Customer Reviews for Hanks Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hanks Auto Sales

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Martell B. on

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I had a reservation for 8am, this location didn't open until 10am. No one told me that. Not an email, text or call. So I had movers at my house at 8am, just standing around waiting. Communication is key. I ended up needing to rent a van to move the rest of my stuff because I didn't have enough time with the truck.

Elaine C. on

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Amy K. on

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I reserved a trailer in Park Forest. The day before it was scheduled to be picked up I was informed that it was not available. So, we had to scramble and find another one in the area. This was left up to me to work through, when I believe U-Haul should have been more proactive in finding the trailer for me. In reality, it should have been where it was reserved a month ahead of time.

LAMONICA C. on

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very customer friendly and very informative of how the company operates with enough time to make the move easy and fast thank you!!!!

Pamila H. on

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Run around for HOURS to get truck. drove from In to MN with the car not even attached properly could have lost vehicle at any time. Get here to MN and battery is dead and won't hold a charge new car new batteries

jeff P. on

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Michael A. on

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gary R. on

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We a had a horrible time getting to the location. The location near us did not have the equipment. We were scheduled at the location, but was switched then switched again then someone called us and switched us again. We drove to the original location Hanks in Hammond, IN. There was a Uhaul representative there that stated he would find out what happened and clear up the confusion. He was very nice and helpful as was Hank.

Ronnesha S. on

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MICHAEL P. on

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Patricia D. on

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Gianna C. on

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Locks are hard to get off and put back on but other than that a Smooth and easy rental experience.

Michael Z. on

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Even though it was Sunday the owner contacted me and helped me through the check out procedure. Very helpful.

nicole D. on

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ANTHONY P. on

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james W. on

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The sales man was the best & I'm going there from now on. & thanks uhaul for picking nice people & Locations.

YVONNE M C. on

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Thank you Hank for excellent customer service. I appreciate your help with my move.

Kris S. on

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Truck was dirty and smelled bad

Chad B. on

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This was not my requested location or time. I requested a different dealer and an earlier time and was changed to this place and time an hour before my original requested time. When I logged into my account, it showed the original info so I called uhaul to find out and i was informed that the rental time and location was changed for some reason. I also requested a furniture dolly and 2 mattress bags. None of which were supplied or on hand. This location closed an hour before the time I originally requested to drop the truck off at and i was someone how charged for 2 days rental. I don't blame the dealer for this mess up. I think this shortcoming falls on Uhaul. I will not be using Uhaul trucks in the future.

Ociel A. on

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Joseph K. on

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jasmine G. on

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Have a set space to drop off rentals.

Craig D. on

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Joaquin M. on

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Good customer service and very professional..

Steven H. on

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Location and customer service was great. Website information was poor. The price on the website was not the same price at the store. Plus the truck I reserved online was not priced correctly and not available.

KATHI Z. on

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Hank was great and easy to work with. I would work with him again if the need arises.

John D. on

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Angela A. on

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Amazing customer service!! Hank was awesome! Very friendly!!

maria L. on

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Hank goes above and beyond for his customers. I will recommend everyone to his establishment. He is very kind and funny. Maria Lazzaroni 773-909-4837

Vince K. on

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Frances O. on

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Only issue I had was No live person to communicate with, had to talk to someone over the phone.

Damian J. on

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