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MATTHEW M
Customer Reviews for Harbor Safe Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome service!
Dorothy DCliff was fantastic in assisting us with the pick up of the rental. However, the entire rental experience was horrific. I was supposed to rent a 16 foot truck at a UHAUL less than 1/4 mile from my home. MULTIPLE times I was contacted that the vehicle was not available and the agents locally kept switching me to larger vehicles. The day before my move date 3/29/2025 I was called and emailed that the location near me did not have the vehicle and I had to go pick up an even larger truck 25 miles WEST of my home in Inverness Florida to Homosassa Florida when I was going east to Salt Springs Florida. This added 25 miles each way on MY car (50 miles) and 50 more miles on this enormous truck they provided. SO I had 50 miles I had to pay on the truck in distance---probably more gas for a 26 foot vehicle versus a 16 foot vehicle..50 miles on my personal car to get there and return home. AND that distance added 3.5 hours onto my day. My final bill was way more than expected. It should be adjusted for the truck miles and my miles. Then, driving to Salt Springs we passed numerous UHAUL sites with vehicles. I almost feel that this last minute switch out was to jack up my overall rental price. I just had rented a PENSKE from Louisiana to Florida and encountered none of these issues - trucks not available and switching me up to a giant truck MILES from my home. I had spoke with CSR "Shannon" a regional rental facilitator all these changes in the days leading up to my rental date and location at SignsFast in Inverness (US 41) to Harbor Safe Storage in Homosassa (US 19) and costs were NOT anticipated. Absolute horrible experience.
Kathleen TLet the customer know that the location they requested was not available sooner than the day before pickup. We had to pickup a truck 40 minutes away instead of 5 minutes.
LINDA MNice place
IRA SDarrel was awesome as always
BRETT WQuick and easy rental
ERIC MI received multiple return locations, none with in hundred of miles of my original destination. When I finally dropped the truck off at the location given I was charged for extra miles. Very poor communication, very unprofessional.
James WLocation should update GPS in google maps. My wife and I both missed the office location 2 times. Phone receptionist was nice and worked with us well.
KENNETH TGreat experience all around, end to end. Thanks so much!
Sheila IGreat service and Chris the owner is a pretty cool guy.
KENNETH KYour staff was extremely friendly
margorie sClosed on Sunday. Had to drive around with an empty trailer for an extra day. Had to back the trailer in my self. Note something I’m great at. Lady unhitched the trailer with a hand card because apparently U-Haul would change 1000 dollars for the proper hand crank. Looked unsafe. Will not use again
DEAN RForgot to mention when turned in the trailer. Top seal above doors leaked when rained. Boxes piled at the back got wet. But no damage.
Dennis GEveryone was very nice, supportive, and handled my questions or needs quickly and professionally. The truck was in great shape. Will certainly use UHaul again.
Brian MClean, but leaked excessively inside while parked overnight during rain. Anything that touched floor got dripping wet; mattresses, cardboard boxes. Not happy
Jeff MTrailer needed to be swept out, floor was dirty.
MICHAELGARY LI was charged 7 miles over. I was original texted for a drop off point that was 7 miles away. Then I receive a call and online it showed Harbor safe which is 20 miles away. Had the drop off stayed to the original i would not have paid the 7 miles overage.
Mcclaren WNothing
Debra BVery friendly
Jenn CLast minute change in pickup location made it inconvenient.
Gary AGood experience with quality service and equipment
Kevin Kthe office was locked and no one was around upon arrival. There was no note on the door with instructions. It would be helpful if there was a note that said "call this # & attendant will arrive shortly". otherwise good.
Misty VWould recommend installing tongue jacks on your trailers. Had to call for help to get trailer unhooked from truck. Elderly folks no able to lift trailer tongue weight.
JD BDarcel and Eric were both great. They met my storage needs and moving needs and helped a very long day better. Thank you.
Joseph PThe location is gated and they want drop off during business hours which was not clear.
stephen BSaved my belongings from a Flood!!
Elizabeth MTruck was in terrible condition . The driver side door was so bent it has a 1/4 inch gap you can see through. The vehicles mechanical condition was even worse. It was so bad, I was concerned that the truck would make it and not leave me stranded on the side of the road or worse. My trip was only about 65 miles each way. I have rented many uhauls over the years and this was hands down the worst. I will not use this location in the future and will seriously consider using another rental provider.
James CHave equipment available closer. I passed no fewer than 20 rental locations to get a local 2 day rental.
Robbie GI dropped the truck off after they closed and it was dark. Getting out of the location was not easy. The signage needs to improve and the Woman that was there was not very friendly.
Larry NNo receipt and overcharged
Roland SWorst customer service I had refused owners name manager was awful and blamed all on ihaul
Shane nCab was dirty, soda bottles under the seat. When you do pre check online with all information including pictures you shouldn’t have to repeat the whole process again at the office!
Phillip HFast return, provided additional information
Michael MVery good clean
CHRISTINE OThe manager was extremely helpful, courteous, an professional. She kept us informed and even called when there might have been a potential problem with a lock. We are very grateful.
Kirk RI called to confirm that the truck was ready for pick-up at the agreed time and place, and was told that it was not there-- but in Ocala, FL, a 2 hour drive from where I live. I called the main ph. number, and they said it was really at a location about 5 miles from my home. So, I called that location, and they said someone was currently driving it up from Spring Hill, FL, about 45 minutes from my house. I told them I would run an errand and meet them at their office then. So, I show up, and there is no one else there. I called the number for the office, and the rep says that the truck is there, but she is out driving her car for some reason. This location has only ONE person working there. Of course, it took a while for the rep to return. I think anyone with any common sense would see that this is a terrible business model, and there is really no genuine customer service at UHaul.
Peter AThe bottom tail lights where out but the owner said it was ok because there were two top tail lights that work
ROBERT LCall in a sick day. Personnel had the croop was in hospital several times and came to work. Cough all over us and gagged and choke so bad she had to step outside and then came back to finish our contract in a 8x10 room. Give your help the paid sick days they need
Leslie SGood location. Representative helpful and ready to solve problems. Had solutions
Michael MPersonal was very friendly and helpful
James HNone
Bebjamin WDarcy was extremely helpful and provided excellent service.
Angela LDarcel is always great! Definitely our go-to for Uhaul rentals!
David CPerson at drop off center Darcell was very rude. When we asked her to come out and check the trailer she curtly said “ We don’t do that here “ Very very rude the whole time .
Tara GEverything went great. The lady who waited on us was very nice and helpful.
JAMES SBetter signage for drop offs
Thomas BThe Lady Manager at Harbor Safe Storage, Darcel, In Homosassa, Fl was Excellent to deal with. Very Business & Friendly Oriented, & Knowledgeable. The 26' ft truck was both clean & in good shape. Thank You for making my move easier.
Julia MInside truck a little dirty. Kinda smelled like smoke. A little. AC worked great.
James Idropped truck off at 4pm on the 31st of July and truck wasn't checked back in till the morning of August 1st it didn't change the bill but its the point of the matter they had an hour to check it in but didn't what would have happened if it was due on the 31st? lady made us move the truck to where she wanted it typically the other place I've dropped off at they just check it in where you park it then they move it where they want it
JERRY DNothing! Darcel has always been extremely helpful and kind. Every time I go there it’s always a pleasure working with her. Thank you Darcel!
JEFFERY L