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ALEXANDER V
Customer Reviews for Hanford Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the same service
BLAISE BVery nice workers
ELDICIA RLol. Lower cost per mile maybe
RODNEY SHonestly, the app was very hard to figure out. The wifi at the location was not working. It took an hour and had to call customer service like 3-4 times just to get the key for the truck. I did the mobile pick up! Not worth it just go inside the store. The location i picked closed at 12 which was not displayed.
Melisa LThe service was excellent and quick. The trailer I rented was perfect for my use case.
JAMES SI don’t know if there’s anything I would change the service was great and the gentleman serving had a welcoming attitude and helpful.
ERNESTO MVery friendly and helpful
CATHERINE BChuck, super nice guy great personality.
CECIL VGreat service with easy access to equipment.
PAUL FStacy provided the BEST customer service! He never got upset or irritated with all my calls and questions. Nowadays that is rare. I appreciate him very much. Thank you Stacy!!!
MONICA RThe AC didn’t work in the truck.
Kristina BReally good customer service
ANGEL OAlways easy to rent and return equipment
ERIC LEverything was great and easy to process
ERIC LGreat customer service
RANDOLPH BGreat customer service.
MARVALEE DI initially elected to pay cash for the trailer, owner their said ohh if you pay cash it will be 60 bucks for a 24.99 trailer. Im like what why? I explained I didn’t have a card to use with enough on it. How inconvenient is that, I had to drive off and deposit to the bank. I have been to other locations where it was perfectly fine to pay cash. I think it’s laziness and lack of knowledge here. Thats an issue and needs to be addressed. Not good business
JUSTIN PNothing at all. They are so nice and professional. I always use them.
DARLENE LSince I did self return, I really don't feel it completely fair to offer neither good or bad remarks with respect to clean location, or if the personnel was helpful, but I'm going to give them the benefit of the doubt.
STANLEY RFriendly and helpful customer service!
Sharon D.
ROMAN GThanks! I'll rent from here again.
William KI use you every year. It's the best!!
Shawna CWe had a reservation to pick up the trailer in a town 5 minutes from our house. When we were called the day before pickup, we were told that we now had the “option” of picking up in two towns 30 minutes away because someone had rented our trailer. WHY? If you knew we had reserved the trailer, why did you give it to someone else? Let them drive 30 minutes. We know this is not a reflection on the Hanford location but a U-haul overall issue.
Scott JSo pleased very great customer care and excellent customer support. My phone died and had issues on my return. Called customer support and received immediate assistance. Thank you U-Haul for making our Great Easy and Safe. Location was closed but very easy to find, very clear where to park. There plenty of U-Haul . Convenient key drop box.
Guadalupe GThe after hours drop off was quick and easy.
JAYLAN RThey failed to leave a key in the lock box so I could not check in on line. Thankfully I received a call on Sunday changing my Monday reservation to 8:00. I arrived early as I had movers at my home at 8:00. They did not show up until after 8:30. Thankfully the business next door had someone who helped get the process started.
Robert OChuck's Uhaul is the very best. Very reliable and honest. I strongly recommend this Uhaul.
Stephen CThe Uhaul truck was not aligned. Internet connection was terrible. Truck wasn’t washed.
ROBERT LI reserved it online to do 24/7 mobile pickup it wasn’t working I waited in line at the counter for an hour & he tells me they never had my online reservation in the system so they have to set it up in the counter. I waited an hour standing there and still had to set everything up again in the system . The only guy working at the counter wasn’t up to date with his computer skills .
Violeta MThe man who helped us was so friendly and had great customer service. You don’t see that much these days . He even added an additional 10 miles to our limit, moving is expensive so saving even the smallest amount helps a lot. Thank you(:
ANGEL SThe exhaust is really loud even for a truck
Jayden HExactly what I needed, great customer service. My favorite Uhaul location that I've used.
Javier EWe dropped off on Sunday. They were closed, but it was very easy to turn the truck in.
Linda REverytime I have rented at this location its been a great expirience. Staff is always nice and clear on rules of renting a uhaul.
CELESTA AAwesome customer service!!!! It was a pleasure!!!!
James WBetter signs at drop off very hard to see
george PGreat customer service and equipment
Kurk FI didn't get the gentleman's name but he was so nice! He was knowledgeable and made the experience very comfortable. Would highly recommend to family and friends
Darlene LEverything was great!
Roman THowever, some of the workers need to learn how to talk to customers that’s Forsure!!
Isaiah MMake sure to ask customer if move is local or not when booking a truck
Anne BThe u-haul web site charge me more for gas when I put more then they gave me
Carmen TGreat, friendly, customer service!
Schuyler IChuck was so nice and professional. He answered all my questions. Will definitely recommend to my family and friends. The cargo van was just what I needed and I was excited that it was easy to load my stuff with the rear and side doors.
Darlene LVery friendly
Mohammed DRespond sooner when charged $50+ for gas after submitting proof of gas gauge at the beginning and end of trip via email. The Santa Rosa U-Haul drop off literally is trying to legally rob you.
Robert L