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CHRISTINE R
Customer Reviews for Happy Valley Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've rented from Uhaul many times throughout many years, this was the first time I rented a car tow dolly that I had to hook up to my truck myself. I have no problem hooking up a tow dolly, lots of experience doing so. I thought hooking up the dolly was Uhaul's responsibility. There was no way to verify that my brake lights worked on the dolly because I was alone out there, the store clerk told me I had to hook up the dolly, and that it wasn't his responsibility. Personally. I don't think the clerk knew how to hook up the dolly. The potential exists here for a catastrophic failure because some renter with no experience hooking up a dolly hooks it up wrong, the car being towed separates from the towing vehicle and goes into traffic because the renter didn't hook up the security cables/chains. This is an accident just waiting to happen.
FRANZ VI will do business with them again when I need a u-haul!
BRYAN B