't wearing a shirt with a huge marijuana leaf on it. Not a good look concerning safety.

Rating:

5.0

Staff were awesome. So helpful. Thanks

Rating:

5.0

Really nice staff. Very clean and well organize facility. Thank you

Rating:

2.0

I have a claim filed for damages done. I have gotten little feedback on what to expect for resolution.

Rating:

5.0

The process of getting the trailer was horrible. I reserved it for Denver CO and after confirming the day before, I was driving 8 hours down to Denver when I received a call stating there was no trailer available in Denver and they automatically changed my reservation, without my consent, to pick up the trailer in Delta CO which is 4 hours away so another 8 hour round trip!!!! AS IF THAT WAS NO BOTHER!!!!! REALLY????? I was able to change the reservation to Cheyenne WY with 4 phone calls - 3 of which the agent hung up on me so I had to call back..... My friend rented 2 UHaul trucks 3 weeks later and it was the same issue. She called, reserved 2 trucks, 2 weeks in advance, confirmed the day before and had a call stating they could not provide the trucks. She was forced to get smaller trucks and had to return them to the same location which added mileage which they would not compensate for appropriately. Honestly, due to both these experiences, I will never do business with UHaul again.

Rating:

3.0

They would not let me rent a dolly after renting truck... apparently they mut be rented together.

Rating:

5.0

The service was good but the truck was a bit dirty.

Rating:

5.0

Keep doing what your doing. I tried another uhaul location in town and they failed.

Rating:

3.0

My original reservation was for Stillwater, OK. The day before pickup I was notified that Stillwater didn’t have an available truck. I was told that the closest location was in Ponca City, 43 miles away. I was given an extra rental day and some mileage, both of which weren’t used or necessary. In the end, I had to absorb the cost associated with travel to and back from Ponca City.

Rating:

5.0

She was nice

Rating:

1.0

Employ individuals who will remember to set up what is asked of them. (After-hours pickup to be exact) Woman that I spoke to over the phone did not set up pickup process as she said she would. My trip was delayed approximately 15 hours and I ended up having to pay an additional $100 for an Enterprise vehicle because of her mistake. When I arrived to pick up the Uhaul truck the morning AFTER my pick up date to ask what went wrong she said “Oh I completely forgot to set it up!” and laughed immediately after. It was truly a poor experience.

Rating:

2.0

I was disappointed with the reservation system uhaul is using. I made my reservation ahead of time. The day before my pick up they call and tell me they have no trucks that I am requesting in the area. I had to go to a smaller truck and drive 150 miles oneway to get it

Rating:

2.0

Staff was rude and unfriendly. I was also charged for an extra day even though I had the vehicle and trailer in ahead of time.

Rating:

5.0

Very good

Rating:

3.0

This is more the customer's responsibility, but if you don't already have a way of penalizing customers for dropping off their U-Haul trucks in front of open parking spots, we hope you will implement something. We came around 5:00 pm one evening and the only parking spot left to park a trailer was mostly blocked. We wanted to be considerate and leave our trailer in a convenient spot for the next person but had to slowly back in at a tight angle without hitting the cars around.