Customer Reviews for Hanmer Kwik Way
(U-Haul Neighborhood Dealer)

Rating:

5.0

All I ask is that you be fair to the customers when we expect a certain thing and as I spoke to a supervisor to confirm for sure that that was how much I was going to pay because of my assistance payment of the truck and I hope it doesn't happen to someone else thank you otherwise

Rating:

5.0

There’s nothing to improve. These workers care and are awesome to deal with. I highly recommend

Rating:

5.0

Excellent equipment and staff Thank you

Rating:

3.0

When I returned the truck on the same day I picked it up, they couldn't answer me as to whether I would get a refund for bringing it back earlier. One of the clerks was rude.

Rating:

3.0

Did not receive my 14$ back that I was told would be paid back. Store employee said will be issued to my card but has not been issued .

Rating:

5.0

No issues returning the truck and convenient!

Rating:

2.0

I booked a smaller truck but they lied and said I booked the bigger size one.

Rating:

5.0

The app doesn't work for me, the salesperson had to use their mobile phones

Rating:

4.0

actually the trailer is not good for the breakdown vehicle, its hard to move up the car because their is no electric winch to pull the car going up to trailer

Rating:

3.0

The only problem was that the rate was misrepresented. Both the person and advertised rate behind the counter were wrong. I was quoted 39.99$ but the final bill showed 49.95/day. The person working said there was nothing he could do because it is U-haul that dictates the pricing. The rating would have been above average or excellent if the pricing was right.

Rating:

5.0

Perfect for what we needed friendly staff and very affordable

Rating:

4.0

The drop off in Hamner is in a convenience store. We cleaned the cab before drop off and left more fuel than required. There were extra kilometres we had to pay for iand had to change from miles to kilometres to get it right. We checked the clerks numbers and all worked out. We thanked him for his patience. All and all we are very pleased. Thx!

Rating:

5.0

The trailer I rented did not have a way to lock to truck hitch

Rating:

3.0

My initial reservation was for a 6x12 trailer only to be told two days before that the trailer would not be available and I could take a 5x8 instead. Had I wanted a 5x8 I would have booked it. We ended up needing to rent two5x8 trailers to move my sons and his friends contents as a result. I would not recommend u-haul to anybody if they really need to get what they booked

Rating:

4.0

Excellent service from attendant.

Rating:

4.0

They were polite and courteous. I have dealt with them a few times and I would do it again.

Rating:

5.0

Faster registration for owners

Rating:

4.0

Trailer had garbage left in it by prior renter

Rating:

1.0

Miles on truck didn’t match up whAt was suppose to be. They tried charging me over $500 for my rental when didn’t even use 50 miles. Had to deal with customer service to get it rectified. Sent her the two images I had of the speedometer as proof with time stamps. The person working at this location was highly unprofessional and shady. I will never be back to this location again and will drive an extra 20 minutes to have better service and no issues. I regularly rent from uhaul and this was highly unacceptable.

Rating:

5.0

No improvements required, great service. Thank you

Rating:

5.0

great customer experience

Rating:

5.0

In 5 tries to get through to UHaul customer service on the 1-800, I was on hold much too long. When someone would finally answer, they would then put me back on hold never to return. In another instance, the phone simply hung up on me. I would suggest a system where a customer can leave a message for a return call in queue or at least getting the phone number in case the line gets cut off to then be able to call back the customer.

Rating:

2.0

-I had to shovel 1.5 feet of snow out of the trailer and I front of it and the trailer was stuck in the ice - I had to chip it away to get going. Took about 45 min. -The rental process took over 40 minutes that’s way to long. I find it very weird to need to register my ID to rent a trailer. I understand something that you drive you would need to do that, but not a trailer. Furthermore, I feel it’s extremely unsafe for an employee to use their personal cell phone to register my ID.

Rating:

3.0

The vehicle was parked in an area of ice and was very difficult to remove from it's parking spot. Agent dis assist with salt and shovel but some system of keeping the parking spots clear would be a good idea.

Rating:

3.0

Equipment was in good working order. But it was a little dirty and the fuel was a little off. Fortunately your app allowed me to take pictures of such deficiencies as to not be penalized when the equipment was returned in the same order it was in when it left. Although I did sweep it and cleaned it. Thank you.

Rating:

1.0

- Have equipment ready for use and clean - damage clearly marked and up to date on each vehicle - use appropriate payment methods as per Uhaul specifications - better train employees on customer service and Uhaul practices

Rating:

5.0

drivers side windshield washer fluid [prt squirted to front of truck not windshield had to stop several ti,es and pour water on windsheild to clean it

Rating:

4.0

All was very good, how ever a better job on snow removal around the trailers may help improve the experience. Thank You

Rating:

1.0

Clean the snow off the truck and at least warm it up. Reservation cost is pointless when it costed well over that. My experience with uhaul previously was 100 times better. Won’t recommend this location.

Rating:

2.0

Car hauler was buried in snow, had a right rear flat and tail lights did not work..

Rating:

5.0

Excellent service from the 2 Gentlemen that served me. I would highly recommend the location to anyone. Thank you

Rating:

5.0

All went well once cleared snow on truck & tires! Np all good!! Tks FEM

Rating:

4.0

Everyone was good to deal with

Rating:

3.0

We requested for the truck to be dropped off at another location the uhaul company switched drop off location and let me know via text message which I did not receive during our out of town move. Went to location we drop of tow dolly as we didn’t have the room for it and they had no idea later found out change of location and dropped off dolly. The day after when we went to drop off the truck at the location they picked the location had no idea and no room for the truck which took a lot of phone calls etc for them to figure out. We were then charged over $30 for the extra miles it took to get to the location THEY a picked and made us go to. When I called to complain they told me they’d call the drop off location and see if I could get money back and left it at that. SOOOO would not recommend.

Rating:

3.0

Trailer wiring harness was worn and lights kept kicking off. 3 lights were burnt out and 2 tires were nearly bald

Rating:

5.0

Nothing needs to be changed.. The guys were great. The car hauler was in great condition and towed like it wasn’t there. Without question I’ll rent from this location every time..

Rating:

1.0

Fuel gauge discrepancy total said 130 on final bill but total paid was 202 not impressed and not my first issue..

Rating:

5.0

Excellent staff and service

Rating:

4.0

After hours rental if possible everyone works till 5 and thats when it closes

Rating:

5.0

Put jacks on the trailers before someone gets hurt trying to lift the thing on to the ball hitch.

Rating:

1.0

The trailer I reserved as well as equipment and blankets were not available when I arrived. This has been the worst moving experience. I had to go to a different location for a trailer and never did get any accessories.

Rating:

5.0

Good equipment. Tokk a while to do paperwork due to confusion on size of trailer vs ID number

Rating:

5.0

Very friendly courteous staff

Rating:

2.0

The gentleman at the counter had no idea what he was doing. He kept looking out the window saying "ah", "ah". When asked a question, he couldn't answer because he didn't know.

Rating:

5.0

Nothing, everything went great!

Rating:

3.0

Language barrier. Confusion on protocol so lots of time wasted waiting for a manager. Was too busy to walk around the trailer with me so I took my own photos.

Rating:

3.0

Get tounge jacks on trailers. They are heavy to lift. And I also had to replace light plug in on trailer due to broken wires

Rating:

5.0

Everything was fine other than I couldn't pre register /do paperwork a day or two prior to the rental. Also it's a good thing my son was with me on rental day as I don't have a cell phone and this was required to scan my driver's licence.

Rating:

1.0

I’ll never use uhaul again, I feel like I’ve been scammed, charged me $518 for a truck I had for 5hrs

Rating:

5.0

Nothing keep up the good work (A+)

Rating:

5.0

People there go above and beyond to make you feel comfortable. Great customer service. Explained the product options very clearly. Well done

Rating:

5.0

The cup holders in the center console area were pretty dirty. Furthermore, I was unable to upload or change any information on my online contract during registration.

Rating:

3.0

A more simplified contract agreement, important information should be easily seen and interpreted to facilitate the experience. A pdf checklist of all steps and information required to meet U-haul's rental rules would be helpful. Store clerk was unfamiliar with the system, and should have had support from U-Haul rather than the frustration of having to call and verify all the information myself.

Rating:

5.0

The first trailer had a flat tire but they gave me a different trailer and everything worked well. The staff were friendly and quick.

Rating:

5.0

I was booked to pick up st Tommy's car wash in sudbury. My vehicle was not there. Told to go to dealer on Notre dame no vehicle there either however they found vehicle in hammer. Overall horrible experience

Rating:

5.0

More room to park larger units such as the 26 footer

Rating:

4.0

The enclosed trailers should have tongue jacks really front heavy and hard to hook up by yourself

Rating:

2.0

The trailer I reserved was not there, I was told to call uhaul and that’s it. So I went back and just got a much larger trailer because it’s all they had. Costed more money and the trailer tie downs were broken on one entire side of trailer and it was dirty inside .