Customer Reviews for H&J Auto Sales LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of H&J Auto Sales LLC

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Arthur S. on

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Lashann L. on

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PEGGY L. on

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this location was ok. overall experience rated low

RAY R. on

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RUSSELL R. on

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shuntaneka B. on

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Rent clean trucks to each customer and by all means have better attitudes when speaking with customers who are trying to grasp understanding of your company’s policies mice’s and procedures.

Warren C. on

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CARLOS C. on

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Very good

Jatovia P. on

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Truck was damaged check n process took 30 min staff was not friendly at all truck drive was very rough

Patrick B. on

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Awesome customer service!! Thanks

JOHN T. on

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Very friendly and helpful staff. Got me in and out with no waiting. A+

Stanley W. on

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My experience was very good. Just keep doing things to satisfy your customer service and you will be ok. Thanks

Gary S. on

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Darrel F. on

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Kennie T. on

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I have rented several times in the past, but this company had the best customer service. They were very friendly and knowledgeable

Lynette H. on

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Everything was just perfect and the Team was very professional. I really appreciate them working with me at the very last minute.

JERMAINE J. on

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gregory T. on

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Refer a closer location to return your rental and give better clarification on where to park your rental when returning it.

david C. on

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They were closed when I got there but they had a drop off box which was very helpful

MIKE L. on

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They were very friendly an made me feel welcome.

William D. on

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doris M. on

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Tameika W. on

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maria R. on

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LATIMAH J. on

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I was charged for gas when the tank was half full. A full 97.00 this place is a complete scam and I wouldn’t recommend to a friend

cory P. on

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taylor P. on

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Paul A. on

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Kelvin L. on

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All went well.

Dorthy A. on

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tara G. on

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The pickup location wasn’t in the best part of town. Then on top of that, there was an old bag of opened shrimp right next to the truck. Not sure how long it was there but there was a VERY bad small throughout the truck because of it.

Sharon D. on

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William F. on

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Excellent customer service friendly staff best u haul experience i have recieved in years

Deetta H. on

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From the first call I made yesterday to reserve a truck until today when I droped it back off, my experience was top notch, the professionalism, and the great attitude told me that I chose the right location, and I'm so glad I did. The whole process was quick and thorough. Big cudoz to Tanisha Jones and the entire staff. I will always reserve at this location.

sidney B. on

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DERRICK H. on

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MICHAEL S. on

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Nothing to improve. Very friendly staff and clean and well maintained equipment. Very pleased with my experience here and looking forward to dealing with them again.

philip B. on

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the employees did not help load the car on the transport. or give any safety advice. I was on my own. the whole ordeal was 1 1/2 hours.

MICHAEL S. on

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At the H&J Auto Sales LLC. Location there is nothing to improve the service. Very friendly and was treated like a king when entering the building. I have rented from different locations in NC and H&J Auto Sales LLC. By far is the best location in NC. I plan to do alot more business at this location and going to let everyone I know about them. From a very satisfied customer: DJ UNCLE MIKE of Rocky Mount,NC

William G. on

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Outright ugly and bad customer service at this location. Criminal customer service from H& J. Auto Sales, LLC

PATRICK J G. on

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Thank You Awesome Customer Service !!!!

EDDIE L. on

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Dorothy A. on

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Robert K. on

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The individuals who handled the initial reservation and pick-up/return were very helpful and courteous making my rental experience very pleasant.

lloyd B. on

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I picked up the truck from H&J Auto Sales here in Rocky Mount, North Carolina. The rental agent was courteous, friendly, and professional. I would be going back to the same location if I need to rent another truck.

Pravin P. on

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Not much

Ethelene C. on

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Keith P. on

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The equipment, service, and communication from H&J Auto Sales, LLC was superior! The UHaul app however does have clitches in it. I was given the wrong information for the location of the key and upon trying to return the vehicle, the app got stuck in a loop that would not allow me to post pictures of the odometer reading and would cycle back to the home page. Please fix the app for a superior customer experience.

Leandres H. on

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JAMES M. on

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MARVA R. on

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Norma J. on

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Michele R. on

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John J. on

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Victor D. on

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Dasha W. on

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CHARLES D. on

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There are several u-haul locations in my area. This location was not the most convenient due to its location. One of these locations was is within 3 miles of my house and it had 2 of the cargo vans parked in its lot all day on Sunday, yet when I had called to make a reservation i was told they had none available.

Lisa H. on

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TIFFANY J. on

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ian S. on

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I will never get another U-Haul again changed pick up location to a place that didn’t open up until after my pick up time waited to hours then for a U-Haul. Also extra 45 min of extra time for then to figure out how to unlock there own U-Haul

Julio V. on

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I can't honestly say that was one of the easiest friendliest u-haul rental I been in a very long time. I'll give him a 10 out of a 10 !!

Amanda C. on

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Ended up being charged $100 over what was quoted after returning it a day and a half early.

elton S. on

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Elise G. on

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Not use this location as your pick up or drop off point. The lady there was very rude, she has poor customer service skills. I will be sure to let other friends or family know about my experience, and not to use this location

barbara D. on

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Dean W. on

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Kimberly F. on

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People wasnt friendly, rude. Back of truck was dirty a lot o dirt. Didnt come look at damage to truck before renting into i said something. Wouldnt recommend to anyone.

Terri M. on

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The lady called and said I dropped the truck and dolly off at the wrong place. She was gonna call back about something but never did. I had rented a tow dolly but ended up not needing it so I didn't get it. It was not taken off my bill and she sent a bill for gas.

Kim G. on

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Maurice W. on

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Samuel G. on

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CHERYL B. on

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The rental was excellent. No complaints.

Steven L. on

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Ryan B. on

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They was understanding and respectful.

ALLECIA H. on

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Nothing. Great customer service

Dan W. on

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George T. on

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sandra T. on

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Truck was damaged in spot and they didn’t say anything about it I took my own picture for my insurance put when I reach my destination the people start saying thing about the problem I told them they never said any thing to me about it and showed them my pictures so far I have seen any changes different yet but still looking

Marianna S. on

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Claudio M. on

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Michael W. on

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MAry S. on

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JOHN C. on

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Michael J. on

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Janis W. on

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Martrell H. on

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Great!! Customer service ??

Lawrence S. on

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tereasa B. on

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My reservation said I could pick up the U-haul at 9am but

Dorsey C. on

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Lisa W. on

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chandra S. on

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stanley W. on

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Sandra L. on

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My pick up time was 10:00am and they didn't get there until about 10:30am- totally unprofessional. When my travel partner and I open the truck it reeked of marijuana. There were cigarette ashes and butts in the tray when I picked it up. Would definitely not suggest this location.

SHEBA B. on

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Thank you so much for everything

John C. on

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TYRONE P. on

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Kenneth B. on

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The windows were very dirty. There was a pizza box on the seat, empty soda cups on the floor and what look like soda poured on the dash and worst of all there was the bottle of ALCOHOL under the drives seat! The truck was also double booked, so if I had shown out a few minute later I would not even had a truck at all.

WARREN H. on

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The truck was filled with dirt and leaves when picked up. I didn't have a broom at the pick up locations and there was a large metal bar inside the truck. The cab was muddy from past users and the back was filled with dirt and leaves so I kicked out what I could. I was tired and cold and forgot to take out my straps and carpet.

KISHA T. on

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This was my second time using UHAUL within two weeks. My first experience was good the second was horrible. I was scheduled to drop the uhaul off on a sunday at H&J wish they where closed. I called customer service to ask about the drop box. The lady I spoke with told me I could keep the truck to Monday. I called back because she seemed questionable when she told me these as if she wasn't sure. When I called back the second person told me to leave the truck at the location and put the keys in the drop box. I told them I didn't see a drop box. Anyway to make a long story short I had a horrible experience with dropping the uhaul off. I was late for church customer service also told me to check-in on the computer I told her that's why I was talking to her wasn't this customer service job. I'm driving and on the phone and she tells me to go on-line. Nobody could tell me what to do. Finally the last customer service person that I talked to said leave the key under the Mat. I Wasn't going to do because I didn't fill comfortable because the side of town has high crime and not mention the first customer representative I talked to told me that I would be liable if something happened to the UHAUL.

Tony B. on

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The dolly was clean and overall in good condition, one of the security chains was damaged and could not be used.