Customer Reviews for Haneys Furniture

The owner of the office is rude and her other staff don't care nor know how to treat customers

It was easy to drop it off after spending over an hour on the phone trying to change our drop off location to what was originally requested.

charged for an extra day i did not use

The pick up and finally the drop off in Battle Mountain locations were suitable and professional. The logistics of the corporation staff, who without knowledge of the distances one must travel, seemingly don't care that fuel, equipment use and travel times for the customers are as valuable as the rented equipment!!

Great location, great staff.

We were told to drop the truck off at a U-Haul location on Garden Hyw in Yuba City that does not exist! Wasted 2 hours trying to return the truck. Finally took it the the Colusa Hyw U-Haul.

Special Thanks to Alicia & Sandra who assisted me with my UHaul rental!

Amazing customer service love the location. Super friendly people

Absolutely the best customer service!

Original trailer I reserved had a worn out tire (no tread and metal cords showing. Customer service representative went above and beyond to remedy the situation, in spite of company policy that did not allow the faulty tire be replaced.

Would like to thank them for their patients, I had to return the trailer that I had got and. Hangs plans when my wife bought a sectional so had to call and change in the middle. Would like to thank them for the understanding

1 - Maintain trailers better - I had to fix a taillight that fell out of it's socket. It has been taped in place. 2 - Longer light wiring on some trailers. The nice people supplied an extension, but it should be permanently attached. 3 - Your "waiver", as explained to me, means that; if a tire/wheel comes off your trailer and caused an accident, then, I am responsible. Get real ! Maintain YOUR equipment, and a "waiver" won't be necessary. Because of this, You have lost ANOTHER (very vocal) customer ! ! !

Truck cab and windows had something smeared all over them. The cargo box was filthy with trash all over.

Always friendly and helpful.

Nothing customer service is great

it was a little hectic, but overall good service; i received the incorrect paper-work. i attribute some of this to the current crisis.

Oil and water need to be checked out before given out.

Fast and friendly service!

Fast and Friendly service!

I had a reservation to pick up truck in Winnemucca Nevada. Thank goodness I checked in early and was told their contract was not renewed so I could not rent. No one bothered to contact me to alert me to this. This failure to communicate on the part of U-haul created quite the crisis for me. The dealer in Battle Mountain saved the day by arranging for me to pick up there over an hour away. Because of the emergency they were able to quickly secure a truck which explains why it was not cleaned and they were not aware that the truck pulled to the right and the left tail light was out on the trailer. I was stopped by an officer in Oregon. Thank goodness he was friendly and professional and i did not get a ticket. While U-haul did give me a discount for the extra time and trouble I am deeply disappointed by the lack of communication on the front end about not being able to pick up the equipment in Winnemucca that i had a reservation for.

Customer service was awesome!!

The service rep at Haney Furniture was having trouble with the U-haul website taking payment cards. She had to call U-haul directly to get assistance with my rental. I'm not complaining, but others will about the extra time it takes to process rentals.

Great job

Service with a smile.

Everything was wonderful

Great customer service. Quick check in. Fantastic experience!

Everything was awesome on both ends ! Thank you so much !!!

Very nice, fast, and efficient

Nothing

Leann was great to work with.

Great customer service-something you don't experience very often these days!!!!

this is the third and final time in my move I will need a trailer. Both in Battles and in Salmon ,kind and helpful are appropriate words, Great quality as well. No complaint from me.

The customer service was outstanding.

Super easy! Trailer was hooked up for us, office very professional!

One great experance. I will rent again from Uhaul and this location.

super service

Trailer running light stopped working. Only had brake and turn signals. Stopped by NHP for it.

Haney's is always professional and friendly.! Terrific store, too!

com between uhaul and its dealers. was a mess ended being charged astronomicaly.makes it hard for thier dealers.

A more organized drop off point; I left the trailer there and hoped for the best. I originally was to pick up a trailer from here, but their stock of equipment is very limited.

Staff was awesome.

I was treated very well. The staff was great! will use again.

The truck ran hot and used oil. Had to add antifreeze and oil

I was very happy, great service.

"INSPECT" tires on all trucks and trailers before renting them out!!!! They knew the trailer was going from Nevada to Texas and still rented it with bad tires. We didn't notice how bad they were until we went to load the car on it, So we had to call roadside assistance before we could even load the trailer.

The people were great and had me out of there fast overall I would give them a 10 thanks

Quick and easy. Very friendly.

At least the car trailer was at the right location. Too bad U-Haul doesn't make sure that the rental truck was not here also when it was reserved almost a month in advance. I will not be using U-Haul in the future.