Hank was great to work with and very helpful. I would definitely recommend him and his location to all in need of a U-Hual. Such a great guys and great customer service.Ross B.
Trailer Rental & Towing in Hammond, IN at Hanks Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hammond, IN 46320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I ordered 2 dolly's was charged for it but the dolly's was not there. It made the move more difficult. Then when I called U-haul for a refund for the dolly's I was given a hard time. I had no problem with Hanks auto my problem is with u-haul.Andre M.
Ensure that the service location is actually open when trucks are booked. This location wa not open or available until 11am cst. However, I reserved my truck for pick up at 8am cst. This caused a glitch in my plans. Not to mention, the order "Hank" had a horrible attitude.Nikea J.
Great service great everything I truly appreciate imoverschicagoRyan E.
Hank is a nice guy,strictly professional.Gilbert V.
We made an online reservation. U-Haul changed our pickup location from one of its offices to a used car lot, which was fine. We had planned to do online dispatch, but the man at the car lot asked us to come inside his small office with a lot of people, which we were trying to avoid. He said people kept asking him about our truck in his lot and he almost rented it out to somebody else. He ended up charging us an extra $14 even though we had paid in advance online. Also, the utility dolly was rusty and had a jagged piece of metal poking out.Ian S.
Approximately at 1:45 Monday 7/13/20 Filled Up fuel tank, returned the U-Haul to Hanks Auto in Hammond, In. No One was there at the time so I parked it and dropped off the keys in drop box. ThanksJOSE A.
Hank went out of his way to help us be able to rent our truck, when other locations were not helpful.WAYNE A.
This location and the Lansing location is trash and I will be reporting and giving 1 star to both locations on all platformsArvell B.
I had a reservation for 8am, this location didn't open until 10am. No one told me that. Not an email, text or call. So I had movers at my house at 8am, just standing around waiting. Communication is key. I ended up needing to rent a van to move the rest of my stuff because I didn't have enough time with the truck.Martell B.
I reserved a trailer in Park Forest. The day before it was scheduled to be picked up I was informed that it was not available. So, we had to scramble and find another one in the area. This was left up to me to work through, when I believe U-Haul should have been more proactive in finding the trailer for me. In reality, it should have been where it was reserved a month ahead of time.Amy K.
very customer friendly and very informative of how the company operates with enough time to make the move easy and fast thank you!!!!LAMONICA C.
Run around for HOURS to get truck. drove from In to MN with the car not even attached properly could have lost vehicle at any time. Get here to MN and battery is dead and won't hold a charge new car new batteriesPamila H.
We a had a horrible time getting to the location. The location near us did not have the equipment. We were scheduled at the location, but was switched then switched again then someone called us and switched us again. We drove to the original location Hanks in Hammond, IN. There was a Uhaul representative there that stated he would find out what happened and clear up the confusion. He was very nice and helpful as was Hank.gary R.
Locks are hard to get off and put back on but other than that a Smooth and easy rental experience.Gianna C.
The sales man was the best & I'm going there from now on. & thanks uhaul for picking nice people & Locations.james W.
Thank you Hank for excellent customer service. I appreciate your help with my move.YVONNE M C.
Truck was dirty and smelled badKris S.
This was not my requested location or time. I requested a different dealer and an earlier time and was changed to this place and time an hour before my original requested time. When I logged into my account, it showed the original info so I called uhaul to find out and i was informed that the rental time and location was changed for some reason. I also requested a furniture dolly and 2 mattress bags. None of which were supplied or on hand. This location closed an hour before the time I originally requested to drop the truck off at and i was someone how charged for 2 days rental. I don't blame the dealer for this mess up. I think this shortcoming falls on Uhaul. I will not be using Uhaul trucks in the future.Chad B.
Good customer service and very professional..Joaquin M.
Location and customer service was great. Website information was poor. The price on the website was not the same price at the store. Plus the truck I reserved online was not priced correctly and not available.Steven H.
Hank was great and easy to work with. I would work with him again if the need arises.KATHI Z.
Amazing customer service!! Hank was awesome! Very friendly!!Angela A.
Hank goes above and beyond for his customers. I will recommend everyone to his establishment. He is very kind and funny. Maria Lazzaroni 773-909-4837maria L.
Only issue I had was No live person to communicate with, had to talk to someone over the phone.Frances O.