Tired of renting online cause they never have what they say they do and it wasn’t this location
ROBERT H
Customer Reviews for H&H Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terry was very friendly and was easy to work with.
MELISSA PThank you Terry for your help and everything was great!
Phillip SHave dealer take photos its not convenient
David CDealing with one place that the vehicle was supposed to be at, that wasn't there, then going to another place that affected the image. I didn't want to do the 24/7, wanted to deal with a human being. So, not happy with U-haul the corporation, not the location
Chad SThe man running the place is super nice and helpful.
REBECCA MGood location but no one was there when I dropped off. So left key in box. I dropped keys before I found out I needed all photos. I only took pics of exterior and odometer.
Monica MEverything was fine at the drop off as well!
Daphne TI have used this location a couple times now and they are great. The whole transaction was smooth and quick. Will recommend them to anyone needing a U-Haul.
David TEverything was great.
william mDidn't come with a dolly
Nancy BI enjoyed renting from the dealer. He was helpful and prompt. Easy to deal with.
Daniel PAsk questions but totally satisfied professional and polite
CHARLENE JVery limited hours of operation. Difficult to get a live person to talk with during regular business hours.
Brian HClosed during middle of tha work day .
George MExcellent dealer. Resolved drop off issue quickly.
MICHAEL CThe location is closed 2 week days, weekends, and no one could be reached by telephone. Be sure to call the main UHaul phone number to notify of a drop off if using this location.
Maria TThanks for all you help!
Brian FTruck could’ve been in better shape but it got me where I needed to go.
Amanda TNobody there to help me o shouldn’t have to check it in by myself. And would not answer the phone
Jesse CBe more thorough inspecting the turned in of vehicles. Make note of what the last customer reported about the performance of the truck. At first I was assigned a truck with the " check engine" light on. I informed the attendant who happened to be on the phone about the issue. The attendant was speaking on the phone about the truck issue. After the call ended I informed my concerned to the attendant and he promptly switched the truck. The new truck had no issues. That's great customer service.
Tomas MThe wind shield was cracked and also the truck was was very noisy and sound like something wrong with it I am lucky it made it to Arizona I would not recommend a truck rented from there again I should receive a refund the truck was in bad shape
Wilma HH&H was amazing to work with. He was very accommodating with our crazy schedule and weather conditions. Would highly recommend this rental location to others.
Christopher SDrop off was after hours.
Donna PTerry Harris is great!
Jeff SVery helpful!
Jonathan RThese are the easiest people to deal with ever. Always friendly. No surprises - I have what I need when they say it will be ready and it's not going to cost more than I was told upfront.
STEPHEN HThank you for all advise
BURWELL TFast service, got me out in record time
Robert BSuperior customer service. 5 Star service and product. Thank you.
Michael GGreat customer service.
Michael GTerry was very courteous and preparation was all ready to go.
Carol OFlatter and paved parking lot to pick up equipment. Otherwise it was great
Benjamin STerry was so helpful!
MARK RThe owner at this location is very nice and will make sure he gets what you need when you need it.
Robert DEasy pick up & Drop off. Friendly service. Simple transaction.
Robert HNothing! This location is already great!
Robert WSupply the reserved dolly with truck and provide all dealer locations with full selection of boxes. Training on dealing with public would be helpful also. Bad attitude and not helpful personnel.
Tom GI with here to return the truck got there on time to return truck tried to return truck on website couldn't get it work after almost a hour of trying finally got it to work to find out I was trying to be charged another day of rental plus mileage when I was told I wouldn't be charged no extra
John CMake sure you clean the equipment and rental before another customer uses it. When you say you are issuing a partial refund then do so but don't lie and then leave the customer cleaning a mess that isn't theirs to prevent them extra charges.
patty cNice!!!
JUAN DGreat place to drop off. Easy in and out.
Scott SWhen I went to pick up my truck the one I had given away luckily there was another one problem was I had a flying on a plane
Jose BQuick in and out. Everything went well.
Jerald EGreat communication. Truck was ready to go. Thank you!
Blain TThe truck was absolutely filthy inside and out. The check engine light was on when picked up, turned off 2 days later. There was a lot of damage unmarked. Being only 200 miles or less from completing my trip, the heater quit working and it was 109° outside. The last thing I wanted to do was wait for someone to show up with another truck and then move the belongings, we had already been on the road 5 days. I've used Uhaul multiple times in the last 13 years and this experience has left me very displeased.
Jennifer MWe went to 2 different locations and the staff was not helpful. The gas was not the same RUDE PEOPLE
Edward RHe was very nice snd pick up was easy snd quick. Thank you
Lezlie CI don't have any suggestions for improving, for this location. The owner of the business at the drop location was very helpful, when I phoned him with questions, prior to me renting the tow dolly. He was also very helpful, on previous occasions, when I dropped a tow dolly, or had questions about renting a truck.
ROY TAt the location everyone was professional and very friendly. They were very helpful and accommodating.
barbara b