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Jeff B.
Customer Reviews for Hanford Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect & everyone so friendly and accommodating
David C.Really friendly and professional staff. Made sure the equipment I was using was in good working order and made the rental process very smooth.
Jorge S.Operating hours were not advertised and they never answered their phone.
MARGARITO B.Super friendly. Very accommodating. I will recommend them to friends.
Linda C.Debbie was so helpful and as friendly as can be. She was more then exceptional with any information I needed and had amazing patience as well! She really made the whole experience easy and worth while. Amazing employee!
Ivan R.You already have great customer service. Thanks you!
Luis-Antonio G.They were more than helpful, patient, and kind. I will recommend them to anyone anytime.
Candice L.Wash your equipment
DAVID M.we are good and no problem with all.
Marcelino M.Too damn expensive, I just moved my stuff 13 miles away and I almost paid $75 that's dumb.
Ashley W.My mom was moving to Visalia and was very nervous. Debbie was extremely helpful to us and went above and beyond explaining to us the process of renting a truck. We definitely will be recommending this site to our friends and family! Clean, Excellent prices and amazing service. Thank you Again Debbie from the Martinez family
Eddie M.It was a Great experience.
Cyndy S.None
RENE H.The store in Harford is excellent in customer service but then corporate makes the name u-haul look bad they called multiple times and just made made worry for nothing
Shondaric N.They were so nice
ROSIISELA L.Chuck is an Icon!
JOHN L.Really enjoyed the salesman. He was very kind!
DEBORAH R.Nothing . Everything went as expected . I will say that it does takes a little longer now a days to check in. .Security and ID stuff . Sign of the times .
MARK C.The owner is polite and nice.
FERDINAND B.I need a local truck for Coalinga, your company change my reservation to the nearest available truck Hanford This location was 50 miles away I racked up over 150 miles of mileage fees this should be waived for out of towners
ROBERT D.Location was better than others I have been to. The truck drove well. Space inside trailer was more than accommodating. Personal peeve though was the cleanliness of the cab. It was a bit grimey inside, bottle and keys in cup holder might have been from previous driver. Husband found an old tomato behind driver's seat. Tolerable enough to sit and use the truck what it was purposed for. Just the grimey part kind of got to me. Overall ok though, no major negatives. Front desk was friendly and helpful.
JAIMMIE M.Excellent staff
Beverly C.People excellent service and equipment
randy H.To thoughs of us that are not good of doing apps on our phone need a way to have better service I had to get my wife to call your service center to check the truck back in !!! I never felt so helpless in my life!!!
KURT B.Unfortunately, I had to pick up the truck in Hanford which was over 60 miles from my original location choice in Madera which was based on where I was going to use it. If the vehicle is within 100 miles of the preferred locatioin, Uhaul should shuttle it to that place.
TERRY GRANT W.iPhone couldn't pick up location - was not original location for pickup. Was notified 24 hours before reservation and had to travel 26 extra Mike's and lose an hour of travel time to get truck.
Thomas K.This location was exceptional and I would highly recommend them. After having lots of trouble with a different location in Visalia, the staff at this location was incredibly helpful and kind in the stress of dealing with the other location and doing a cross country move.
ALISAN O.The area did not look safe
Mark H.The process was easy and the staff at this location were very organized and friendly. I would use this location again!
TONI D.After hours verification process sucks. I ordered a dolly and didnt recieve.
Oscar G.Lady very nice
JOHN H.You gave me great service.
DARRELL C.Nothing, it was a great experience. Thank you.
DAVID T.Only 1 “working†trailer was available in the area, and not at the location I booked (months prior - this was long scheduled as part of my cross-country move). The trailer I was assigned had zero brake fluid (bone dry) in the reservoir and a broken strap on the driver's wheel side. When I noticed these discrepancies and requested a replacement, neither the location nor the district office were helpful. Quote from desk manager: “we don't check or repair the equipment, that's incumbent on the drop-off customerâ€. While that may be your corporate policy, it's a poor one and is ultimately going to get you sued. My trailer had no functioning brakes until the store owner put fluid back in the system. Had I not caught this issue (and utilized my own straps to replace the broken one) this could have led to a major accident. The store owners were ultimately helpful after I was very direct with them and pointed out their liability, but until they saw the unsafe condition of the equipment themselves were very unhelpful on the phone. The district office was worse, they were unsympathetic to the situation and were unwilling to provide replacement equipment.
ROBERT G.Nothing
CRYSTAL C.The customer service as far as pick and drop off was great but the van was infested with black widow spiders. When I tried to get a hold of someone to find out what to do no one answered the phone and no one called me back.
Robin S.Made online order they said the trailer was in visalia but had to drive to Hanford to get it so I had to book an extra day early to be ready for my trip.
DANIEL R.Thanks for having someone ready in the morning. I was in the car very quickly and everything was ready. Cheers!
Riley W.My last couple of experiences with UHaul at other locations were not good. However this one was perfect! I will be back.
Dion H.No improvement necessary. Very polite and helpful.
DANNA A.Great uhaul rental in hanford thank you Chuck
JERRY T.I have rented from this business several times and I will be a return customer
TIMOTHY Y.Yes I would recommend this Location always a pleasure doing business there
Philip P.Chuck is extremely professional and reliable. And really good man too.
STEPHEN C.Delores Reynoso was very considerate, professional and friendly. She made the rental experience very comfortable.
ROGER R.We love the man behind the counter. SUPER personable and gets everything done in a timely manner. Thanks.
Jozef H.