Truck cab smelled like cigarettes. Check-in took almost 30 minutes which cuts into your time allotted with the truck.Kyle R.
Customer Reviews for Harmony Hardware
(U-Haul Neighborhood Dealer)
Phillipsburg, NJ 08865
(@ Rt 519)
Services at this Location:
- Mon-Fri: 7 am - 5 pm
- Sat: 8 am - 3 pm
- Sun: 9 am - 12 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The very good man helped me out with my requestEdison V.
Customer did not leave a comment.Ronald F.
Great service from the Harmony Hardware owner. Old hardware with a sixties flavor. The truck was old with a few scratches but working properly.ALEXIS T.
Gentleman was kind and patient and made the return process simple.Cynthia S.
Customer did not leave a comment.Andria K.
Customer did not leave a comment.Jaime V.
All good. Nice experienceDONNA S.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Neno P.
Customer did not leave a comment.deborah K.
Sell the old motorcycle trailers! And have more available at each location!louis F.
Lied about our mileage because I used to work for his son and he overcharged us. The bottom was falling out in the truck because there were screws missing. He's a well known asshole in town and if I knew he was renting these out I would have never got a truck from him.Kaitlyn T.
The truck I picked up was old and raggedy you have to retire that vehicle the dash inside makes a noise like someone is living inside it, the driver side window creaks like it's going to break any second when you hit bumps and the brake warning light flashes on and off while your driving. Talk about sucking something dry 😉WAQAR A.
Customer did not leave a comment.Ram Y.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Justin N.
Customer did not leave a comment.Jessica C.
Only issue we didn't have the furniture blankets we requested. However, the price was adjusted accordingly.Craig L.
Customer did not leave a comment.Andrew H.
Was out of the way in relationship to my home.JAMES D.
Customer did not leave a comment.SCOTT S.
Easy pick up and very friendly service.PENNY D.
The Corp. Seemed to be overwhelmed with high volume of patrons.I felt my frustration of moving was being agitated. The reason I chose UHaul with Andy @ Harmony Hardware 08865 is because of the "hometown local feel".Surely, you understand.Angela H.
vehical smelled like stale cigarette smoke and looked like coffee was splashed all over instruement panel.ROBERT F.
Everything was perfectWILLIAM C.
I had no issues.Ronald S.
Customer did not leave a comment.Richard H.
The wrong date and time were submitted for my rental. Had to wake up in the middle of the night (11:45pm return time) to return a trailer that was supposed to be returned the following morning. Highly disappointed. If I didn't look at the paperwork before going to bed I never would've known and would've been chargedCHRISTOPHER C.
Customer did not leave a comment.Kyle M.
The truck was old and had incredibly loose steering. It wanted to drift all over the road. It should have been retired by Uhaul earlier for safety reasons!ROBERT Z.
The contact person was courteous and helpful. During pick-up and drop-off, he was immediately available to assist.PAULWILMINGTON S.
This location was not our choice, after going to the original location and finding out there is no one there we called the Uhaul costumer service and they weren't able to help us at all, this location is 45 min away from where we live. The original credit card that was put in the system wasn't able to go through for some reason. And after all that when I came to start the truck- it didn't start. The buttery was dead and the person in the location try to help. We started our move at 12 pm when if Uhaul would be taking care of things it would start at 9:30 am. I am extremely disappointed and unhappy with the costumer service, the quality of the truck and the overall experience. We were promised after not getting our truck in the first location to get $50 refund and extra miles, please make sure the refund goes to the card that paid and not the card that is online.TALIA I.
Customer did not leave a comment.RONALD B.
The man that owns this location is extremely helpful and nice I rent from him often great guyGEORGE O.
I asked for the rental reservation for 7 am and did not get it until almost 8 am. The man at the store said â€˜your early' and I said â€˜no, my reservation was for 7' and he just shook his head back and forth and was not very personable. Then when I returned the truck, even though I put gas in it to where It was when I received the truck, it was going to charge me. Could have been a better experienceJennifer B.
Customer did not leave a comment.Maria V.
Customer did not leave a comment.MARC U.
Great location opens early. Clean van.Robin C.
Customer did not leave a comment.GONZALO A.
Customer did not leave a comment.Peter P.
I already recommended this pick up place to two of my friends and i will be back there myself. I also enjoyed the hardware store that housed the motorcycle trailer i rented.....5 star service all the way THANKSROBERT A.
Customer did not leave a comment.JEAN W.
Turn truck around so it is facing the street. Great place to pickup and good conversation.MARK B.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.ASHUTOSH D.
Customer did not leave a comment.LYNDA C.
Customer did not leave a comment.linda F.
Harmony Hardware 2527 Belvidere Rd in Phillipsburg is only place we rent Uhaul for local and long distance. Great family store too. Equipment always clean & reliable w/friendly professional service. Great Americans!David M.
None! Great experience!Lawrence M.
Very nice fast easl at this y transaction. Will use Uhaul at Harmony Hardware again!David M.
Customer did not leave a comment.Chris L.
The gentleman where we picked the uhaul up from was very helpful!sharon G.
You can get rid of the ridiculous requirement to verify return of you equipment via cell. And there is no way in hell I would ever pay $20 for you to confirm something I already. Who ever developed this must have been intoxicatedAnthony J.
Make trucks available where customers request them. We had to drive 40 miles out of our way to pick up AND return the truck!! Convenient since you're charged per mile.Mark J.
Customer did not leave a comment.Anthony C.
Truck was old, filthy, strong smell of smoke and rattled like crazy. Windshield filthy. Both doors squeak embarrassingly loudly. After feeling the rental was not a good value, I topped off the Gas tank to get it to the same level as when I picked it up. You charged me for 3.6 gallons more. Your gas gauge in the truck is far less precise than the one you print on your invoice. Left me feeling you are â€œnickel and dimimgâ€ me. As we manage through COVID-19 I would expect your Level of cleaning to be higher than average. It appeared that no cleaning at all was done. Extremely disappointing experience.Anthony D.
Customer did not leave a comment.Benjamin D.
Customer did not leave a comment.James D.
Customer did not leave a comment.Louis D.
Very helpful and courteousLee R.
Better customer serviceEDreena C.
Customer did not leave a comment.Ken P.
Make sure that the mobile pickup and return is fully enabledCharles G.
not having the client drive to different locations while charging her for all the miles to pick up a truck that was confirmed the day before with the local vendor!!!!!!!!!!!!!!Gillian M.
very friendly and quick service. Would recommend to anyone looking for a rentalJeff T.
Don't know if it's at all feasible, but making the location easier to spot would help.JIM F.
Customer did not leave a comment.Jonathan A.
Friendly to deal with!Charles T.
Did not give us the size truck we requested and reserved. Had to make 3 trips instead of 1-- Invoice was not adjusted for this major inconvenience.DONALD P.
Old store. Not easy to notice a U-Haul place until you see equipment. I didn't see a U-Haul sign.justin J.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.Arlys K.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.marianne K.
Broken windshield and check engine light was on. Printer could not print contractMatthew D.
Customer did not leave a comment.Elizabeth G.
Your online customer support is basically worthless. Spoke to 3 different people, two messed up my order, the third was very good and corrected the issues. It was a total mess until I reached the 3rd person.Alan L.
Customer did not leave a comment.Sirtara S.
The issue wasnt with any of the locations. It was more so with Uhaul's online process.Sarah F.
Customer did not leave a comment.garrett H.
Online it said I could use my cell phone to pick up the truck, yet when I arrived it said there was an issue and that I had to go inside the store for assistance. I had to pick up my keys and do some paperwork inside the store. When I made the reservation it should have been more clear.Nicolas G.
Customer did not leave a comment.andrew C.
Customer did not leave a comment.ED S.
Customer did not leave a comment.David K.
Very Friendly business owner, asked if I had any questions, super simple. Happy to let me leave my car while driving around in the truck for the day.Paul C.
Customer did not leave a comment.Russell M.
Customer did not leave a comment.Andre C.
Drop off was right on the main road, open and easy parking for the trailer. I would drop off or rent from this location again!Todd L.
Service was Excellent, in & out, Every thing was ready for me to sign when I got there. Loved it. will definitely recommend it to everyone. Thank you. Moez HusseinMOEZ H.
Customer did not leave a comment.Salon W.
Customer did not leave a comment.Matthew G.
Friendly Helpful service..everything was easyFred P.
Customer did not leave a comment.Keitha W.
Everything went well..WILLIAM B.
Customer did not leave a comment.Mohammed M.
Customer did not leave a comment.wayne N.
The proprietor was excellent. Very helpful. U-Haul made a mistake and added insurance to my booking and the proprietor was able to rectify it and get me in my way.Kevin M.
Vehicle did not have brakes! Phone numbers for U-Haul are useless.Rebecca S.
Customer did not leave a comment.Jadae B.