Customer Reviews for Hampstead Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hampstead Self Storage

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Ronald P. on

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Good knowledgeable professional staff!!

Sid H. on

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All good

Josef O. on

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Chris was outstanding! He went way over to help us get the equipment working so we could pick up our daughters table! Outstanding customer service and great value!

Penny T. on

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VAN H. on

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Shanna S. on

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Suzanne D. on

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The contacts were prompt but seemed a bit confused about how to get me into the unit. After a few calls and a visit they figured it out.

Doyle G. on

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Aden W. on

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JULIE A. on

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Jennifer H. on

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Chris G. on

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Warren H. on

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Donald B. on

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Susan W. on

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Slade S. on

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This was thevwirst experience ever and will be contacting your corporate office tomorrow.

Fay D. on

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Ronald P. on

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I was pleased with the service I received today. Would recommend it to a friend.

Holly L. on

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Although to no fault of the lick up location, they were great, we did however have some issues with our reservation. We were never called with address of the pick up location (changed due to availability). Called customer care twice and was disconnected both times. By the time we got someone on the phone it was 45 minutes after our pick up time and our pick up location was nearly 40 miles from our home. This issue actually caused us to keep the truck for an extra day. We had scheduled an early pick up due to the extreme heat. By the time we started loading it was over 112°. To say that part was a bit annoying and costing us extra too is an understatement. Please be more mindful in assisting those with pick up locations. A simple email or text would have been perfect.

William R. on

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ken L. on

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Both Mark and Chris were great to work with. When looking for a truck Mark didn’t have one available, but called the moment one came in. Perfect!!

Theo M. on

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Good Job!

Douglas C. on

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Great service and friendly people

Gregory A. on

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My rental trailer was moved ( as I watched) approx 100ft from my preferred rental location to this new storage facility. Then Hampstead Self Storage didn’t have the blankets I requested so I offered to walk over to my preferred location and retrieve them, and did. If you stayed with my preferred location it would’ve worked out better for all concerned. Moving my preferred location only made more work for both people running them....

TAMMY B. on

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Douglas C. on

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It's a modern facility. A big change since I last rented uhaul. They do lots of communications by technology. Friendly management. And they are on time

Antonio D. on

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Great experience

Ellen S. on

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HARLEY M. on

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dennis W. on

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Nothing.No improvement needed.

richard C. on

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Michael G. on

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Mike was extremely helpful.

Calvin P. on

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Nothing

Linda B. on

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Would not recommend U-Haul to anyone due to lack of value in customer service.

Sean S. on

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easy and convenient. Staff very friendly and return process was very easy.

Andrey B. on

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Carolyn L. on

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took the man long time for paperworktrailer was very dirtymy husband wash the trailer while the man stood and watch he said he couldnotcutthewateron he was dizzy on a lot of medicine he needs to be at home

Joe Z. on

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Everything went very well. The people and service was great.

David V. on

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ROY A. on

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The representative was polite and friendly. Nice location. Economical alternative to purchasing a specialized piece of equipment.

James R. on

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Everything went well.

David V. on

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Very good service

Jefferey F. on

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Richard C. on

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Mike S. on

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Ron L. on

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Keep up the good work.

Randy K. on

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Michael C. on

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Everyone was excellent!!!

Steven S. on

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Everything was perfect!

Richard M. on

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Ordered two dollies and 4 dozen blankets and received none.

Michael C. on

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Chris and Mike are super professional and helpful

April D. on

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Michael C. on

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Mike was AWSESOME !!

Amanda F. on

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Best customer service at this location!!!! Very friendly and great people!

greg P. on

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Charles E. on

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The staff seemed to have a hard time using the U-haul software system.

Derrick B. on

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Lucy K. on

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Chris was wonderful to work with.

Douglas B. on

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Luis M. on

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Quick and fast service

JAMES F. on

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Very helpful and everything went as well as can be expected.

ROBERT Y. on

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Everything was great

Calvin P. on

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robert S. on

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James S. on

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The service was excellent in all respects.

chris S. on

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Nice people. Please see my other review about lock box. Nice looking storage facility.

chris S. on

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Nice people. Should install a regular u-haul key drop box. The box hanging on their outside wall to put the keys into for after hours drop off was not secure. Anyone could have reached into that flimsy box, pulled the truck keys out and stolen the trucks we were dropping off. That is not good!

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The pick up location is not the problem, it's very convenient that Uhaul doesn't ptu a review of the company, just it's locations when the locations are at the mercy of the company. Uhual itself sucks, I will never use them again. I have been trying to get a refund for over 2 motnhs, they ignore emails, don't respond at all, give me information I don't ask for as a way of prolonging the process. THey didn't have my equipment at the time it was promised after I specifically called and verified that they had it ready, we had to drive an hour out of the way to get our truck then drive back to the original location to get the rest of the equipment we ordered, we were under a huge time crunch, missed our deadline, had to inconvenience people to accommodate us because of it. This company sucks. HOwever Hampstead location was fantastic, they were teh only ones out of the three loations we were sent to that were of any help whatsovever.

RONALD P. on

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Staff was very professional and helpful.

Annette P. on

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Debra W. on

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Chris , was great, gave me all information, and was ready to help us. Great guy and great business..