I went to pick up a 26' truck and car trailer. Was told I'm not allowed to disconnect the trailer once it's connected. He showed me how to connect the trailer myself though and said to come pick it up even if after hours and dispatched the trailer to me. When we showed up to pick it up later, a tire was flat. Called support to get it switched to the trailer next to it and they transferred me 4 times before finally settling on having to wait for roadside service for 2 hours to come replace the tire on a trailer I still didn't have connected yet. The truck then had a "service advance Trac" warning about halfway through my 19 hour trip that disabled cruise control. I was only given 14 blankets when I had reserved 24.
Tyler N
Customer Reviews for Harris Road Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store staff were professional and courteous. The problem arises with the equipment. The truck had approximately 39,000 miles and was an absolute piece of shot. Felt unsafe, drank gas, it was noisy, and the engine rattled loudly. I was grateful to make it back from my local move. The one thing I'm grateful for, is knowing I will never ever buy a Ford product.
JOHN BGreat customer service
JUAN PEasy, helpful, lots of room to visit location
randall hEverything is 100 % satisfied for me, thank you.
CARLOS Mnull
Stephen MNA. The service team were so polite and ready.
Briana MThey over charged me three times, taking 165, 164 and 74 dollars. I called them and they are telling me to call the 1800 number to disputed, I called my bank too , they scam people.
KORLU TThey over charged me three times, taking 165, 164 and 74 dollars. I called them and they are telling me to call the 1800 number to disputed, I called my bank too , they scam people.
KORLU TNA. The service team were so polite and ready.
Briana MThe interior was dusty from being stored on a gravel parking area. The maintenance was great. The trailer hauled very well.
William SExcellent service!! Very friendly
BRAYAN PGreat company to do business with. Very friendly and helpful. We are very satisfied and would recommend this company to anyone looking for great service.
DENISE SVery nice reception Great 👍 customer service
MARTHA E