Customer Reviews for Harmony Hardware
(U-Haul Neighborhood Dealer)

Rating:

1.0

This truck had leaks through the top and damage more than half a nice stuff compensate the damages.

Rating:

5.0

Andy and his rep Al were FANTASTIC! Best customer service I’ve had in forever..

Rating:

3.0

Easter Sunday- place was closed

Rating:

5.0

Nice man to do business with but I will NEVER EVER rent from U-Haul again! Your staff at the call in center is rude and obnoxious and your pricing is a SCAM!!!! Never again! it will be Penske or Home Depot to rent from because of your SUPPORT Department!

Rating:

5.0

Fast easy drop off

Rating:

5.0

The truck was very dirty full of dirt i had to clening up that was the only tjing thas was wronv

Rating:

1.0

I was charged an extra $131.00 on my credit card. I didn't drive it anywhere else, I only stopped for gas and bathroom breaks on my way to Florida. Not happy at all

Rating:

5.0

Everything was as expected and the service man at the hardware store was so sweet! He made me feel better about the whole moving thing! The truck was fine and the moving people were awesome!

Rating:

5.0

This by far was the best Uhaul experience Ever! The truck was basically brand new and spotless, the gentlemen running the hardware store told me he cleans them himself, even the cup holders!!! I will not rent anywhere else! Great experience and mobile pick up after hours

Rating:

4.0

Knowledgeable.

Rating:

5.0

The best place to pick up and drop up the equipment nice and clean ready to use

Rating:

5.0

The Young man who rented the truck was such a pleasure to do business with!🤗🤗

Rating:

1.0

The employee renting the equipment was rude/ not helpful. I would never recommend this site. We were given this as a pickup site when the one we selected didn’t have our vehicle. Its frustrating picking up a rental vehicle and the gas is 1/4 full (really, anything other than full).. if uhaul is charging customers when they don’t return the vehicle with the same amount of gas, why is isn’t uhaul filling the truck back up with gas? Having to immediately fill the rental with gas, then once we’re done, do the math to fill the vehicle up just enough when returning the truck is a hassle. Regular car rental places have figured this out, why isn’t uhaul the same way?

Rating:

5.0

It's very out of the way from where we needed to be.

Rating:

4.0

The gentleman at Harmony Hardware was very friendly and helpful.

Rating:

4.0

Thought it was $29.95 for the ge day. Got hit with $119 for three hours!! Never coming back!

Rating:

5.0

Great customer service will be again.

Rating:

3.0

Not happy about the price at all. Truck was dirty

Rating:

5.0

On time ready for me. Very helpful.

Rating:

4.0

Nothing it was a pleasure, friendly and helpful

Rating:

5.0

I don’t know the owners name but is a good person and helps whit the equipment install

Rating:

4.0

I was using the 24 hour process, and spent 30 minutes trying to do the online check in. Weak cell signal and slow process, it was dark so it is hard to get clear photos for processing, so eventually the man in the store came out and did everything. I do not recommend this location for the 24 hour process. However I would use the counter option again.

Rating:

5.0

Over all this location was excellent and very tentative not so much from the original stop I had rented the truck from

Rating:

4.0

Our original pick up location was Stowaway, in Phillipsburg. Driving to/from Harmony Hardware added over 20 miles to our total mileage, which unfortunately added to the total expense.

Rating:

5.0

Great Location! Great customer service, I was very happy with whole transaction from start to finish.

Rating:

5.0

The gentleman was very pleasant and helpful. Appreciate all his help and will likely use his location again! Thanks a lot!

Rating:

1.0

Company was close for the weekend

Rating:

3.0

Due to a delay in the moving company’s arrival, this drop-off location was no longer open when I returned the truck, so I had to use the 24/7 self drop-off service. My last experience with 24/7 self drop-off at a different location was NOT good as they claimed I returned my truck late when it was actually 3 days EARLY. But that’s what you get when no person is there for return of your truck. So needless to say, I was not looking forward to self drop off again. At this location, there was not a clearly designated parking area for my 20 foot truck, so I spent a lot of time trying to decide where to park that wouldn’t be in the way and that I wouldn’t experience problems with U-Haul for. Eventually, I just parked in the front of the building where it would be obvious that it was returned on time. Aside from that, this location was fine and self drop off was pretty straight forward. I haven’t heard from U-Haul, so I’m assuming that means everything went smoothly.

Rating:

2.0

They need to fix the vans the have there are some issues with them

Rating:

3.0

Uhaul is nothing but deceptive advertising. I would never recommend! Lowes or Home Depot are much better but a friend recommended the $19.95/day but nearly $100.00 for 29 miles! Never again!

Rating:

4.0

Cell phone reception was bad at this location making it difficult to check in online. maybe provide wifi for customers...

Rating:

5.0

Vendor was friendly, helpful, informative and all around excellent.

Rating:

5.0

Great CS

Rating:

5.0

Nothing, unless you want to make sure the fuel tank is always full? It’s easier that way

Rating:

5.0

Location was great however the online check in process was a disaster. The website gave an error when trying to retrieve the key. We spent close to 45minutes on hold or talking to chat with U-Haul to sort it out. Chat representatives gave us the wrong numbers to call (one told us to use ealert, another said it was not an ealert issue). We were finally able to get in because the owner of the hardware store was very helpful. Pick up location is great but U-Haul service was a bit disappointing. Would suggest not using the 24/7 mobile pick up at this location.

Rating:

5.0

This place and the Gentleman that works there is full of personality and great to do business with as this was my second time using this location.

Rating:

5.0

Great staff! very helpful. do not change anything.

Rating:

5.0

The interior windshield was rather dirty. The film make is more difficult to see when conditions are challenging...moisture, rain, night, sun glare, etc.. PLEASE clean the windshield on occasion.

Rating:

5.0

I have nothing to add but good comments it was a pleasurable experience

Rating:

5.0

What a wonderful guy!! I rented 3 times from him and I gave up an earlier location by phone so I can go to Harmony Hardy. Helpful, kind and always on time for store opening. Thank you, Jason Zambrano

Rating:

5.0

I felt like the truck needed some service. The experience and service, as well as communication was 5 star. The truck itself just felt like it needed service. It was bucking and hesitating and just felt a little off, however my experience overall with this for the third time was 5 star.

Rating:

2.0

He never asked if I wanted the safe trip insurance when I pointed this out he said “what do u want me to do..”and laughed…”call uhaul see what they tell u. The truck…. The windshield top area was taped with celephane tape… not sure if that was to keep the window in or or the rain out…. I drove this vehicle 16 miles your truck computer said 12mpg …. One would think 2 gallons of gas would be enough… I had to put 3 in to get it to 7/8 u need a better way of tracking gas use!!!! Total ridiculous experience… this man has no idea what customer service is, he knows he is the only game in town and doesn’t care… take it or leave this guys motto.

Rating:

5.0

I would recommend the location for the store and the older gentleman only. Uhaul uses bait and switch when a person makes a reservation. No more service from me.I end up paying more because I pay by the mileage!!! You give a close location and then a farther location! I’m paying $2o more just picking and dropping off the truck!!

Rating:

5.0

I was supposed to pick up my U-Haul from Drake rentals but they overbooked the truck so I had to go to Harmony hardware. I am not very happy about the situation. I think I should be compensated in someway. Maybe some money taken off the bill for mileage. I am very disappointed thank you very much Steven Dandrea

Rating:

5.0

Everything was great

Rating:

5.0

Absolutely nothing. Great experience.

Rating:

5.0

Excellent top notch customer service at this location.