Customer Reviews for H&H Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of H&H Towing

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Tammy M.
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My experience with this company was awesome! The owner and employees were Very accommodating. They even warmed up the u-haul for me. Now that's service !!

Donald L.
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Customer did not leave a comment.

Christopher K.
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The worst customer service I've ever experienced.

Luann D.
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Danny is great to work with.

BILL P.
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Very customer oriented! Saved me money by switching drop off location!

jeff V.
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Customer did not leave a comment.

David S.
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My first experience with H&H Towing. The staff were friendly, helpful and knowledgeable. Good selection of vehicles.

aberto M.
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Philip C.
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Daniel P.
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johanna R.
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Belinda T.
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The owner was more interested in personal conversations/phone calls than new customers. Although he did help us out after the fact with a billing issue. Information given was contradictory from person to person and often inaccurate.

David P.
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Dan is the best!

Eric H.
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Amazing thanks again Dan!!!

HELIO C.
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No comment

Alicia M.
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Location was wonderful, greeted with kind company.

Tim G.
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My experience was top notch. Dan Hickey was awesome and made our moving experience smooth. I would definitely recommend U-haul to friends & family.

DAN G.
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Danny was outstanding. I've rented dozens of times from UHaul in my life. This was, by far, the best customer service I've ever experienced. He certainly cares about the customer...a rare concept these days. I have a choice when it comes to rental companies in my area. I will go back to H&H towing every time because of Danny's attention to detail.

Robert P.
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Other than providing your service for free I cant think of anything. Lol. I did find the National website a little confusing to navigate

Michael P.
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Good people and service

Judy V.
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Totally satisfied , thank you!

larry W.
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Customer did not leave a comment.

Charles M.
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James W.
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angela W.
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JERRY G.
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Great service and friendly folks Looking forward to working with them again Thank you! Jerry G.

David S.
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Customer did not leave a comment.

Wayne A.
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David H.
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Christopher R.
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The Uhaul app did not work and I was unable to do the pickup as advertised. I was lucky enough that the owner of H&H was nearby and was able to help me out. Overall H&H was a big help. U-Haul itself was useless and made this a very time consuming and stressful process.

Julie F.
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Customer did not leave a comment.

William B.
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devin F.
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For starters the back of the truck was fifty, the front was filthy, the driver side door did not shut all the way. The owner or sales person was a dick. All together horrible experience and will not be using this service again.

David P.
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Customer did not leave a comment.

Matthew H.
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We booked self-service as the location is closed for the 4 of July holiday. However, the owner came to our rescue when the online process failed us. Very kind person!

Karen L.
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Customer did not leave a comment.

Karen L.
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Pretty sure I declined the safe move coverage and was still charged for it... but no way to prove that now...maybe a review page before check out would be good on the website

Marcia P.
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Customer did not leave a comment.

Brian B.
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paul D.
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John S.
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Jeff D.
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Philip C.
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Excellent service all the way around!

tammy B.
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Customer did not leave a comment.

Elena R.
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Betsy D.
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frederick B.
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George D.
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H & H service was excellent! They even assisted in booking my reservation when the U-haul website wasn't working. I highly recommend Danny and his team!

Ann B.
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Waited almost hour to get waited on then when asked for bigger truck was told no but then called had bigger one and had to not only unload in parking lot to new truck but was then told being charged for both u huals when this could of been prevented

Dana J.
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Owner was quick and professional, customer support was above average.

John S.
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Customer did not leave a comment.

Jessica D.
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George H.
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Cathy C.
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Sandy Y.
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Owner was really helpful and personable. Would definitely go back there!

Christine M.
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Timothy B.
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Brandy S.
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Very crowded and no information left, thankfully had online instructions. Dirt lot shared with auto shop. Wasn't dirty but in no way inviting either.

Dan I.
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Excellent transaction. Will do business again!

Theodore S.
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After having made my reservation for a different spot I was put into this place and 1/2 hour away from my destination meaning round Travel was 1 hour. when I arrived there I had ordered two dozen furniture blankets I thought that they would be in the truck I would be set ready to go but it took quite some time check out not too happy about that also I would have preferred to pick it up from a location on my way instead of going out of my way

Thomas O.
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Vary easy and friendly staff!

karen L.
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Super friendly and helpful.

KODJO P.
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Completely satisfied

Linda P.
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When arriving at the designated time of 0800, there were 3 others with the same time to pick up but no one was available to issue Uhaul trucks bc the person was out towing per the sign on the door. At 0830, I called Uhaul to complain and said they would reach out to the owner and when they made contact, they said he would be there in 10 minutes. Well, 15 minutes later he still never showed, one customer left, and the mechanic or who ever can up to try and do the issuance of Uhaul trucks and finally figured it out but owner still never showed. After 1 hour, I finally got my truck, was credited only $50 for my inconvenience and pay people to help me for the hour I wasn't their. I would never tell anyone about this location or use Uhaul again. I guess towing was more important than Uhaul services even after having 4 appointments confirmed for 0800.

melisa A.
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a-ok

Michael A.
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Customer did not leave a comment.

Jessica G.
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Nothing for the app worked, the man inside had to help with everything. I couldn't scan my drivers license or anything. Then I got a prompt to send my location to prove I dropped it off on time, after I dropped it off. I even drove back there to do it and yet that didn't even work. I only rented it for 4 hourse 1 day and am receiving a notice that I owe like $96, which there is no way that is possible, but can't even access the itemized bill you claim I have available... This whole experience was a complete joke.The people at the location were helpful, but the overall uhaul experience was terrible. I will NOT be recommending uhaul to anyone, and am fuming waiting to see what you claim I owe $90+ dollars on for a 4 hour in town rental .

Amara D.
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I returned the blankets folded as requested. However, they were damp (some were already damp when I got the truck, and others got damp during the move). At some point these blankets should be aired/dried to improve the experience for future customers. On an unrelated note, proprietor at H&H Towing was excellent! He was friendly, helpful, and explained everything to me.

WALTER N.
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Customer did not leave a comment.

Larry W.
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Paul P.
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Brian R.
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Have truck inside clean & ready, truck warmed up and ready to work.

Chris L.
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Good Morning, My experience with H&H Towing is tip notch! Pleasant and refreshing...couldn't and for anything more. Highly recommended!

Barbara G.
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Customer did not leave a comment.

David A.
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THE TRUCK TIRES ON THE TRUCK WERE NOT MEANT FOR SNOW AND ICE. I GOT STUCK IN THE DRIVEWAY AND HAD TO BE TOWED OUT OF DRIVEWAY.

Barbara G.
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Customer did not leave a comment.

Jim G.
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Jane A.
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Top notch (I believe the owner of H & H Towing), forgot his name! Funny, pleasant and a pleasure to deal with! Would certainly recommend and use again!

Dorothy P.
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Customer service at the location was great but my experience with U haul not as good. I requested a 4X8 enclosed trailer to be picked up at 8am. They had me down for a 12pm pick up and the trailer was not there. So we agreed to wait, then the person returning it was not able to get it there and the closest location was in Syracuse which we were asked to pick up. Not acceptable. Finally we agreed to an open trailer, not optimal but we made it work. With all the trouble this caused we were late to the event we were setting up for causing a lot of stress.

Jim G.
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No improvement needed, 100% satisfied.

kevin D.
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I had to drive over 80 miles round trip to pick up this trailer. I called customer service and told there was nothing they could do. Theresa was very rude and did nothing to make this situation right. I am extremely upset over this whole situation . Please call me to resolve this.

Garrett M.
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big lot, easy to maneuver in....

Randy F.
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Customer did not leave a comment.

Roger O.
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Excellent

Benore B.
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I will no longer use u-haul since they continually make me drive 40 and 50 miles to pick up. I am the customer, it should be brought closer to me.

Tina M.
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Customer did not leave a comment.

Brittney A.
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RICHARD P.
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Brian G.
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PETER G.
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excellent customer service. explained in detail how all equipment and billing worked. Peter Gillotte

michelle S.
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Customer did not leave a comment.

leah C.
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Was charged more than I was quoted online

Richard H.
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When I arrived, the electronic pick up was not apparently set up by the prior phone rep correctly and was showing as hand delivery. Luckily the owner was there and took care of me. He was fantastic !!! I will definitely use H&H Towing for U-Haul needs in the future. I used Budget rental earlier this year when I moved my daughter from North Carolina back to New York and their truck was nowhere as nice as the U-Haul truck was. Their door leaked when it rained, the cab was so noisy you could not hear the radio. I think they had a muffler vibration as well which made the 12 hour trip not very nice. This truck was much more quiet and did not leak in the rain !

marco V.
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Customer did not leave a comment.

KIM D.
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Pretty amazing guy! Met me after hours to drop off trailer. This to me is excellent customer service!

Eugene B.
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Customer did not leave a comment.

Jeff K.
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John H.
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mark B.
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everything was perfect thank you

Stevan R.
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Great place to rent a U-haul. Very good service, easy to get to and the truck was great. No red tape!

No reviews have been submitted for this location.

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