Customer Reviews for H&H Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of H&H Towing

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Richard G. on

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Improve website to make it more straightforward to use; this comment directed at company, not local dealer

jim d. on

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Great service!

Alan C. on

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Karly R. on

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The parking lot is too small for the number of trucks being returned.

Dee r. on

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Location manager attempted to correct a series of errors committed by U-haul and was able to finally get me started on my long haul trip.

Beth M. on

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Lloyd B. on

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Everything was great. The manager, Danny, was very helpful. He recommended a mover to help us load the truck. They did a great job and were very reasonable and were available at the last minute. We called on Tuesday and they loaded us on Wednesday.

Sara A. on

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Greg G. on

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Dusti-Lee P. on

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sandra s. on

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NICK Q. on

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attendant was away when I wen to stop off, but I spoke with him on his cell, went through the rental agreement, told him what I was turning in re: equipment rented, gas level, etc, and I had an email receipt a few hours later.

cindy k. on

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John G. on

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Very nice to work with. Easy in an out location. Helped me out in a pinch.

Mike R. on

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Jeffrey G. on

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dan p. on

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Very good drop off was a breeze. Danny P. In the Finger Lakes

FRANK M. on

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Tim P. on

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Drop-off was OK, there was nooone there but I dropped it off and stuck the paper in a access box.

gabriel o. on

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Keep the good work.

Lorretta S. on

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Danny of H&H Towing was very accommodating. I was able to manage the pick up and drop off before and after hours with no problems.

Carolyn C. on

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Elizabeth M. on

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Ken D. on

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Marion D W. on

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They have a large selection of different size vehicles to best meet your needs. Address is easy to find on a major route. Close to NYS Thruway. Staff very helpful.

CCN F. on

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Jim g. on

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Very accomadating, friendly, hepfull, no improvement needed.

Amy P. on

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Not very clear where to park the uhaul after hours.

Jennifer L. on

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Mr. Hickey was awesome, personable and easy going. Ny rental experience was seamless! I will definitely rent from him again and refer him to friends. Five star service! Thanks again!

charmaine u. on

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JENNIFER F. on

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Luann D. on

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Sean P. on

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The e-checkout was pretty terrible, I had to keep taking the same pictures of the same documents over and over, I gave up and walked in the store that helped me in 5 mins. Fix that system, all my pictures were accurate and clear.

Sheona K. on

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Sherry C. on

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geneva g. on

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The back of truck leaked water.

anelicia m. on

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HARRISON S. on

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Danny is a pleasure to work with. He and his staff always take care of the customer and I enjoy renting from them.

James R M. on

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Dan Hickey at H&H in Geneva was very helpful I appreciated his personal help!!!

cheryl t. on

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Always a great experience. Dan is very good to work with and just down the road from our business. I would recommend him highly!

Alysha A. on

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H & H was very friendly and helpful! Next time I need a Uhaul this is where I will go.

sandra s. on

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edward s. on

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Rebecca W. on

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Randy S. on

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It rained a lot during the move. A lot of my stuff got wet toward the back of the truck. I believe the rubber seal needs to be replaced.

bob r. on

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dan b. on

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Don't change my pickup apu time qithout.my.kniwledge or permission ever again. The lie, that a voicemail was left for me informing me.of this time change, is why I'm now filing a complaint with the New York State Attorney General's Office. Lies piss me off. Especially when your customer service agents refused to accept the facts. Good luck with the Attorney General's Office! You'll need it.

Kent L. on

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Very nice station owner to do business with.

Richard L. on

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we had a hard time finding the place so maybe a big A-frame sign out front would help! FYI...GPS took us in the wrong direction so that didn't help;) Other than that the person working was friendly and helpful and we were very satisfied with the experience.

Jessie C. on

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Thank you for all your help, and it was very easy to pick up and go.

Matt S. on

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nancy c. on

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I was told to be sure to fill up the tank or I would get a 'huge surcharge'. I drove the truck a total of 19 miles and when I filled up the tank I put in 5.77 gallons - definitely more than the 19 miles I drove it. I was really mad and I had put the key in a lock box so i called the man. He apologized and said he would do something to make it better. He gave me a $5.00 credit. Considering i paid $16.97 for the gas this was clearly not enough. I should have paid $5.00 and been compensated $11.97. That is not a good way to do business.

Stephen N. on

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red m. on

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Representative Dan Hickey very accommodating and hospitable. Would highly recommend H&H towing to anyone.

Michael M. on

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Teresa K. on

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Steven F. on

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The rear tire on the truck was low on air but did I not realize it until I figured out how to work the dashboard programming. The online booking was easy but physical pick up was less than subpar . I picked a location 12 miles away but then was told I had to drive 40 miles to pick up the truck. Express check out took over an hour. Uhaul did give me an extra 50 miles still sai that I was over by 39 miles and got charged $16.85 for being nice and driving to get the other truck.

joni g. on

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The entire experience was positive. Thank you.

james m. on

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This location was the only place to have the equipment I needed in the Geneva/Seneca Falls area. The guy was very nice. Took a long time for him to process the rental. Unfortunately the trailer was filthy on the outside

Julie F. on

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Timothy S. on

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Everything went off without a hitch! (get it, I rented a trailer, trailer has a tow hitch!)

Kristin F. on

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Customer service was very good.

luigis r. on

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Danny and his employees were great to deal with. The van was cleaned and ready when we got there and the rental process was a breeze. We will definitely recommend H&H to anyone looking for a rental.

Luann D. on

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Cynthia D. on

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Jeremy P. on

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I have not been refunded for the extra money I paid

Thomas S. on

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CHRISTINA O. on

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Perfect!

Alice s. on

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Stephen N. on

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Thomas S. on

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ken s. on

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Nice people. Very accomodating.

john w. on

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Thomas S. on

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Thomas S. on

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Thomas S. on

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Scott M. on

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Donald C. on

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Thomas S. on

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Thomas S. on

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urania w. on

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Thomas S. on

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Thomas S. on

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Daniel V. on

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I had an appt. to pick-up the truck at Finger Lakes RV in Canandaigua on Saturday, but the place was closed. I was "PISSED" why set up an appt. if you know you're CLOSED!!!!! Talked to 3 different people and was told the only truck available was in Geneva, 2 hrs later paying my labors $20 hr to do nothing. The man "Dan" at H &H Towing was very nice and accomadating. "I should of been compasated" I would never use or recommend F L RV EVER!!!!!!!

Jennifer S. on

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Thomas S. on

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Danny went above and beyond in getting me the equipment I needed!

Thomas S. on

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Another trouble free rental.

Thomas S. on

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Edward M. on

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Perfect. I had the best experience thank you!

Thomas S. on

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Thomas S. on

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Perfect

Thomas S. on

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Thomas S. on

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Another excellent experience!

Thomas S. on

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Thomas S. on

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Danny went above and beyond my expectations! Thanks

Thomas S. on

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Another excellent experience.

Jeanette H. on

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Very friendly person on staff. I'd do this again.

Thomas S. on

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Another perfect experience

Sara A. on

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Thomas S. on

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Another flawless experience