Customer Reviews for Hamtramck Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hamtramck Hardware

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Gem M. on

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Mubarak A. on

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intekhab a. on

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Karen C. on

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The 15' truck was open to the elements when we went to pick it up and was not clean, kind of dusty and dirty. But, the truck was ready and were at our move location within minutes. The pick up location was very close to where our move originated, so it was very convenient, which I is why I recommend it.

Cheryl S. on

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Kind of sketchy, but the employees of the Hardware store were awesome and very helpful!

Shakeyta G. on

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terry m. on

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Friendly people

Ankita A. on

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The staff here really doesn't know what they're doing. I don't think it's an actual uhaul location, but just a hardware store that stores uhauls as well. I would recommend an actual location. I had originally selected an actual uhaul location near my apartment, but at the last minute was switched to this location because mine did not have the actual truck I requested. This was not a good experience and I would recommend uhaul figure this out..

Roger S. on

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Excellent customer service from the young man who wrote up my contract, walked me to the truck and explained all the working components. Checking back in was quick, easy and very professional.

Christopher S. on

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Sazeda B. on

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Michael L. on

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Faisal A. on

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It's same the first one all the time

Tanya H. on

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Employees at this location are very unprofessional the only reason I did not use another location is that I was pressed for time. I would NEVER use this location again or recommend it to anyone. Service was horrible. They had no customer service skills & I hate spending MY money with people like that.

Ahmed A. on

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YAHYA A. on

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Thank you great people!!

Roderick T. on

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Don't allow this hardware store to Rent out Uhaul trucks. Boss has a bad attitude truck was very nasty inside front and back , and the truck ran like shit

Doretha J. on

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Abhishek S. on

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Guy was really helpful and professional.

Renita B. on

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This is a very busy store. Trying to get someone's attention for Uhaul was a bit much. Especially on the return. The truck wasn't cleaned out before my rental. I took pics. The managers response was, "and...".

Freda B. on

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Not to Discipline your employees in front of the client.

Emelia H. on

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diane C. on

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The service was great but it would be even better if you provided your customers with a driver .

Gail B. on

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Jacob H. on

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abdulhakim g. on

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Kandice H. on

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They were really slow. They had a new guy learning the job and I was in a hurry. So it took me 20 minutes to get my rental and 20-30 minutes to return it.

Mylana P. on

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Devin B. on

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Audryel C. on

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Radwan A. on

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I made reservation last night. Than i went to this morning to pick up the truck. They made me to wait to long.

muhaimin h. on

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The pick up location customer service is slow .Need improvement..

zaman q. on

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BARBARA S. on

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Quick and easy

sumon m. on

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Stephanie b. on

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Nothing everything was great

Michael M. on

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Lorraine P. on

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How about NOT inconveniencing your customers by switching the pickup location a day before. I reserved a truck months in advance and don't understand why there wasn't a truck available at the location I chose. I should have been first in line to get one.

Valon J. on

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Workers are aren't attentive and rude, one worker was smoking a cigarette while talking to me and was smoking it when he entered the vehicle to check the miles. Vehicle didn't have a full tank of gas and was poorly parked when I got it. Worst UHaul experience ever.

Thomas B. on

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Eric D. on

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Hamtramck Hardware couldn't use the own system properly, so I ended up having to wait an hour to finally get my U-Haul trailer. They told me that they didn't have the trailer I ordered online and that I should personally call U-Haul to find another location or to sort things out. The U-Haul representative had to call them after putting me on hold and helped them realize that they did in fact have the trailer in question; it was across the street in their U-Haul storage lot. I couldn't believe what a hassle this was and it caused me to have to drive through rush hour with the trailer rather than leaving before rush hour started like I had planned on. I won't be using small mom and pop places like this anymore. I'll be sticking to full U-Haul locations going forward.

maurice m. on

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BRANDII M. on

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Deanna J. on

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lawrence g. on

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Nothing

quintina w. on

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Steven H. on

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One of the trailer straps was broken, the ratcheting mechanism was loose and missing the main bolt. We were assigned a trailer that someone else was loading. We were sent to this location because the call center person messed up our original reservation, this cost us hours of travel time and twice what the original price was supposed to be. All in all, this experience with Uhaul was horrible. Called cutomer service and was told I had to wait 72 hours to hear back...nice service...not happy.

Dazia-Jana J. on

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Brent G. on

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Honestly, I’m not sure I will ever use U Haul again. The location was chaotic. I made reservations early but it took a good while before I could get the truck. Furthermore, my cost was significantly more than I was told online. I even had to repeat some of the details that I had entered online such as the equipment I needed and the drop off location.

Shuyeb S. on

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Customer service awful, i made online reservation. But they took almost 1hour to do the paper work plus returns time put us on line for 35 minutes

Logan E. on

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I didn't speak with the staff when dropping off the vehicle, my girlfriend's mother did. However they didn't seem super knowledgeable and the guy did ask her to park the truck and auto transport across the street and he seemed to not want to do it.

Esref T. on

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At lest get truck ready for customers and clean truck from the snow. Stop trying to cheat people on gas cause everybody can read gauge

daphney c. on

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The drop off point was at a Hardware Store

Brittany H. on

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Changed the location of my pickup, pickup was a hassle as I was told different prices at pickup than what was on my reservation, truck did not include the dolly I ordered, made my move so much more stressful than it needed to be.

Mark H. on

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Ryan F. on

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Diane F. on

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Theo R. on

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Needs better instructions. Was not informed that I had to fill up gas before returning. Blamed me for not knowing. A good example of bad customer service; blame the customer for their oversight. I forgot to take pictures of the odometer but I am positive they overcharged me by 4-5 miles. Gave me a lame excuse as to why. Service was so slow that I got frustrated and just had them charge what they wanted. Also, I specified online that I did not want the insurance coverage but they charged me anyways. Considering a chargeback for these reasons.

kazi s. on

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Van condition was so bad,allinment problem.

DERRICK H. on

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They truck was already not cleaned out and the mirror was not on the truck and they swiped my card with out me authorities from me and a signature

ABDULRAHMAN A. on

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I love there services

patrick b. on

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I had booked at a location near my house but when I arrived I was told that they were overbooked and that nothing was available. I had to drive much further and in the opposite direction that I was headed. At the Hamtramck location the employees spoke Arabic and I felt as though they were saying degrading comments about me. As them often laughed aloud when not speaking in English. They would change from English back to Arabic. A very unpleasant experience.

michael h. on

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Aliya K. on

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CONRAD K. on

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