I am very dissatisfied with the way this reservation was handled. My reservation was originally made with Centerville, TN as the drop-off location, and I paid for a one-way trailer rental specifically because I was traveling to Clarksville for business. I was later notified that the trailer would instead need to be returned to Hohenwald, TN, requiring me to travel approximately 45 minutes out of my way and beyond my destination. I contacted both the delivery scheduler and customer service and was assured that a supervisor would follow up with me. That call never came. This was particularly frustrating because I could have rented and returned a unit in Dickson, TN for approximately one-third of the cost. The combination of the unexpected location change, additional inconvenience, higher cost, and lack of promised follow-up resulted in a very poor customer experience. Based on how this reservation was handled, I will be looking at other rental options in the future.
Kenneth B
H&H Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hohenwald, TN 38462
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkNothing, keep up the good work!
Joshua TThe truck's battery was dead when we went to pick it up. Customer service via a phone call was wonderful and sent out roadside assistance. However, we got the truck jumped ourselves and cancelled the RA. We ended up being 1 hour behind on our plans due to this.
Nicholas HI called them 10 times over 3 days and never got a person? I arrived for drop off almost 2 hours before they were supposed to close? Nobody there. No phone service. So we never talked to a person? Don’t know if they are good, bad, or just having an issue?
BRETT HI found the main Nashville Tennessee office to be outstanding in customer service in making my experience a red carpet treatment.. The accommodation level of the staff was by far the best I have ever experienced and their ability to relax me during the stressful environment of moving during Dangerous icy weather will never go unrecognized by my opinion of the U-Haul corporation and I highly recommend their services
AARON B