This location is so far the worse needs new employees personal very disrespectful lady in charge of uhal is very disrespectful and doesn't need to be working customer service by far my experience was horrible will not use again or refer a friend tooJailyn D.
H&J Auto Sales LLC
(U-Haul Neighborhood Dealer)
Rocky Mount, NC 27801
- Mon–Fri11 am–5 pm
Special Operating Hours
- 6/7/2023 - 6/8/2023: Closed
- 6/14/2023 - 6/19/2023: Closed
- 6/30/2023 - 7/6/2023: Closed
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Rocky Mount, NC 27801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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There needs to be a sign either in the cab or in great big letters at the top of the contract that if you turn on the ignition and close the door, the door will lock. At 7:30 Saturday morning, the rental office was not open yet. The contract was in the cab, so I had no access to instructions. I called AAA, and they came, but they weren't allowed to unlock it because it is a commercial vehicle. They WERE allowed to unlock it if we paid them $75, so that is what we did. We weren't happy about that and would appreciate a refund. I will pursue this with Uhaul administration. But if I weren't a AAA member, I have no idea what we would have done. Other renters might not be so lucky.Alexander M.
Tanisha was available and very helpful at pickup, though the facility was actually closed (which I knew in advance). The U-Haul website for pickup is difficult. Would be nice to have a text with the link available and a simplified process. An App might be helpful. Just way too many steps in that process after going through so many to reserve in the first place.David T.
Everything was good continue to keep it clean like it was thanksMARVIN G.
The team at H&J auto sales for my uhaul rental were phenomenal!! They were kind, helpful, and attentive. There customer service was top notch. I will go back there for my next uhaul rental.Vicky B.