Make sure all locations are run like Hanks! It was actually a pleasurable experience! ThanksJack W.
Customer Reviews for Hanks Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reserved a truck online with a utility dolly, got to the location and the dolly was not available. Had to rent from another company.Linda C.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.Gregory A.
Customer did not leave a comment.Andrea R.
Customer did not leave a comment.Toni B.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Key R.
Love that I can just drop off key. The convenience is great.Nancy C.
Hank was great to work with and very helpful. I would definitely recommend him and his location to all in need of a U-Hual. Such a great guys and great customer service.Ross B.
I ordered 2 dolly's was charged for it but the dolly's was not there. It made the move more difficult. Then when I called U-haul for a refund for the dolly's I was given a hard time. I had no problem with Hanks auto my problem is with u-haul.Andre M.
Customer did not leave a comment.Veronica G.
Ensure that the service location is actually open when trucks are booked. This location wa not open or available until 11am cst. However, I reserved my truck for pick up at 8am cst. This caused a glitch in my plans. Not to mention, the order "Hank" had a horrible attitude.Nikea J.
Customer did not leave a comment.bobby c M.
Great service great everything I truly appreciate imoverschicagoRyan E.
Customer did not leave a comment.Ollie S.
Customer did not leave a comment.Enrique C.
Hank is a nice guy,strictly professional.Gilbert V.
We made an online reservation. U-Haul changed our pickup location from one of its offices to a used car lot, which was fine. We had planned to do online dispatch, but the man at the car lot asked us to come inside his small office with a lot of people, which we were trying to avoid. He said people kept asking him about our truck in his lot and he almost rented it out to somebody else. He ended up charging us an extra $14 even though we had paid in advance online. Also, the utility dolly was rusty and had a jagged piece of metal poking out.Ian S.
Approximately at 1:45 Monday 7/13/20 Filled Up fuel tank, returned the U-Haul to Hanks Auto in Hammond, In. No One was there at the time so I parked it and dropped off the keys in drop box. ThanksJOSE A.
Hank went out of his way to help us be able to rent our truck, when other locations were not helpful.WAYNE A.
Customer did not leave a comment.Jasmine C.
Customer did not leave a comment.James W.
Customer did not leave a comment.Nathan H.
Customer did not leave a comment.Lorenzo C.
Customer did not leave a comment.Ollie S.
Customer did not leave a comment.David G.
This location and the Lansing location is trash and I will be reporting and giving 1 star to both locations on all platformsArvell B.
I had a reservation for 8am, this location didn't open until 10am. No one told me that. Not an email, text or call. So I had movers at my house at 8am, just standing around waiting. Communication is key. I ended up needing to rent a van to move the rest of my stuff because I didn't have enough time with the truck.Martell B.
Customer did not leave a comment.Elaine C.
I reserved a trailer in Park Forest. The day before it was scheduled to be picked up I was informed that it was not available. So, we had to scramble and find another one in the area. This was left up to me to work through, when I believe U-Haul should have been more proactive in finding the trailer for me. In reality, it should have been where it was reserved a month ahead of time.Amy K.
very customer friendly and very informative of how the company operates with enough time to make the move easy and fast thank you!!!!LAMONICA C.
Run around for HOURS to get truck. drove from In to MN with the car not even attached properly could have lost vehicle at any time. Get here to MN and battery is dead and won't hold a charge new car new batteriesPamila H.
Customer did not leave a comment.jeff P.
Customer did not leave a comment.Michael A.
We a had a horrible time getting to the location. The location near us did not have the equipment. We were scheduled at the location, but was switched then switched again then someone called us and switched us again. We drove to the original location Hanks in Hammond, IN. There was a Uhaul representative there that stated he would find out what happened and clear up the confusion. He was very nice and helpful as was Hank.gary R.
Customer did not leave a comment.Ronnesha S.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Patricia D.
Locks are hard to get off and put back on but other than that a Smooth and easy rental experience.Gianna C.
Even though it was Sunday the owner contacted me and helped me through the check out procedure. Very helpful.Michael Z.
Customer did not leave a comment.nicole D.
Customer did not leave a comment.ANTHONY P.
The sales man was the best & I'm going there from now on. & thanks uhaul for picking nice people & Locations.james W.
Thank you Hank for excellent customer service. I appreciate your help with my move.YVONNE M C.
Truck was dirty and smelled badKris S.
This was not my requested location or time. I requested a different dealer and an earlier time and was changed to this place and time an hour before my original requested time. When I logged into my account, it showed the original info so I called uhaul to find out and i was informed that the rental time and location was changed for some reason. I also requested a furniture dolly and 2 mattress bags. None of which were supplied or on hand. This location closed an hour before the time I originally requested to drop the truck off at and i was someone how charged for 2 days rental. I don't blame the dealer for this mess up. I think this shortcoming falls on Uhaul. I will not be using Uhaul trucks in the future.Chad B.
Customer did not leave a comment.Ociel A.
Customer did not leave a comment.Joseph K.
Have a set space to drop off rentals.jasmine G.
Customer did not leave a comment.Craig D.
Good customer service and very professional..Joaquin M.
Location and customer service was great. Website information was poor. The price on the website was not the same price at the store. Plus the truck I reserved online was not priced correctly and not available.Steven H.
Hank was great and easy to work with. I would work with him again if the need arises.KATHI Z.
Customer did not leave a comment.John D.
Amazing customer service!! Hank was awesome! Very friendly!!Angela A.
Hank goes above and beyond for his customers. I will recommend everyone to his establishment. He is very kind and funny. Maria Lazzaroni 773-909-4837maria L.
Customer did not leave a comment.Vince K.
Only issue I had was No live person to communicate with, had to talk to someone over the phone.Frances O.
Customer did not leave a comment.Damian J.
Need better parking and someone you can speak to directlyIrene M.
I like the owner he is very friendly and helps me with the best quote and make sure i understand him very clearly with a nice attitude also make me fell welcome like i know him for years. I nevet seen this man in my life. I'm very comfortable with him and love to do business with him again. Keep up the good work owner. Peace and love Mr. JohnsonJAMES J.
Customer did not leave a comment.jewel W.
Customer did not leave a comment.LNea L.
Y'all suckGemmi M.
Customer did not leave a comment.sheniva G.
Hank was friendly and had everything ready to go and on timePhilip C.
They charged me 13,30 for gas whaen i filled it back where i got it cause i put 30 dollars n the truck before i returned itclevon D.
Customer did not leave a comment.patricia F.
Customer did not leave a comment.Allison W.
Customer did not leave a comment.Anna C.
Very nice mandiane S.
Customer did not leave a comment.YOLANDA W.
Customer did not leave a comment.Meg M.
It was a good experience and I will be back in a few months.JAMES H.
Customer did not leave a comment.CARMELO R G.
Hank was awesome. He was very helpful and he's a former Marine.John L.
Customer did not leave a comment.Victoria Q.
Initially, I made a one way reservation and confirmation for a location in Sycamore, Il. I received an email confirming a different location in Elgin, Il. which put me out the way an additional 30 minute. Please confirm with the comsumer before sending an email that hasn't been confirmed with the consumer. I called back and was satisfied with a location I recommended in Hammond, Indiana which is closer to my home. I was given a flat rate which was cheaper...and was a satisfied consumer.deborah R.
Customer did not leave a comment.James G.
Dropped off after hours, no personnel available at the timeABEL R.
Customer did not leave a comment.TIMOTHY C.
Customer did not leave a comment.ROBERTO C.
Customer did not leave a comment.KRISTOPHER M.
Customer did not leave a comment.JAMAR A.
Nice establishment. Owner was very friendly and helpful!TODD M.
Hank's provided exceptional customer service and advice on moving the specific items I targeted.scott M.
very courteous, knowledgeable, and friendly, great moving experience!SUE L.
Customer did not leave a comment.LASHAWNDA B.
Very nice people with nw equipmentMATTHEW V.
Excellent service!ILENE H.
The truck broke down on me twice, Roadside service had to be called twice and I'm still waiting for them to me! I had to pay my movers 6 hours for a 2 1/2 hour job. I am very disappointed with the services!MIKITA B.
not have technical issues. It took us about almost an hour to get registered to get a truck. Uhaul corporate messed up original reservation. I asked to be booked at another location and Hank was able to accommodate. Uhaul needs to give something back due to my inconvenience. This is not on Hank but Uhaul to fix my dissatisfaction.aemish P.
Customer did not leave a comment.WILLIAM S.
The gentlemen was very kind, respectfully and informative. He walked me thru the process with no problem. I left with a new truck and peace of mind. The move was great. Thank you. Army Veteran, Dianne GriggsDIANNE G.
Close this locationMARCO V.
This was our second location that we had to drive 45 min each way. The first left a voice mail at 2:00pm the day before we were to have to move. Your reservation system is terrible. After being told 3 times it is not a reservation but a request I will never refer anyone to uhaul ever. Thank goodness there are a few people like Hank out there he even stayed late to make sure we got a truck. We do not have a car we had to search one down drive to Hammond In and then all the way to New York. I will never use you again.JEFF V.
Great guy, great service.DON M.
Customer did not leave a comment.JOEL H.