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JOHN S
Customer Reviews for Harimart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
ANGEL SManager was great, quick and helpful.
JOHN CGracias por un excelente servicio dios bendiga ese negocio
JOSE BGreat service
AMY MJust prohibit people from smoking inside the truck. Because it smelled like marijuana cigarettes. Cigarettes and marijuana are disgusting...
MARINES Rall was well!
DAVID CFast
Peter hThe customer service team are very friendly and professional.
Maria MCustomer service was excellent and he gave me great info to help me rent next time!!
Kevin GMake the pickup easier/not obvious that there is a uhaul representative inside the convenience store
Zachary HNo issues. Everything went well
Michael DNothing
Christopher RGreat local representation! Fast and friendly.
DAVE NVery kind and very easy to work with people at the Uhaul location.
mendes dThe online system/app needs work. I booked everything online and the location of my truck kept changing which was ok but I couldn't confirm the time online that I had scheduled it for because it would only show after 530 PM and had to keep calling the main phone number for 2 weeks to keep confirming I had the reservation. It was frustrating not being shown the time I had reserved it for.
Kate DTruck was located at a small convenience store, trailer was supposed to be with truck according to the confirmation email I received from U-haul. Had to stand in the cashiers line while customers were being waited on behind me, trailer was located at another location, that I had to go cross town to pickup the trailer in the morning rush hour, meanwhile the moving crew was at my location on the clock waiting for the truck. As I used a moving company this delay cost me over $100 in time. Truck was dirty, had 3 water bottles in it as well as rotten food under the jump seat in a burger king bag. The cab smelled horribly bad and the dash was covered in dust. Wipers didn't wipe and headlights were pointed almost straight up in the air. Made the nighttime driving very dangerous for a 600 mile trip. The trailer was being delivered for U-haul at their request, any compensation paid to me for that was paid to the moving crew resulting in a much higher fuel cost for me to bring the trailer back. If you receive a text from U-haul asking you to deliver a trailer, you may want to decline that offer. I reached out to U-haul as well regarding the tolls I traveled through, they first said I had to pay the tolls for the trailer, then stated they would pay them when the bill came in. Based on customer service so far I think I will be getting billed for the trailer tolls and having to reach out to correct this. I was also charged a fee for the "free trailer" and told I would receive a credit for that as well as an additional $25 for the extra time it took to get the trailer. Been a week since I've been back and nothing yet on that front.
Thomas GCleaner U-Hauls is all the can was a mess as well as in the back
CHAD MThe truck we rented wasn't available. They charge me for the upcharge. Which us absurd since it's not my error that it wasn't returned on time. Secondly I put gas in when it was return and was still charge. The truck engine did not sound good. Needs maintenance. The passenger door felt like it didn't close properly. Was told 19.99 to rental and it cost me 120. That insane. I brought it back 2 hours early also. Just a horrible experience. Won't recommend.
Armando AOver charging on miles that I didn’t travel and the people behind the counter were rolled
Joe CEasy pickup and friendly customer service. Wouldn't want to go to any other location next time because this location was perfect.
Paulo MAll good
Nitish RNot a whole bunch. Great as usual.
Michael FGreat experience. Very friendly and helpful checking out and checking in.
JEFFREY MVery nice very helpful
Sadie CThe staff was so kind! I was going to check in and out through the app, which always gives me issues. The staff stepped in to help me and the process was then painless. This is going to be my new regular location for renting uhaul. I give the uhaul app 1 star and Hari Mart 5 stars
Chelsea TSuper kind! Very personable!
Julia HNew van and clean.the agent was very nice
Ronald EAll was exellent I got the truck the same day i needed it with no reservation. Thank you.
Angel rEverything was great at this location. Both times I've rented there the gentlemen were very pleasant.
Michael EAll good I have dropped off here before without issues
John MI was very pleased with the efficiency.
Michael EHow to actually get the key lime what a renter had to do before they get there
Elikem AI put gas on it they still stole my money . Don’t recommended
Ludgie SThey didn’t have the dollies that I added to my reservation which were a crucial need due to moving to a third floor apartment. They also tried to charge me $3 more for a gallon of gas than was indicated on the contract
ashley mThe price for the mileage was extremely high.
theresa nTruck has engine light on Truck was making weird noise while driving... It was scary noice... If you are charging this much money.. Trucks should be in better condition... I rather rent from home depot than any u hual..
ANSHUMAN PNice n clean
JAMES MThe location is a convenience store next to two schools that make it nerve-wracking to drive through, as hundreds of students are crossing streets while absorbed by their phones. Gotta be super cautious to avoid them. The people running the store were very nice, helpful, honest, and efficient, so I would definitely rent another truck from them in the future. Just try to plan your pick up and drop off when school is not letting out.
Jeffrey HEverything ok as is
Maria AIt’s a mini mart. He had trouble checking me in and there were customers backed up. Causing a lot of irritated people.
william rThe equipment wasn't available. And they charged me and the driver double fees which we will be disputing. Unfortunately this is the closest uhual to our house so we have to rent again from here
Michael JI’m still waiting for a call back and discount for the HORRIBLE service I received, both from pick up (3 places) to drop off… too many things to type here, but it should be noted on my account!!! Please call me back 603-313-6085
Karen BThe crew at Harimat are very nice. The truck performance was excellent. Thank you
Jose VVery helpful customer service.
Shalish PFriendly customer service and vehicle ready as promised!
Michael WLower price per mile
Kylie SThe location I got the truck from was great, but uhaul itself booked me a 26’ truck at a location and then at the last minute didn’t have it and I had to go with a smaller truck that didn’t fit all of my stuff-disaster, have to rent another truck today because of it but going with Home Depot instead of uhaul Bc uhaul is u reliable
ANDREA GGreat service
DONNA CI did not receive the dolly I ordered
Paul DEverything was perfect, representative was friendly and very helpful.
Paulo MThe location was great, and the staff was friendly when I went to get the key. Would definitely rent from here again. FYI we were using Sprint/TMobile, the mobile service was weak.
Jeffrey PRequire masks. Provide supplies (furniture pads, picture boxes,etc.).
James CWe had to go inside to get the keys after we were told this would not happen. Person at counter was very nice. The truck was dirty.
Mary HHarimart is a family run mini-mart and the owner seemed to struggle with the process.
Andrew SAsking about the truck being cleaned due to Covid-19, the clerk said that the previous user should have cleaned the truck. That was a really disappointing answer, and I was shocked. I would not have booked if I knew this going into it.
Mwamba MAs stated before needed life person all on line only took us so far?
Leo B