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BRIAN D
Customer Reviews for Harpers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman whom checked us in was professional and friendly. It was conveniently located and easy to find. Checking in the truck was a breeze and glad I took pictures to show him the fuel when I picked it up because the website showed it completely different. Will have to return rent a uhaul in the future but I definitely will not pick it up from the location that I did in Kansas City. I will definitely be dropping it off at the location that I did in Vienna Illinois. Also your customer service representatives at your 800 number are very knowledgeable and friendly and very helpful, that was greatly appreciated. Please let them know that.
Melissa WEverything good.
JASON Gyou have a better way of doing business than all other rental companies, thank you for being so helpful
DONALD Wthey were very friendly
FRANK FThe u haul I was in was a small 10 foot u haul to handle what I needed as far as moving my bigger items the place were i got the u haul was amazing they were very very very nice, respectful and there if I had any questions 10/10 customer service but as far as the rental any time I got the gas the truck would jump forward causing my items to fall over in the back of truck I actually had my 65"tv moved from the back of the u haul to the front by all the jumping and jerking it was doing this actually made my screen get affected by only half working now
MGHAN CI arrived at the place where the trailer was at and the turn signal on trailer did not work. It was guaranteed pick up at this location. So they sent me another 30 mins away. So 1 hour total out of my way to pick up another trailer. I understand things happen but I wasn’t offered a discount or a refund even though it was guaranteed pick up at this location. I thought I would have received better customer service for a trailer that should have inspected prior to my arrival.
Jed BEasy drop-off, completed in the app.
Jared PNo improvement needed excellent service!!
robert sAll great except UHaul kept calling me about not dropping off trailer ! And I did, on Sunday night in Vienna. Spoke with Harpers and we confirmed it the next day. Yet last week they called again !! So not sure what is going on but Im not riding around with a Haul on my truck LOL .. Thanks Rich Marose
richard mPut jacks on the trailer it was hard for me to unhook it I struggled with it finally the guy that runs the locion where I drop it off help me with it
Barry FThank you for the great U haul service!!
Dianna Shave a sign on the office door to use for Uhaul. Plus office hours.
RHONDA TService was friendly and efficient.
Dallas JWhile the inside of the cab was clean, the inside of the cargo area was filthy. Dirt and mouse poo was everywhere. I didn’t inspect the inside myself and just signed off on the condition as fine, so I’m partially to blame, but it is definitely something that needs to be checked on next time on the company’s end.
Joshua MI can’t think of anything to improve the service or hardware, everything went smoothly.
Johnathon MYou guys overcharged me for a day when I dropped it off at 8:00 a.m. at a place and they checked it in at 1:30 and you guys overcharged me so I'm not very happy with the company because I asked the girl that I left the keys with at quality customs and Waterloo Illinois if I was good because they didn't get there till 8:00 and then I got charged $40 for having an extra day which is b******* so I will probably never use U-Haul again and I tell everybody that I run into to boycott you because I do not know what kind of business you guys are running but you're ripping people off and it's a sad time when it's the coronavirus and a lot of people don't have money and you're ripping people off you're stealing so I don't have nothing good to say about you all you guys are rip off artists when people are honest and bring their truck in at 8:00 when the place did not open till 8:00 anyways me and my wife were there at 7:30 in the morning because their app on the internet says they open at 5:30 but anyways not the point point is U-Haul you guys overcharge me and I want my money back
Brian CGreat folks easy in easy out
JAMES WSeparate the UHaul rental from the car dealership.
Lance BDon't overcharge and provide prompt customer service.
Tara MClosed for the holiday. No personal contact.
Lex HThey were such a big help as in hooking the trailer to the truck and making sure everything was good to go for my safety.
Bob FWhen I turned in the truck, it was on the third day. Thinking the drop off location closed about seven o'clock, so I got there after five thirty by a couple of minutes. When I arrived the next morning, the paper work was completed and I questioned the forth day charge and explained what I was told at the Clare location. At this point, I was told that U-Haul did have that policy, the man in Vienna, IL, called his representative from U-Haul and was told this was not a policy of U-Haul and never was their policy. I am not happy with this event, I feel that I was told that I would receive an adjustment, from the location where I rented the truck.
raymond hThe folks at this location are always pleasant and professional.
Samuel BThis was a wonderful experience, I’ve never gotten service so thoughtful and genuine before, really makes the moving process that much easier. A wonderful team!!
Bryce DI was surprised that the truck had so much body damage to it when we picked it up. It was all documented, and not a problem, but overall I felt the condition of the truck reflected poorly on U-Haul as a company. My family has used U-Haul many times in the past and the equipment has always been well maintained and showed a pride in your product.
Shirley GEvery one was so friendly
Jose GThe drop off car dealership in Vienna Illinois was a typical guy Hangout that looked like it hadn't been cleaned in months.
BONNIE HNo issues, everything went great. Harper's was excellent and will use them again if needed.
TOM CPatty from Uhaul in Springfield Illinois was the rudest person I have ever done business with. She hung up on me and did not hardly make an attempt to solve my issue. Everyone else I did business with was awesome though!
rogie gUnfortunately I had to drive an additional 40 miles further to pick up the uhaul. The place I originally reserved it for, called me 2 days before to let me know it was not available.
Eric JNo issues with pick up of equipment at all. Very courteous staff.
David BI had difficulty returning my truck because the dropoff location was closed and the Uhaul site wouldn't let me enter my location. I had to call Uhaul, but everyone I spoke to was super helpful (especially Barbara) and I was able to get instructions for dropping off the equipment. I really appreciate the level of customer service I received from Uhaul during my move. Thanks, Uhaul!
Shirley GNothing you all was very nice
Carrie EI had alot of trouble, I made a reservation to pick up in paducah on sat. I called to see if I could upgrade from 10ft to 15ft,said no problem pick up at 12. I checked my uhaul later an time was changed to 3pm. Called back supposedly fixed,I go back on and time fixed but truck changed to 26ft. That was wrong called again and told truck not available, when it just was ok.finaly a nice young man named Ron,found me Harper Ford,they were great. It was a 2hr headache to get to all good.
Iris HThe dealership was closed when we arrived, as we expected. Had to get phone assistance to obtain the key to the vehicle.
Rex DGranted, this person had no knowledge of what the reality of my situation was, and was simply looking at the numbers, so no fault there, but professional he was not. It was the reaction of a person trying not to go off on me. And ignoring what the person with me said in regard to the pick up place falsifying data, is agitating to say the least. Again, disclaimer: I have no documentation of this. I can't prove it. So if uhaul wants to dispute it I can't do anything about it. Lesson learned. Never again.
James MGreat service thank you
Brian BLimited hours on the weekend, no one to assist in returning the trailer. Took a long time to figure out how to do everything on line and get someone on the phone. Once you talk to someone, the person was very helpful.
DWIGHT M