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Paul P
Customer Reviews for H&H Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dan and his staff are very polite and helpful, no need for improvement
Robert Cnothing
Richard WAll Good
DANIEL SI still haven't gotten my money from what was on Hold compared to my actual total. It's been days.
Darren WNeeds to work on parking lot organization It’s a little cramped and untidy for picking up dropping off
Zachary SWould use them always absolutely amazing business !!!
Kali PGreat experience.
Thomas OFriendly service. Online check out timed out and would not allow me to submit last two pictures. Online return worked well, but I was unable to take pictures due to ice in parking lot. All went well.
Kerry GLove working with them
Kali PI believe your office over charged me. When I called and spoke to a representative, I was told to take it up with the Geneva office. The representative was very rude to me. That's not good. I believe an error was made from the U-haul office in Rochester.
josemary cvery accesible location. Friendly and quick service
David EI was just upset that I reserved a truck in my area and U-Haul reserved it out of my way. Instead of 4 miles one way I had to go 12 one way at $1.09 a mile.
Lisa RNone. I generally don’t write but the owner was friendly and helpful. Thought it should be noted
ROBERT FThere is a basic assumption the renter knows everything about the vehicle that is provided ie. dashboard controls, lights,etc. or what automatically occurs with the vehicle. It would be a professional courtesy for the business personnel to help/go over details of the vehicle. As it turned out, there was a mix-up with the vehicle/rental and we were given the wrong one as determined by the number on the truck and mileage. This was not discovered until we were at the drop off point. Part of this problem could be on me, as the print out of the contract was a small print and as such was difficult for me to read. A subsequent call to UHAUL indicated that there was indeed a mistake, and it was remedied by the company for mileage used. The representative was very respectful and helpful and adjusted the rental total price. As with any contract it is advisable to "read the small print" and question anything that is stated/printed so that possible problems do not occur because of the description of the vehicle being rented. The rental personnel should help out in this regard.
Jeffrey DDrop off with App was very easy
John FLights did not work, “we” had to fix before we could use the car hauler. This should have been checked out before it was picked up.
Steve SDanny was amazing in scheduling my trip...and Johnathan my driver was beyond amazing!!!!
Jean DGreat manager Pleasant to intteract with.
Chris BNothing
Lynda VGreat experience for a last minute need. My only area of improvement would be the app. Location was great.
Matthew HI booked the U-Haul for travel of 240 miles accidentally and was told that I would be reimbursed for any mileage that I didn't use. I never received any money back and I used far less milage than I anticipated. It's disappointing to me!
Peter BThe place was closed with no clear direction on where to drop the trailer or any way to confirm it was there
manny cA rear view camera would aid in hooking up tow trailer/ tow dolly.
Michael DThe place was locked up when I arrived, but they were out on a tow and back within 10 minutes. The voicemail was full, so I couldn't leave a message, but everything worked out. They were very helpful and made sure I had everything I needed before I took off.
John CAll good.
Alison EThe app was very frustrating, especially since the location I had to pick up from had an AWFUL signal. AND no one bothered to tell me that the place I had to pick up from was closed on Saturdays and HAD to use the app. LUCKILY, the owner of the place just happened to be there and took care of me. I have dealt with U-Haul in the past and this was the worst experience yet. ANNOYING.
Mark SGreat service
FRANK LExtra charges to use this return location. And, ultimately, it cost us over $1100 for a one way overnight from Boston to Cleveland. This is not on the Brighton or Geneva locations, but I would never, ever pay that kind of money ever again!!
Joe SI cleaned the truck out but was charged a cleaning fee
adrienne sAlways happy at this location- never a problem!
Mary WGood people, good product, good service, good prices ! What more could you ask for ?
Jim gVery satisfied
Erick PLocation was fine, truck was in good working order just a little beat up, as to be expected with a rental truck. This truckdid however have a leak sonewhere in the roof of the cab that caused water to drip down back wall. Wasnt an iasue for me truck did as expected.
Jeremy PAll I will say the Uhaul team at Woodlawn works hard and amy to please.; I couldn't ask for any thing more, great job. One has to be patient, they will work with U
Robert TMy only complaint is that the cab of the truck had trash under and behind the seats and the in the trailer of the truck there was an old broken computer chair left in there. We ended up taking care of it so we didn’t have to get charged the $25 fee for it not being cleaned out.
danielle aGreat Service and Assistance!
Ronald PPeople very helpful but trailer was dirty and I didn’t have time to clean
edith lI was overcharged for the mileage. The mileage when I rented the truck was higher than what was noted on the contract and when I turned it in I was charged for 130 miles rather than the estimated 30. Because I was renting off hours I could not change the starting miles on the contract.
Elwin SEasy rental, clean truck, and no issues. What someone needs for a flawless rental
Christopher BThe site was dark, and as a towing lot, hard to navigate and find a spot to park a 20' box truck. When calling upon arrival as stated on the contract, the person answering the phone did not answer as though it were a business, and offered" Just drop it off, we'll take care of it" without much more support.
Ceara SVery friendly staff great service
Charles BThe transmission broke & I barely made it back !only got the use of one day paid for 2 & didn't finish move
SHAUN HVery accommodating
Greg ZOur Uhaul was very dirty when we picked it up. There was dirt and mud all over the floor in the trailer and we needed to clean it out before we could load it. We left it cleaner than it was when we picked it up but the floors need a thorough mopping. Additionally, there was not an appliance dolly or furniture pads available for us at the pickup location, despite reserving them online well in advance. We had a washer and dryer to move so this was incredibly frustrating to not have the equipment we expected. The truck was also dead when we tried to turn it on after unloading it. There were no exterior OR interior lights left on so this was very unexpected. The uhaul support person, DaVina, was very helpful in making sure a tow truck could come out to us to jump the battery. Overall, we are disappointed in our experience with Uhaul.
Michael FVan needed sweeping out but however, they were very nice and able to accommodate me last minute notice. If I need a U-Haul again, I will definitely go to this location.
Ross WGood people, good service, good equipment, good prices. What more could you ask for.
Jim gI could not say more about renting from this location. A family owed business, that makes you feel like family from the minute you walk in the door. I would drive miles out of my way to rent from them again!
Lori D