Honestly, I would recommend removing this location as a pickup site altogether. This was probably one of the most stressful U-Haul pickups I’ve ever experienced. I originally reserved a truck at the Lewisville location off I-35, but received a call the day before saying I would need to pick it up at this location instead. When my husband and I arrived, it appeared to be a small laundromat with the U-Haul parked out front. We had completed mobile check in ahead of time, and the app instructed us to go inside to retrieve the key. However, the employee informed us that they didn’t have access to the U-Haul system and repeatedly told us they had no key. She brought us outside to the lockboxes, but still wasn’t able to help us access the truck. We then had to call customer service, were transferred multiple times, and eventually reached a field representative who was able to provide us with the combination to a padlock on the key return box where the key had been left. While we ultimately got the truck, the entire process was confusing, stressful, and took much longer than it should have. The employee was kind and clearly doing her best, but the location didn’t appear to have the tools or training needed to support U-Haul customers. I think U-Haul should reconsider using this location for pickups unless the process can be made much clearer for both customers and employees. It became so stressful that I was hysterically crying thinking our move was ruined.
Emily M
Customer Reviews for Handy Wash & Dry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely abysmal registration, pickup and return experience
James WThis was the worse experience ever next time I will definitely go with another company no one probably ever reads these so my experience doesn’t even matter
ROBERT M